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Valutata 1 stelle su 5

I ordered a dress for my daughter. They sent an email saying it is on the plane. Then it is at warehouse . Then I never heard from them again. I asked for a refund. Now it is time to realize I will ne... Leggi di più

Valutata 5 stelle su 5

Bought two dresses. Both very pretty midi-length. The purple waterfront print is loose and flowing, very comfy. The other dress, is more form-fitting, a little snug in the bust but it’ll work with a... Leggi di più

Valutata 5 stelle su 5

Received them in good condition although it takes a long time to arrive. Happy with the purchases and I am surprised I actually had chosen the correct sizes being a first timer purchase from your sto... Leggi di più

Valutata 1 stelle su 5

Terrible company. No return info. No contact info attached to order number in email. Tried to reach out. Phone number fake. Message response was a robot or something. So disappointed. Beware! I’m stuc... Leggi di più

2,9

Nella media

TrustScore 3 su 5

53 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 1 stelle su 5

Terrible company

Terrible company. No return info. No contact info attached to order number in email. Tried to reach out. Phone number fake. Message response was a robot or something. So disappointed. Beware! I’m stuck with 3 items and no ability to exchange or return.

29 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

I was so excited to order this outfit

I was so excited to order this outfit. Looks amazing in the picture. NOT at all what it looked like. Very ugly material!! Very cheap looking. No way would I wear it. EVER! When will I learn to stop ordering online. Better get a full refund!

2 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Poor customer service

Purchased three items. Emailed Cafivo to request refund on 1 dress as the cut in the bodice area is too short from the shoulder. Wanted to replace other two items for next size up as even though I checked the size chart the items were smaller than expected. Also the website says items are made in the USA but when the items arrived the packaging said ‘Made in Chine’. Being made in China is not a problem just don’t mislead your customers. Email response from Cafivo was for me to pay extra money for them to process my claim. Never have I heard of a company wanting additional money to process your refund/replace request. Perhaps my Government Consumer Affairs department can explain that to me. Bottom line they are not getting any more money out of me and I would caution people to not rush to buy from this company.

31 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Good overall transaction

The product arrived as scheduled. From point of purchase, check out to receiving the delivery, it was a pleasant transaction. The quality of the outfit/material turned out good to my surprise. I’m 165m 66kg and choose size L. Happy with my decision to go with Large and not XL.

29 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Received them in good condition…

Received them in good condition although it takes a long time to arrive. Happy with the purchases and I am surprised I actually had chosen the correct sizes being a first timer purchase from your store, material are good. Can’t wait to wear them and showing around to my friends.

4 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

100% satisfaction

Shipping was a bit longer than I thought. However, I do know that this seems to be the norm now. I loved both dresses. The fit was great and the quality top notch.

24 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

BUYER BEWARE

Companies like this need to be reported!
On Facebook and Instagram they go by several company names.
They advertise that the clothes are made in USA. Lie! The tag says made in China. They also advertise the cost in local currency, in my case AUD however I was charged in USD. They said to look for a charge as CAFIVO LONDON.
I first thought this was a scam when I tried emailing them because weeks had passed and no parcel. The email bounced back.
My clothes finally arrived and none of them fitted. I finally made contact with them and they tried to make out it was my fault because the measurements are on the website. I said I wanted to return them and they tried bartering with me. Keep them and we’ll give you $28; $52 then this - We are willing to offer a refund of $68, can you accept it? Due to our return warehouse in Dubai, the shipping cost is too high.
If you insist on returning, this is the only return address: No 47 107 Sheikh Zayed Road, Dubai, UAE + 852 81990571. Once you send , please give us the return tracking number.
It wasn’t until I googled the address that I discovered all the other complaints and the other brands.

5 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

First and last experience

Will never buy from this site again. Dress was advertised in AUD but USD was charged. The dress is appalling. Does not look like the photo at all and terrible quality.

16 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Buyer beware!

Buyer beware!

I ordered 5 dresses which are not the quality portrayed in the pictures and I will not wear them. Material used for one of the dresses has pleats printed on it, so it is not flowing like shown in the pic, and the material will be sweltering and unwearable on warm summer days. Two of the dresses were purchased for work but the material is so thin and flimsy it would not be professional or appropriate.

I have been back and forth with customer service and they are only offering nominal amounts as compensation and asking me to keep the dresses.

Learn from others and don’t waste your money purchasing from Cafivo!

1 giugno 2023
Non scritta su invito
Valutata 4 stelle su 5

The retro round neck top is already

The retro round neck top is already a favourite! Great material and good fit. Love the style. I ordered “l” based on the size chart and it fits perfectly. I would normally be “m”.

2 luglio 2023
Non scritta su invito

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