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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Never was able to try the product. After 2 1/2 weeks of still waiting for the order to be processed I asked for my money back. Yes they had no problem giving my money back but was really disappointed... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely love my Calpak products! I’ve got so many - 2 Luka duffel bags, Luka toiletry bag, large Terra backpack, Terra toiletry bag, packing cubes, compakt bag & duffle, tech organizer, everything... Leggi di più

Valutata 5 stelle su 5

Calpak has been my go-to for travel and luggage essentials. They create such innovative products that create a solution for things you don’t even think of. Even when I tell myself I’m done buying... Leggi di più

Valutata 5 stelle su 5

Calpak makes high quality, good-looking travel luggage and accessories. I finally splurged on their compression packing cubes and Terra 36L backpack, and I was able to easily pack for two weeks in var... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di borse e valigie
  2. Negozio di valigie

Scritti dall'azienda

Modern Travel, Luggage, Hat Boxes, Backpacks, Travel Wallets & Duffels


Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

285 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 95% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,2

Tutte le recensioni

(285)

48 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Calpak makes such a great product!

Calpak makes such a great product! I have the Luka Duffle in regular and mini sizes and LOVE both! The material is beautifully constructed to provide durability while being aesthetically pleasing. The pockets help keep all your items well organized. These are by far my favorite bags!!!!

16 gennaio 2026
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Risposta di CALPAK

The Luka Duffels are some of our favorites, also! :)

Valutata 5 stelle su 5

I’ve ordered several times from Calpak…

I’ve ordered several times from Calpak and they’ve been exceptional to work with! They shipped very quickly and the Luka is hands down my favorite travel bag these days.

18 dicembre 2025
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Risposta di CALPAK

We love hearing this-thank you so much for sharing!

Valutata 5 stelle su 5

Purchased a few of the Luka duffle…

I’ve purchased a few of the Luka duffle bags and used 2 - one small and one large - for a road trip. I love the durability and size of the bags. Wish the price points of the products were a bit lower but the loyalty program + discounts helps!

28 dicembre 2025
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Risposta di CALPAK

Hi Dara, So happy to hear that you're able to take advantage of our loyalty program and that you love our Lukas!

Valutata 1 stelle su 5

HORRIBLE processing and shipping times and return policy.

HORRIBLE processing and shipping times.
I feel for a luggage company they really need to get better at this part. I’ve been screwed over twice because of there ridiculously long processing and shipping times. The date they say will be delivered is not correct, ever.

They refused to let me return the bag even though it came 5 days late after the original delivery date.
For a luggage company I would assume delivery dates would be accurate so people can plan accordingly.

25 dicembre 2025
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Risposta di CALPAK

Hi J, We’re truly sorry for the frustration caused by the delay in your delivery. We know how much you were looking forward to receiving your order. After reviewing your order, we can confirm it shipped within our standard 1–3 business day processing timeframe, though delivery dates may shift once the package is in transit with FedEx. We completely understand how disappointing this can be and sincerely apologize for the inconvenience.

Valutata 1 stelle su 5

Poor Quality Luggage, Worse Customer Service

The luggage is smaller than expected and the quality is below average. I have personally purchased better quality, more sturdy luggage from a major big-box retailer under the store's generic brand name. Their carry-on bag resembles something closer to a diaper bag. The main reason for my poor rating is due to my experience post purchase and Calpak's general business practices. I purchased the bag on sale as a gift and when it didn't meet my (or the recipients) satisfaction I was told it could not be returned because it was purchased on sale. Upon review, I can confirm that the receipt did specify "final sale" however this was not clear when I made the purchase. Additionally, the item I purchased was not a "limited" version nor was it discontinued and there wasn't anything special about the sale that would make it "final." It was a typical 20% off sale - not a steep discount (>30%) I would expect to see with a "final sale." The bag is still offered by Calpak and can be purchased with the exact same specifications NOT as a "final sale." When I inquired with customer support, I received an instant AI generated response which I personally find insulting. When I escalated the inquiry, I got another response two days later essentially repeating the AI response. Buyer beware: Calpak's definition of a "sale" is their way of making the consumer waive their rights to any return policy in exchange for a slight discount. Personally, I'd rather pay more and retain my right to return the item if it doesn't meet my satisfaction. Had I checked the reviews, I would have seen other people have had similar complaints. Unfortunately, Calpak does not allow you to sort reviews by ratings - a functionality that is customary on every other retail site and what I can only assume is another deliberate attempt to deceive the consumer.

30 dicembre 2025
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Risposta di CALPAK

Hi Adam, We're so sorry to hear that you had a less-than-amazing CALPAK experience! While our Black Friday and Cyber Monday sales were indeed final sale only, we apologize that the items didn't meet your standards. Our CX team is reaching back out now to find another solution for you!

Valutata 5 stelle su 5

Love everything I’ve purchased so far

Love everything I’ve purchased so far. I travel every week for work and the products hold up great and the bright bold colors I’ve gotten really help with spotting my luggage fast.

11 novembre 2025
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Risposta di CALPAK

We are so happy to hear that, Jamie! Thanks for being a CALPAK fan. :)

Valutata 5 stelle su 5

Both Customer Service and products are great!! have…

Both Customer Service and products have been great . I travel internationally and love the Luka bag since it counts as a personal item. I also love it for regular travel as well especially having a dedicated shoe compartment. I have since bought the duffel/backpack for ease of carrying since I travel with my dog and it is a breeze now having the backpack as an option. I believe the it's a bit pricey for the pieces but they have a decent reward program and I love their collection!

15 dicembre 2025
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Risposta di CALPAK

Hi Beth! Thank you so much for your kind words, and we can't wait to continue helping you!

Valutata 5 stelle su 5

High quality products & great loyalty program

I've been impressed by the quality of Calpak's products, the value of their loyalty program (and redeeming points on it for discounts at check out), and the speed of shipping. On social media, they engage meaningfully with followers to iterate on designs and determine new colors for products, which also impressed me. Highly recommend!

13 novembre 2025
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Risposta di CALPAK

Hi Erica, We are thrilled to hear how much you love our products, loyalty program, and shipping timeframes. We're so thankful to have you as a CALPAK fan!

Valutata 5 stelle su 5

Calpak is worth the money

Calpak makes high quality, good-looking travel luggage and accessories. I finally splurged on their compression packing cubes and Terra 36L backpack, and I was able to easily pack for two weeks in varying climates with room to spare. Although the retail prices are a bit high, their sales make items much more affordable. The website is easy to use, delivery tracking works, and my items arrived as described and on time.

9 novembre 2025
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Risposta di CALPAK

Hi AJ, Thank you for sharing! We are here anytime you need anything. :)

Valutata 3 stelle su 5

Glazed Cherry Durability

I'm writing a review here because I do not see mine published on the website and think the feedback I have is helpful for anyone purchasing the glazed collection.

This glazed cherry carry on with the front laptop pocket was absolutely gorgeous out of the box and I could not wait to use it as my carry-on. That being said, it got scratched up so easily after a 2-fight trip. So many scratch marks from just being placed in the back of the car, and then in the overhead bins on a Delta Flight. I really wish I could upload photos here to give a sense of how bad the scratching was after 1 use, but now it just looks so worn that I don't even want to use it. I would not trust the larger versions to come out of the cargo hold as checked bags without scratches like this, probably worse I fear, which is a bummer because I was so excited to potentially complete this set.

Otherwise, the bag is sturdy, so smooth to roll, and the laptop sleeve is just perfect for business travelers like me! I placed an order for a large sized bag in a different material and hope that it can withstand cabin storage better than the glazed collection.

5 dicembre 2025
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Risposta di CALPAK

Hi! Thanks so much for leaving this review. The Glazed Collection features a high-shine finish that may be more susceptible to visible scratches and scuffs over time, which is normal wear and does not affect performance. However, this is great feedback and we'll be sure to pass along to the rest of our team!

Valutata 5 stelle su 5

My 2 items ordered were ordered in a… insulated lunch box and matching crossbody water bottle holder. Both in daisy print.

My 2 items ordered were ordered in a timely fashion. however, FedEx delivered the package to the wrong house, never to be seen by me. FedEx did basically nothing to try to locate my package. Calpak worked with me through all of this. They quickly sent out a replacement package. The Calpak team are great to deal with. I have since received the replacement items. Both items are sturdy and eye candy products! I highly recommend them. You won’t be disappointed. Barb Catalano

28 novembre 2025
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Risposta di CALPAK

Hi Barb! We are so happy to hear that, and hope you love your CALPAK items!

Valutata 5 stelle su 5

I love my new Calpak bags

I love my new Calpak bags! I've struggled to find a good carry on bag that doesn't slip off my small rollerboard handle, but that has plenty of room and compartments. On my first trip the Calpak worked brilliantly. And I am crazy for the bronze color.

25 novembre 2025
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Risposta di CALPAK

Hi Mary! We are so thrilled to hear that. And that's such a great color!

Valutata 5 stelle su 5

Mighty Luka Mini

I bought the Luka duffle mini and I love that it’s a mini that fits so much! It doesn’t get dirty easy because of the high quality fabric and the colors are on point. My fav colors are oatmeal, chocolate and black cherry. Thanks to Calpak, I look forward to traveling.

12 dicembre 2025
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Risposta di CALPAK

Hi Jamie, We love the Luka Mini Duffel as well! Such a fun size that packs a big punch. :)

Valutata 1 stelle su 5

Quality Not What It Once Was - Terrible Customer Service

I purchased an insulated lunch bag from this company as I had loved the one I bought from them 4 years ago. When I opened the bag, I was shocked at how flimsy it seemed. I decided to let it sit out to see if it retained more of a structure sans shipping bag.

At first glance it seemed fine, but comparing it directly to my older model, it was so obvious the quality was poor. Very flimsy, poor stitching, frayed ends, and even the handles were uneven.

When I attempted to return it, I was told the item was final sale. I pushed back and then they only offered me a gift card and also informed me I'd have to have a shipping fee deducted from the gift card.

As another user said, "This left me with no real resolution, since I no longer trust the quality of their products and have no desire to use store credit." Also, other users have mentioned their customer service is nothing more than AI bots.

I do not recommend this company and warn anyone considering purchasing from Calpak.

7 dicembre 2025
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Risposta di CALPAK

Hi Kelsey, Thanks so much for reaching out. We want you to be completely satisfied with your CALPAK purchase, and our team will be reaching out again to you shortly, so we can resolve!

Valutata 4 stelle su 5

Best Tote EVER!

I love the Luka tote! I now have it in 3 colors and bought one for my daughter! I'm obsessed!

The website can be a little finicky so be patient

6 novembre 2025
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Risposta di CALPAK

Hi! Thanks so much for sharing your feedback-we'll definitely pass it along to our tech team. And SO happy to hear that you love our Luka!

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