Cadence Bank Recensioni 

In all my years of banking, the cadence bank takes the cake! This is the worst bank that I have ever seen! Horrible customer service, charging redicculous fees, continuously putting a lock on your account! They cannot compete with the other banks! If I could give them 1/2 star I would...

After twenty years of banking with Cadence, they abruptly terminated my relationship because I sent and received funds through Coinbase, a regulated U.S. exchange registered with the SEC and FinCEN. There was nothing illegal, no fraud, no suspicious activity, just normal financial transactions that any modern institution should understand.

Cadence actually told me they “do not engage in crypto activities,” as if simply moving money to or from a licensed exchange somehow violates their moral code. That’s not policy, that’s ignorance. The rest of the financial world, including Congress and major banks, is working toward responsible crypto adoption and regulation. Meanwhile, Cadence acts like the internet just arrived last week.

After twenty years of trust, I was treated like a liability for participating in an industry that’s shaping the future of finance. This bank is a complete joke, stuck in the past, punishing customers for being ahead of the curve. If you believe your money should be yours to move freely and responsibly, do yourself a favor and bank somewhere else.

I have been with Cadence since before the merger and I am very satisfied with the tellers and management. I can go in there and these ladies will already have my account pulled up and ready. They are always very respectful to me and ask about my children when I'm inside. I don't want to do business with any other banking system except Cadence. Thank you guys!!!!!

Cadence took over my old bank in a merger. When I tried to register for Cadence’s online banking, I kept getting a “sorry, call customer support to enroll” message. So I called. And called. And made an in person visit (about 15 miles one way) to activate my account. I still couldn’t get in. I finally discovered Cadence didn’t have my date of birth on file. Which I proved to my previous bank when I opened my account, you can’t have a bank account without a date of birth, no bank is allowed to do this. Somehow Cadence had “lost” my date of birth.

I finally made another in-person trip to show my ID in an attempt to clean up Cadence bank’s serious oversight. I then waited a couple of days, and still couldn’t access online banking.

I finally asked them to close the account and send me a check. They didn’t reply. Several days passed. I got nervous about my check being lost or stolen, so I logged back into the system. There was no record of my request. I got REALLY nervous. I then discovered the messaging system did not record my sent messages, which is completely insane.

I called customer service, which couldn’t contact whatever department was responsible for cutting and mailing my check. So I had no idea if they had sent my check, or not, or if it was lost, somewhere in the mail, or what.

I finally did get the check, and thankfully cut all ties with Cadence bank forever—after about two months of being unable to withdraw any of my funds. Solely due to their error.

The customer service people and branch managers and lower level employees were great. But the people in charge of the bank’s systems aren’t. Do not deal with Cadence bank.

Good and great

One of many reasons we closed our Cadence Bank business accounts was because they didn't have good customer service, were hard to do things technology wise, and just lacking in ease of banking. Today reaffirmed that. A vendor mistakenly wired a payment a month ago to our old account. I called a branch today and was told I needed to speak to a different department and they could see when or if it was sent back etc. No big deal, totally understand. The number he transferred me to was a non-working extension, no big deal he could have made a mistake. I looked up the business banking info line and called that number and the lady I got said she couldn't help me or transfer me to someone who could. I would have to email customer service because all wires are sent back I said well its been a month, so if it was sent back wouldn't they have it by now? Will this customer service email be able to tell me when the money was sent back or provide proof so I can take it to the vendor and say here it was sent back please reissue payment. She got angry and said like I've already advised you we send all money back and you need to email customer service! I'm like ma'am its been a month, I can't call the people and say someone on the phone told me they send all money back even though she couldn't see it or tell me if they would be able to provide proof. Are you just trying to pass me off to an email so I don't get an answer? She then hung up on me. Individual employees inside a Cadence bank may be nice and your neighbor or friend and you get a different level of service, however their customer service in general is SEVERELY lacking and business banking is a decade behind in technology, ease of banking, app functionality and ability to work from anywhere around the country or when traveling OCONUS. 0/5 stars DO NOT use Cadence Bank!!

Ended up walking away from a mortgage lender with Cadence Bank losing $700 due to horrible communication. Never updated us on anything we always had to reach out to them. Would send them documents per their request and then four days later they would ask for the same ones. When we called to ask how to navigate through their portal, husband and I both were told to just click on things you will find your way. Was always put on the back burner. Would tell us they had to go pick their kids up from school and they call us back and wouldn’t!! Please do your research and read the reviews before you consider.

Always wrong balance . They make sure the irs takes whatever they can come up with from your account. Just took 600$ out of my account to pay the irs. Saying I owed them from 2012??????? How??? Now they have been down for days. A couple of accounts can't be paid because of this. This is a TERRIBLE banking system designed to take , take, take! They need to be shipped to a deserted continent.

Rates for CD’s are good but it’s an act of Congress to get assistance with them. One person behind a desk to assist appears to be the norm.

I love this bank but just want to make a suggestion. I hope they make it a a available for you to lock your card in the app.
Thank you Trisha Ann Vicksburg

I have been a Cadence customer for a number of years, first at the San Antonio branch and now in Houston. My experience has been that at every turn I have had great service...and they continue to improve. The website is easy to use, and the staff truly have been excellent in every way, prompt, efficient, helpful, and very friendly.

Their website shows the wrong balance in my account at least once a day, usually before 9am. I was double charged by a vendor which incurred an NSF fee. Once the vendor fixed their mistake, Cadence wouldn't refund the NSF fee. Customer service wants you to call for everything instead of utilizing their secure message system.

BEWARE!! There is something going on with this bank, particularly the branch Sherman Texas. I noticed discrepancies in acct. balance. An $8,000 unauthorized withdraw, deducted from my account. Luckily I caught this, it went unnoticed for 3wks. Bank said, it was an oversight on there part. The money was deposited back into my account. Now I'm on high alert, I noticed 3 wks before the $8k incident there's another withdraw of $3,000 made at bank. It has another customers name on it with supposedly my sig and account number, deducted from my account. A back office somewhere will look into it i was told. There is also a $1000 withdraw that has came into question. All withdraws made at bank. Bank said this happened because other customer had visited bank prior. Another oversight on banks part. The amount date and acct number bank said was correct only the name was incorrect. I called the Customer whos name appeared in question on withdraw. Customer states his banking routine does not consist of withdrawals, only checks or deposits. There is no reason the bank would have had a prepared withdraw slip with this customers name, 1. He fills out forms entirely 2. His norm bank routines does not consist of withdraws. Banks response was simple, oversight on there part and didn't catch the conflicting information on withdraw And they had also made an error when they prepared ahead of time the slip. It should have been a deposit slip. All the to be said, I was called and notified a cashier's check was waiting for me. My acct had been closed. WHAT!?

The bank is STILL down and our money is locked up and Monday is a holiday. They have a flippant attitude as usual and want people to be patient and its outside of their hands.... I am in the process of changing banks and was using this Fridays check to open accounts and now we have no access. No timeline as well. This is a huge concern that they have zero ability with their new "leadership" to control banking.

They lied to me all day long telling me that my money was going to be in the bank and it still ain't there I've waited all day long they said they had some glitch in the system tell me my money would be in there this afternoon well here it is 7:00 and my money still ain't in there this is the worst bank I would not recommend this bank to my worst enemy much less my dog so all you bankers out there beware this is a piece of crap Bank

Cadence deals in not real time with cash deposits and has horrendous policies.
Their online chat is not helpful. Not "rude" but just sorry cannot help you.... bye. That does not work.
No one keeps cash in banks anymore, we had a check pull in after an emergency at the dr so we were overdrawn. Put cash in same day. Their policy is same day cash in but then they said it has to "process" so three days later we get an OD fee. Bank elsewhere. We made a CFPB complaint.

Cadence Bank in Destin, Florida, operates more like a scam than a legitimate financial institution. I opened a checking account under the agreement that it would be free as long as I maintained a $250 balance. I followed this rule and kept $250 in the account, untouched.
Recently, when I went to close the account, I discovered that the bank had been stealing money from my account without any notification:
They charged an $8 "inactivity fee," which caused my balance to drop below $250.
Then, they began deducting $5 every month, claiming it was due to the lower balance — all without ever notifying me via email, alerts, or any other means.
I only found out about these charges when I went to close the account.
When I confronted the staff, the teller brought this issue to the branch manager, Paul, who outright refused to waive the fees, even though I was never informed about these hidden charges. This is outright theft from their customers and demonstrates a total lack of ethics and professionalism.

If I could select -1 stars that wouldn’t scratch the surface. DO NOT USE THIS BANK !!! The most difficult and horrible customer service. Do yourself a favor and find a local bank that cares about their customers. every month I find fees / charges and can’t get answers, they can’t share because they have a protocol they have to follow in communicating. They ask for you to input your full SS# number when calling customer service, and an automated system that leaves your head spinning.

Despite verifying my identity and giving Address, Phone Number, my full SS# and furthermore a transaction on on my account within the past 30 days, they won’t give me information on my account. It’s my money, whatever information you have that concerns fees / charges appearing as deductions from my balance, my money, should be disclosed to me promptly when asked, not avoided and kept hidden by some corporate protocol. What’s the secret ?!?

This is not a business friendly bank.
I had over $20,000 in my account but I had to wait over the weekend to withdraw my own money since I just opened an account with them.
Never heard such a ridiculous excuse before in my life.
I’m closing my account on Monday.
Do not open any account with them.

very incompetent!!!! dont use them