Busy Bees Nurseries - Busy Bees at Ashton House Recensioni 

Poor management

I am deeply unhappy with our experience at Busy Bees Ashton House, particularly with the management and overall standards of care and communication.
There was a consistent inability from management and staff to explain what the children were actually doing on a daily basis. When asked about learning, staff regularly appeared to have no understanding of what the children were being taught, what the curriculum was, or how activities linked to development. This gave me very little confidence that meaningful learning was taking place.
Safeguarding has been a major concern. For four consecutive weeks, my child had unexplained scratches on the back of their neck. These were never raised or explained by staff. Disturbingly, the scratches stopped appearing immediately after I formally mentioned them, which raises serious questions. This should have been identified, recorded, and addressed proactively, not ignored.
Communication about basic care was also unreliable. Staff repeatedly provided incorrect information about what my child had eaten, at times claiming food had been eaten when it clearly had not. On other occasions, they were unable to tell me whether my child had eaten at all. This level of inconsistency is unacceptable.
The parent app was frequently inaccurate, with updates that did not reflect what had actually happened during the day. Milestone assessments were also incorrect and did not align with my child’s abilities or development, suggesting they were not being properly observed or reviewed.
Overall, this setting demonstrated poor management, weak safeguarding practices, and a lack of accountability. I would not recommend Busy Bees Ashton House to other parents based on our experience.

Really awkward payment system where you have to write out invoice and account numbers from a password protected email and then visit a separate site to pay. Like, just set up a direct debit or put a payment link in the email you send the invoice on? And they don’t update the “parent zone” app properly but made us feel like terrible parents when our child had just started and we didn’t have the app yet. My daughter is constantly coming home without clothes I sent her in, even if I pick her up myself I have to badger them to run around looking for half her things.