Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... Leggi di più

Valutata 5 stelle su 5

So happy to find this Wanderflower Neroli roll on scent, I had run out and could no longer get it from John Lewis. Arrived quickly, beautifully wrapped and well packaged

Valutata 4 stelle su 5

I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a frie... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

214 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I ordered a Build a Box for my sister’s…

I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my emails. My sister was also extremely pleased with her gift which consisted of some thoughtful and useful items. I would highly recommend this company to those looking for something different.

30 marzo 2026
Valutata 5 stelle su 5

Love the Quality of the products

Love the way you can choose such wonderful products and really personlise the gifts . And such great Quality .
We had a issue where the package got delivered to a hospital but the recipient had been discharged .I am over seas and the team did everything they could to help locate the parcel . Please to say it was and has been sent on. Really go the extra mile to help thank you

27 febbraio 2026
Non scritta su invito
Valutata 2 stelle su 5

Supposed to be a surprise bag

Was expecting a surprise bag it literally is what is shown in the picture a box of matches with writing on for couple to do

23 gennaio 2026
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Risposta di Brown Paper Packages

Thanks for your message, and we're sorry you are disappointed with the product. We have emailed you separately to understand your issue further and with some options to resolve this.

Valutata 5 stelle su 5

Extra mile

Well priced. Prompt postage and beautifully packaged. Made my purchase feel special; thank you 🙏 x

20 gennaio 2026
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Risposta di Brown Paper Packages

Thank you for the feedback. Really glad you enjoyed your experience with us

Valutata 5 stelle su 5

Super quick and great customer service!

My wellbeing box was sent out very quickly. A little mix up at the warehouse meant that I actually received two, rather than one box, but BPP very kindly said I could keep the extra one. I'm therefore going to give it away to someone in the office instead, to celebrate Men's Health Week. Thank you BPP!

9 giugno 2025
Non scritta su invito
Valutata 3 stelle su 5

Poor packaging

For the amount I paid. The box was very small so each item just looked unpresentable/thrown in the box. Each item could have been individually wrapped considering I paid for the box and wrapping and so it didn’t look pleasing but cheap. I liked the content available (very nice selection of things to add) but the packaging was very very dull. It didn’t look inviting at all.

28 marzo 2025
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Risposta di Brown Paper Packages

Hi Nishi - thank you so much for your review. We appreciate all feedback. I'm sorry that you felt the packaging was dull. We have tried to ensure our packaging is as eco-friendly as possible and affordable so maximum value lies in your gifts. I'm sorry on this occasion that it didn't meet your expectations. We will be adding further wrapping options in the future so we will take this feedback onboard. Many thanks for taking the time to write us a review. Kind regards Helen

Valutata 5 stelle su 5

Great online gift parcel service, ordered a few times now successfully

Very satisfied with their service and gifts. I remember getting their first parcel during the pandemic and since I’ve ordered several packages. The latest one was a success again. This time I ordered it from abroad, and again so happy with their website and how I can choose the items myself. Nice products and a very quick delivery. Would highly recommend this online gift delivery.

23 gennaio 2025
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Risposta di Brown Paper Packages

Hi Saskia - I'm so pleased you have enjoyed sending each and every box. We are thrilled to have your custom.

Valutata 4 stelle su 5

The miscarriage package was well…

The miscarriage package was well received. I couldn’t see what was in it as it was sealed so cant comment on the quality.
I’ve given 4 stars as I messaged your company about the contents and never received a reply.

3 dicembre 2024
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Risposta di Brown Paper Packages

Hi Jayne - I'm so sorry you didn't receive a response from your message. Occassionaly these end up in a Junk folder but it's still very rare they are missed. My apologies that yours was on this occassion. We have put changes in place to make sure this doesn't happen in the future.

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