Carpet One Floor & Home of San Ramon Recensioni 20

TrustScore 3.5 su 5

3,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 4 stelle su 5

On account of mind blowing illustrations, your web look is much the same as obvious. Furthermore, your administrations aren't vastly improved, however I'll value your quick response to time.

Valutata 5 stelle su 5

Carpet One did a great job! Our Estimator, Bob, went above and beyond and helped us pick out the right carpet and color for our rental house. We are located out of town and Bob made the installation... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I was very pleased with the purchase of carpet and floor tiles. The sales reps and Ken, who measured and checked the work were professional and courteous. The men who installed the floor tiles were... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

It was all good except 1 large seam that is very noticeable. We had them out twice to fix it, but still looks just as bad. We were told over time when it was stepped on more it would look better, bu... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Ditta specializzata in pavimentazioni
  2. Tuttofare

Informazioni fornite da varie fonti esterne

We have been the Tri Valley's oldest and most trusted floor covering store, since 1971! We are an INDEPENDENT, LOCALLY OWNED and a FAMILY RUN business. Our membership to Carpet One Floor & Home is important to you, our customer, because we operate as a true "co-operative", and NOT a franchise. We offer unparalleled service with NON-COMMISSIONED sales professionals who will ask you the right questions and listen to your needs to ensure that you find the right product(s) for your specific project and budget.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

20 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

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Valutata 3 stelle su 5

Swam

It was all good except 1 large seam that is very noticeable. We had them out twice to fix it, but still looks just as bad. We were told over time when it was stepped on more it would look better, but a year later it is still extremely noticeable every time we walk into the room.

20 aprile 2017
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Hi Amy, thank you so much for reaching out to us about this. We pride ourselves on providing the absolute best customer service and installation possible. Your project manager will be contacting you shortly to resolve the matter. Thank you again for letting us know.

Valutata 5 stelle su 5

HUGE selection and incredibly professional

We had our carpets and hardwood floors installed by COSR. From the moment I stepped foot in the doors I was assisted by someone. They keep my records on file so anyone in the store can assist at any time and any day. I like that! Super efficient. I got my flooring completed in no time. The quality of the materials in their store are exceptional. They carry top shelf product! Their installers are just as good. I would definitely recommend them.

21 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thank you so much for the kind review, Dawn. We strive to provide quality service, so it's great to hear that you enjoyed your experience. We certainly enjoyed working with you as well, and we look forward to working with you on your next project!

Valutata 5 stelle su 5

First class customer from showroom through installation.

Excellent customer service during product selection and very experienced installers who accommodated our small requests and completed the job on time. Would highly recommend Carpet One!!

14 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Bruce and Dene, we are happy to hear that you were satisfied all the way through installation! Thank you for the review, and we look forward to working with you again.

Valutata 2 stelle su 5

Material good, installers very poor

I was very pleased with the purchase of carpet and floor tiles. The sales reps and Ken, who measured and checked the work were professional and courteous. The men who installed the floor tiles were very good. However, the carpet installers piled up my furniture and house plants on the deck and in the bathroom. (Pictures available) When my daughter questioned the items on the deck the installer told her I had said it was okay to put them out there. This is untrue. I was unaware they had done this until much later when I complained to them about the way they had stacked the furniture on top of each other and saw my houseplants wilting in the sun.. Just this week I found some gouges in my grandmother's secretary (circa 1935) which had been jammed into a bathroom. The damage was small but the manner in which the installers did their work and their attitude were very poor. However the lie about my giving permission to cram everything on the deck was unforgivable.

8 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thank you so much for your feedback. I am sorry to hear about your experience. When might you be available to speak with us so that we may resolve these issues? Thanks so much!

Valutata 5 stelle su 5

Great customer service

I've had hardwood floors, carpet and tile installed. I've also purchased area rugs. Service is exceptional. Very helpful, on time.

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thank you for the review, Brenda. It's great to hear that you've trusted us with your hardwood floors, carpet, tile, and area rugs. We look forward to helping you on your next project!

Valutata 5 stelle su 5

Good experience

It took me a while to select carpet but the sales team was helpful, providing samples and suggestions. Carpet was installed and it looks great. I had a concern about a seam and the installers were back doing everything they could to ensure my experience was positive.

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thank you so much for the review. We are glad to have answered any questions about the seams! Please feel free to reach out with questions at any time.

Valutata 5 stelle su 5

Excellent product

Carpet One went out of their way to find the right carpet for my home. I went in there with ideas and came out with a better solution. The measuring went quickly and installation on schedule. Was concerned with how carpet met hardwood and they came up with a solution that worked. Suggested a new vacuum, but that wasn't a problem.

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thank you for the review, Julia. We're happy to hear that you are satisfied with your carpet and hardwood! We strive to provide quality service, so it's great to hear that measuring and installation both went well.

Valutata 5 stelle su 5

Pleased

Yes, I was very pleased with every aspect of my carpet experience with Carpet One!

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thanks for the review, Mary. We look forward to helping you on your next project!

Valutata 5 stelle su 5

Fantastic service

From the beginning of our search for the perfect carpeting for our master bedroom to the final installation this was a great experience. Thank you to all of the staff at Carpet One!

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thank you, Dan, for the review. We're happy to have helped you find the right carpet for your bedroom!

Valutata 5 stelle su 5

Great job

As always Greg did a great job of coordination and help with color and material selection!

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thanks for the review, Alan. It's great to hear that you enjoyed working with Greg. We look forward to working with you on your next project!

Valutata 5 stelle su 5

Great job, start to finish.

Our experience was very good. Job was done efficiently and on time. Allowed us to break the work into two separate days, making our preparation a lot easier.

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Pete and Ann, thank you for the review. We are happy to see that you were pleased with our service.

Valutata 5 stelle su 5

Pacini Floors

We couldn't be more pleased with both the hardwood floors and the carpeting installed in our newly remodeled home. It was a pleasure dealing with Tony Lenard.

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thank you so much for the review, Gary and Sharon. We are pleased to hear that you're enjoying your new hardwood floor and carpet. We look forward to helping you on your next project!

Valutata 5 stelle su 5

Awesome experience

The staff at Carpet One were so so knowledgeable and helped me find a complementary match to my current floor, and their prices are very good.

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thank you for the review. It's great to hear that we were able to find you a new complement!

Valutata 5 stelle su 5

Excellent Customer Service

Started the new carpet process with another area retailer. Got a bid from Carpet One/San Ramon to compare. The way they handled the process from beginning to end was soooo much more personal! Better follow up and follow-thru. Sharon and Ken were exceptional in their assistance and communication.

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thanks for the review, Christ. We are definitely happy to hear that you enjoyed your experience with Sharon and Ken. We hope you enjoy your new carpet!

Valutata 5 stelle su 5

Great Service

Carpet One did a great job! Our Estimator, Bob, went above and beyond and helped us pick out the right carpet and color for our rental house. We are located out of town and Bob made the installation so easy by looking at the paint color and matching the right color for our needs. We never saw the carpet before it went in, but loved the result. The entire team did an outstanding job. Many thanks to Carpet One.

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Mary, we are happy to hear that you enjoyed working with Bob. We hope you continue to love your new carpet!

Valutata 3 stelle su 5

Diasappointed

I was a little disappointed about lack of sales person returning emails and some mistakes with the measurements and orders.

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thank you for the review, Tim. We are sorry to hear that you were disappointed with our sales and measuring services. Please contact us at the store with any questions, and we'll be glad to help.

Valutata 5 stelle su 5

Best place to purchase carpet in the Bay Area!

Carpet One really is the best place to buy carpet. We are always happy with the expert service they provide.

7 settembre 2016
Non scritta su invito
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Risposta di Carpet One Floor & Home of San Ramon

Thanks for the kind review, Michael and Holly. It's great to hear that you've been happy with our service. We look forward to working with you on your next project!

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