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Valutata 5 stelle su 5

Sent an email prior to placing my last order, to check if it was possible to use a different courier than usual, because the shippingcosts to Norway were high. Julia replied almost instantly and was... Leggi di più

Valutata 3 stelle su 5

There is no way to call this company. Make sure you want what you’re buying, because their return policy is extremely one-sided. If it’s a sale item, discontinued and several other things I can’t reme... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutly everything I asked for I received and at first I was super nervous it was a lot of money. When I got my be-1 style meucci and I looked at it for the first time I was blown away at the level... Leggi di più

Valutata 5 stelle su 5

Overall a good experience and quick shipping! Will shop here again, just placed my order for the Meucci Carbon Pro shaft. love that I was able to give them the dimensions for a flush fit as well as ha... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

24 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Returning items is difficult

There is no way to call this company. Make sure you want what you’re buying, because their return policy is extremely one-sided. If it’s a sale item, discontinued and several other things I can’t remember now, they won’t take the cue back. And, they won’t even send a customer-paid mailing label if you’re lucky enough to have a returnable item. I found way better, more customer friendly terms after I’d already gotten involved with these guys. Good luck!

1 aprile 2025
Non scritta su invito
Logo di Budgetcues

Risposta di Budgetcues

Thank you for your feedback. For the sake of future customers, we’d like to provide some context.

This buyer ordered two economy cues, both already discounted 10% below MSRP, and applied an additional 10% off coupon—receiving a combined 20% discount. He paid only $5 for shipping, which was well below our actual cost, and we fulfilled and shipped the order promptly.

From the beginning, it appears the buyer may have intended to test both cues and keep only one. After we assisted with weight customization on the cue he preferred—providing bolts at our actual cost—he asked us to cover return shipping for the one he no longer wanted. There were no defects reported. This was simply buyer’s remorse.

Our return policy, which is clearly stated, expects customers to cover return shipping unless there’s an error or defect. That’s standard practice in retail. Most sellers would not ship out multiple products for a customer to test, then eat the return costs when only one is kept.

We were responsive, fair, and helpful throughout. To call our approach “one-sided” ignores the effort we made and the reality of running a small business with clear, reasonable policies.

Valutata 5 stelle su 5

Sent an email prior to placing my last…

Sent an email prior to placing my last order, to check if it was possible to use a different courier than usual, because the shippingcosts to Norway were high. Julia replied almost instantly and was very, very helpful. We had a nice conversation and she sent my order to a mutual friend of ours in the US. On my order she also put in lots of extras that i'm most grateful for. Customerservice second to none. Great prices and knowledge on different brands that is unique to the business. My go-to store for any kind of billiards related stuff.
Thank you

16 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

Always budget cues

Always budget cues! Perfect service, fast delivery to Europe/Austria, top prices. really helped with a question, 100% worth recommending! LG Christian

6 giugno 2024
Non scritta su invito
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Risposta di Budgetcues

Thank you so much for your kind words and fantastic feedback! We're thrilled to hear that you had a great experience with our service, delivery, and prices. It was our pleasure to assist you.

Your recommendation means a lot to us. If there's anything else we can help with, don't hesitate to reach out.

Julia

Valutata 5 stelle su 5

Wonderful Perfect transaction

Wonderful Perfect transaction! Super Fast shipping! Extremely helpful most Excellent customer service Thank you guys so Very Much for everything!

14 marzo 2024
Non scritta su invito
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Risposta di Budgetcues

Thank you for sharing your experience with us. We understand that sometimes purchases don’t go as planned. It was our pleasure to assist you in making the necessary adjustments without any additional cost. We believe in going the extra mile to ensure our customers' satisfaction, even if it means absorbing the cost of return shipping and additional work. Your understanding and cooperation throughout the process were greatly appreciated. Thank you for allowing us the opportunity to rectify the situation, and we hope this experience has reinforced your trust in our commitment to customer service excellence. Looking forward to serving you again in the future!

Valutata 5 stelle su 5

BudgetCues as a company is a level of incredible umatched by others

Let me start by saying the level of service I got from the BudgetCues team was absolutely incredible and I will definitely be doing future business with them.

This is a bit of a story, but I ordered a new Meucci Casino-7 in spades with an uncoated wrap. Unfortunately when it arrived it was the wrong model. I contacted BudgetCues and worked with Julia. She and her whole team made everything right without missing a beat. I was able to get the original cue out the door the same day she and the team contacted me. At the same time they already had my replacement cue over to Meucci to finish the custom job. After that it showed up 3 days later. I am so thankful and impressed with the level of service I received. I will NOT hesitate to do further business or to recommend BudgetCues to others.

The cue itself is amazing. I own multiple cues from multiple brands. The way this plays is amazing. It has such a soft feel with such a high level of control. It is also one of the most beautiful cues I now own. I am still getting compliments about it. Thank you once again to Julia and the BudgetCues team. You've definitely gained a lifelong customer

17 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Overall good experience with the…

Overall good experience with the website. Had in stock the items I wanted, and easy to use website. Customer service was better than most. Nice check out experience and nice perk to spread out the payment over 4 installments!!

13 aprile 2022
Non scritta su invito
Valutata 5 stelle su 5

Thank you Budgetcues!

Your return policy make the difference. I would not want to pay that much money for a stick without being happy with the way it plays. Customer service has been exceptional with this company.

8 aprile 2022
Non scritta su invito
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Risposta di Budgetcues

We think you are exceptional too. Thanks!

Valutata 5 stelle su 5

Great work

I ordered my meucci cue. It costs over 900$...lol. I saved up for a couple months and sold a couple of my good old cues. And bought this cue. I had them inlay my name . And it looks awesome. I received my cue in 3 days and its awesome. And it looks amazing. Thanks for the great work . Thank you... thank you. Matt.

7 aprile 2022
Non scritta su invito
Logo di Budgetcues

Risposta di Budgetcues

Thanks for your trust in your purchase!

Valutata 5 stelle su 5

Came through when needed

Budget Billiards always come through, I buy my sticks and have my tips redone here! Easy site to navigate and good prices, plus great customer service. What more could you ask for?

6 aprile 2022
Non scritta su invito
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Risposta di Budgetcues

Always a pleasure!

Valutata 5 stelle su 5

Overall a good experience and quick…

Overall a good experience and quick shipping! Will shop here again, just placed my order for the Meucci Carbon Pro shaft. love that I was able to give them the dimensions for a flush fit as well as have them match my collar to my Meucci Natural Diamond Pro.

5 aprile 2022
Non scritta su invito
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Risposta di Budgetcues

Thanks for your patience, glad you are happy with the results!

Valutata 1 stelle su 5

I have just recently spent $1300 on…

I have just recently spent $1300 on their website and they have took the money out of my account and I still have not got a order number or a tracking number and I got overnight shipping and I’ve been trying to get in contact with them for the past two days can anybody help me with a contact number instead of an email or a certificate to send in to them because they are not replying back

25 febbraio 2022
Non scritta su invito
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Risposta di Budgetcues

Our system automatically sends buyers an order confirmation when an order is received. He states the order initially denied, but then put an authorization on his card. He also sent a message to us on Sunday that evidently was still in his phone. He evidently forgot to push send. No order was ever submitted received , nor funds were ever collected from this reviewer. I would assume that just as he did with messaging us, he did not complete all the prompts to place the order, than the next day when he tried to submit...it declined. In addition, the reviewer did not use our contact form located on our Contact US page. Gmail flagged his email message as suspicious. This complaint should be with his bank or Shop Pay credit card/web servicer.

In addition, I provided a copy of a Shop Pay rep online chat with the reviewer and pasted the chat which confirmed we never received any funds.

Reviewer emailed us and said he could not figure out how to remove this review.

Valutata 5 stelle su 5

Absolutly everything I asked for I…

Absolutly everything I asked for I received and at first I was super nervous it was a lot of money. When I got my be-1 style meucci and I looked at it for the first time I was blown away at the level of craftmanship. Very very clean cut and balanced perfect , the sanding of the stick was by far the best part such a perfectly sanded 5 coats of uv poly . Then I shot with it absolutly has increased my accuracy quite a bit , it feels very solid to hit with I hit the cue ball just a tiny bit and a get way more accurately placed power just a tiny bit of hit produces a rocket ship for me I'm so blown away absolulty in love with my meucci. Now my brother bought a lucasi hybrid custom for twice as much its shoots great but the level of craftmanship out into the cue is no where near mine. Sincerely salvatore viele

14 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

JULIA WAS GREAT TO WORK WITH

JULIA WAS GREAT TO WORK WITH, AND SHE WENT OUT OF HER WAY TO MAKE SURE I WAS GETTING WHAT I WANTED AND DELIVERED WHEN I NEEDED IT. GREAT JOB ALL THE WAY AROUND. THANK YOU BUDGET CUES!

22 dicembre 2020
Non scritta su invito
Valutata 5 stelle su 5

Great company to order from

Great company to order from. I made an error on my order and the customer service immediately responded to help resolve MY error. They even refunded the price difference between my options. I would certainly recommend Budget Billiards and will definitely go through them from now on when purchasing online.

14 febbraio 2020
Non scritta su invito
Logo di Budgetcues

Risposta di Budgetcues

Thank you so much for taking the time to tell of your positive experience. Very kind!

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