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Will never get a refund. Wrong colour than ordered and then advised to expect some colour variation. From blue to green is a major colour variation. Offered 20% off next order to get me to spend more money. I am Left with items that are useless to me. Poor customer service.
It was fairly easy to make the order online. On hindsight, I should have seen the first red flag when I noticed they did not have a business contact number. I made the order for the mats and a steering wheel cover on the 1st of December. It's the 7th of January now. I have been asking for a refund (through email as that is the only way you can contact them) as I never received the products intended as Christmas gifts. After some correspondence, I was offered a boot mat to be sent with the products as compensation, even though I have been adamant about getting the refund because Christmas is already past. Last email from them was from 31st of December. They have not replied to my succeeding email since.
UPDATE: 9th January all of a sudden I received several consecutive texts in the afternoon saying the items were about to be delivered, and just within a few minutes they were. No boot mat though. I did not open it initially but emailed cs straight away to ask about how they will get it back so I can get a refund. Nope. Again, they were telling me to try it out and hope that I won't send it back. There's no winning with this company.
LESSONS: Don't order unless you don't mind waiting a while. Don't order as a gift because it will not arrive on time. Never expect a refund because they will say and do everything to not give you a refund.
I am not changing the rating because I am not happy at all with this exchange and I will always give this honest review to whoever asks me about it.
Product never arrived. Customer service unhelpful. It has been 6 weeks and they can’t give me an answer and won’t give me a refund despite asking multiple times. Do not order from these people.
The mats arrived in a super quick time following my order. The mats are for a new Ford Everest and they fit like a glove. They look smart and feel great.
I also ordered two snug mats for my house and they even come with a non-slip underlay which is great for my tiled floors.
The company provide a great service and I would highly recommend.
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