Britishonlinesupermarket Recensioni 

A long wait for rest of order
Excellent value in the products, but poor show in contacting British online supermarket if you don’t receive all your order. This has gone on for weeks now. I’ve made many phone calls had promise of call back nothing. I’ve sent many emails received automated response nothing else. Totally frustrating

UPDATE 05/01/2021: Following my review before Christmas, once I eventually received the email relating to the dispatch of the products, communication was good and the package arrived (before Christmas) well packed and with all available listed products. Of products which were unavailable (and knowing that I had not selected the option of having substitutes), the money was refunded to me quickly.

Really, really hope that in 2 weeks or so, I will be back on here reviewing this company in a more positive light, but for now, such a small thing as not being told when I can expect my order of Christmas home comforts is making an upsetting situation of not being able to fly home to the UK to see my family for Christmas due to COVID restrictions even more depressing. I used this company because they had certain items other similar companies didn't have but, as other reviews have said, I ordered on 12th November and am still none the wiser of if I will receive my order before Christmas and whether it will even contain half of the products I am waiting for or not. I ordered some other products with Britsuperstoreonline.com at the same time as ordering on this site and received that order 7 days later!!!With this company, we are 3 weeks on and the only 'help' I am offered is the passive aggressive suggestion that I am free to cancel my order at any time. I shouldn't have to be forced to cancel my order. I am happy to give you my business and happy to wait a couple of weeks but it's all about communication-tell me when I can expect my order and if it is complete and I will probably get off your case and wait patiently for it. But leaving someone hanging when they are already feeling a bit sad at Christmas time is not on!

Echoing the statements from Jonathan. Worst customer service I have ever encountered in my life, and it's not even close. Placed an order on November 9th and paid in full. Never heard a word back. Reached out via email to check on order status on November 24. Never heard a word back. Sent a Facebook message to them a few days later, and never heard a word back. It is now December 3rd, and still nothing. THIS WEBSITE IS AN ABSOLUTE SHAM!

Able to take my money in seconds. Unable to process my order in 3 weeks. Unable to reply to my query about this as of 3 days. Will likely take months to get my money back. AVOID!

I am very impressed with the professionalism and customer service. Any items that were unavailable were timely credited and, in view of the current pandemic, I was surprised to receive most items ordered. In addition, everything was beautifully and securely packed in bubble wrap and it truly felt like Christmas opening the box! I would definitely order again and intend to recommend to many Brit friends living overseas.

I ordered Bonjela Teething Gel from them. After paying $20 duty I opened the envelope to find they'd sent Adult Bonjela by mistake. Mistakes happen so I was prepared to work with them to resolve it. Two unanswered emails later and no response.

I have been trying to place an order for two days, I have contacted the company , and no anwers from them, The web always give's a error message "Contains Invalid Character: paRes.
I hope that some day I will have a response.

I would like to tell you how fantastic your service is. I ordered 12 jars of Marmite at 13:30 on the 26/10/2020. My order was delivered to lake Macquarie NSW at 13:30 on the 30/10/2020. Via DHL. Thanks you so much. Will definitely be ordering again.

Just thought I'd share my experience as I think this may help other potential buyers.

So I placed an order with British Online Supermarket on 21st September. Payment was deducted from my card a few days after. Having not received any news or confirmation of the order, I contacted them via Chats (Messenger, so Facebook) and received a response an hour after with a rough estimate of how and when my order would be processed. They asked me whether I wanted any unavailable items refunded or supplied with replacements. I then chased them a week after, and was told half of my order had been shopped for, and the rest would be done the following week. Five days after that, and not having heard anything back, I emailed thewm again through Chats and got a response stating that one of the item ordered was out of stock and although I had asked for no replacement, I then accepted the substitute. Order was despatched the following day.
I just received my order today and have to say I'm very impressed by the quality of the packing, all items that could potentially leak being protected with bubble wrap. All items that were due to be sent out were received. It really felt like Christmas opening the parcel!

So although the shop could do better in terms of speed (all in all, a whole month between placing the order and receiving the parcel in France) and communication (I only got news after chasing them myself), overall, I am happy and will definitely buy from them again.

I ordered and paid for an order which was eventually sent to me in the USA. The shipment arrived in New York where it was rejected and sent back to British Online Supermarket
I have written to them on three occasions asking for information but so far, none has been received.
**********
Thank you for your response. I believe its the Bovril that Customs objected to. In that case, could you please resend my order minus the Bovril.
Thank you

Just received my first delivery from British Online Supermarket to me in the Dordogne. I am very impressed with the way the box was packaged, with all my goods wrapped with loads of bubble wrap and tape. I had to phone them about a query and the lady i spoke to was very pleasant and helpful. I will definitely use this company again.

Great service. The packaging of the goods was excellent, plenty of bubble wrap, in a box of a size that corresponded with the contents, so everything held in place. The order was dispatched within a reasonable time. Delivery was a bit slow, but that's the result of choosing the most economic option, surface mail, with the consequent hold ups with DHL and the French post office, not the suppliers fault.

The package arrived in good order and we were refunded for items that were unavailable. I would have preferred to hear off the company about problems with getting the items rather than read about it. Communication is everything. However we are happy with what we have

Over two weeks after my order and several attempts to contact this online shop by e-mail, I have still no reply when my order will be delivered. Covid-19 is no excuse to ignore your customer!
I contacted PayPal to get my money back.
In the future I will stick again with "Britsuperstore". With this online shop I never had any problems.

I made an order nearly 3 weeks ago and like many others my credit card was deducted immediately. I also sent an email as I required a particular item and did not want to pay postage for the other items I ordered if this item was not in stock. It took 10 days for this company to reply and I was still none the wiser whether this particular item was in stock. I sent another email and requested a reply by return but have heard nothing since. I have tried several times to contact them by phone but get an answer machine each time. I also made an order from another online shop and received my order within 10 days. This company do not communicate and there is no customer service. Beware - I thought I would give them a chance but now regret it. All I want to know is can they meet my order and when can I expect to receive it? IS THAT ASKING TOO MUCH?

I am very upset and frustrated with this company. I placed an order on 27 August. My credit card was debited a few days later. Since then I have heard nothing. I have sent three chase up messages but they have been completely ignored. I can understand delays for COVID and am quite happy to wait a few weeks, but not acknowledging my enquiries or even informing me on expected time of delay and possible delivery dates is completely unacceptable.

Ordered lots of goods to be delivered to me in Austria as i wouldnt go to uk because of the Corona, I understand things were delayed because of that too. Communications with 2 lovely ladies there by telephone were very reassuring, i was always told i could cancel the order if i wanted but i didnt there was no rush.
Finally everything except a couple of things were ordered i got a prompt refund of the items that i couldnt buy in my paypal account. I got an email from Britishonlinesupermarket and DHL monday 3rd Aug with shipment details and it arrived today Thurs 6th Aug. Everything packed brilliantly in bubble wrap, i need scissors to open them, nothing damaged. Better postal delivery than any online retailer ive used including Amazon. Could not be happier and this was a trial order with i am sure more to follow especially with excellent priced delivery. DO NOT EXPECT to get the same prices as if you went to Tesco for example, it is not much more expensive anyway. That didnt bother me and they have to make a few quid to keep this brilliant service running. A very happy bunny here.
Thanks to Kelly and Sam.

I placed an order with British Online Supermarket nearly three weeks ago. My credit card was charged instantly. Since then, I have received no updates. I have sent four follow-up emails, none of which have received a response. I have also called multiple times, but no one answers the phone. I can only assume this company is fraudulent. I am now calling my credit card company to get the funds reimbursed. Buyer beware - I would not order anything from this company.

This was my first order and, even with the present problems, virtually my entire order was fulfilled and arrived extremely well packaged and delivered professionally by DHL. Highly recommend.

06/07 EDIT:
I’m baffled, I don’t even know where to start...
They are deliberately lying. I asked them to transfer the mails they are talking about and they never did. I just wanted my money back, and they asked me to change my review first.
Since I didn’t do it, they didn’t refund me and they reported my comment.
Fortunately, I was able to confirm that my comment was legit and it was put back on.
I have opened a claim via PayPal and I hope I’ll get my money back.

INITIAL COMMENT:
Beware!
I've ordered there a month ago and I didn't receive the order confirmation. 2 days later, they took the money.
I've sent them not one, not two, but 4 mails but they all went unanswered.
I can understand that it may take long to ship my order, but there is no customer service and it's unacceptable.
It's the first time I've ordered there, so I don't know if this site is a scam or not. I've opened a claim via PayPal in order to be refunded.