Buffetboxonline Recensioni 

28
TrustScore 4 su 5

4,0

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We have used Buffetbox twice for business events and both time everything has been excellent. The price is good, the delivery was on time, the food arrives in a box with cooling blocks and insulated... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ordered a pastry box 27th July for delivery on 30th for my daughters birthday. Nothing has been received. I have emailed 2 different email addresses several times. I have rang and left a message.... Leggi di più

Valutata 5 stelle su 5

I had a great experience ordering the Danish breakfast box for my sister in law who had just given birth. It was very easy to place the order and I was able to get it delivered in 2 days. I was able t... Leggi di più

Valutata 5 stelle su 5

We ordered the Buffet Box C for 5 people and loved it! The quantity of food was spot on with great variety. The chicken skewers and onion bhaji were particularly delicious. The order arrived in goo... Leggi di più

Dettagli dell'azienda

  1. Azienda di catering

Scritti dall'azienda

Here we have it- the introduction of the most unique buffet catering service in the UK. Thanks to our dedicated team, supply chain and logistics partners, we are super proud to introduce the creation of Buffet Box Online. With next day, you can now enjoy instantly confirmed buffet bookings at the click of a button, delivered anywhere in the UK on the chosen day of delivery. For as little as FIVE guests.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

28 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,0

Tutte le recensioni

(28)

4 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Buffet box was not acceptable no paper…

Buffet box was not acceptable no paper plates or napkins bread to thick n taste less fillings awful no customer service to complain bread not very good n taste not worth the money I spent

16 agosto 2023
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Risposta di Buffetboxonline

Hi Derek,

This is the same complaint as your previous. Please refrain from repeating complaints numerous times on the same platform. As before please get in touch via info@buffetboxonline.co.uk which is our customer service email.

Thanks

Valutata 5 stelle su 5

Great service and buffet - will order again!

We ordered the Buffet Box C for 5 people and loved it! The quantity of food was spot on with great variety. The chicken skewers and onion bhaji were particularly delicious.

The order arrived in good time and with no issues. Will definitely be using them again!

17 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service & Food

We have used Buffetbox twice for business events and both time everything has been excellent. The price is good, the delivery was on time, the food arrives in a box with cooling blocks and insulated so that it remains cool until needed. The sandwiches were made with good ingredients and quality bread, everyone enjoyed them and took note of the company to use themselves. This company's service was excellent and provided catering with ease causing me the least stress when catering for an event.

1 agosto 2023
Non scritta su invito
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Risposta di Buffetboxonline

Hi Anabel,

Thank you! We can't wait to work with you again :)

Valutata 1 stelle su 5

Don’t bother!!!

Don’t waste your time or money.
We ordered a load of sandwiches for a garden party 2.7.23, after email correspondence with the company they confirmed the food would be delivered before 1030 on the 2nd for an extra £20 delivery fee. 1030 came & went with no delivery, my husband checked the tracking which said due for delivery on the 3rd. No one in the office for us to speak to & with only an hour until guests were arriving I had to do a last minute panic buy. It’s now 12pm the following day, still no delivery & no call/email from the company.

2 luglio 2023
Non scritta su invito
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Risposta di Buffetboxonline

Hi Ana,

We don't have any record of an order in this name. Could you please email us at info@buffetboxonline.co.uk to help us resolve this?

Thanks

Valutata 1 stelle su 5

Dishonest company did not admit mistake

We ordered a £200 box of mixed food for a family funeral wake. The day before the funeral, we received an email informing us that our order had been 'cancelled'. This email was beside another one that said our order was 'confirmed'. We had no idea which was correct, and couldn't risk having no food for the wake. Cue a stressful trip to the supermarket to buy £160 worth of replacement food for the wake, at 9pm the night before the funeral.

The next day, the buffet box order DID arrive. We weren't able to return the food we'd bought at the supermarket the night before, as it was mostly perishable food. When we contacted Buffet Box Online to complain, customer service told us that 'no error has been made at our end' - they said the cancellation email was just because they were adding a box to the order, but how on earth were we supposed to know that? There was zero explanation given, and then they wouldn't even admit to their error. Their error cost us £160, and they rather insulting said that no error had been made, when it very much had. They then offered us a £10 voucher off our next purchase. There will be no next purchase. This company made a basic administrative error that had huge cost repercussions for their customer, and then when challenged, would not even admit their mistake. It was not just unprofessional, but dishonest.

7 giugno 2023
Non scritta su invito
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Risposta di Buffetboxonline

Hi David,

Unfortunately that isn't what happened. We did not ever cancel your order, we advised you that we had to issue a new tracking number to order new boxes. We had emailed both before the event and communicated throughout, we could also see from our email tracking that the emails had been opened prior to the day so we had no reason to be concerned that you didn't think your order would arrive. You recieved a cancellation from DPD not from Buffet Box, followed by a new tracking number email immediately.

The order arrived, and we did offer a refund if the products were returned at our cost or a voucher if you wanted to keep the items, as per our refund policy. You chose to keep the items.

We are sorry you were unhappy with the resolution, and we wish you all the best in the future.

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