Boozelele 

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Valutata 1 stelle su 5

This company is based in China, the product you will receive will be substandard and nothing like the images in the slick US looking website, any complaints will be met with dismissive emails offeri... Leggi di più

Valutata 1 stelle su 5

I received a dress that looked nothing like the picture and then when I requested a refund and then I would pay for shipping for the return they said that it was too high of cost and they would offer... Leggi di più

Valutata 1 stelle su 5

Terrible quality. Nothing like as pictured. Also definitely not 100% cotton. Really wish I had seen reviews prior to purchase. You’ll never get all of your money back, and return process is incredibly... Leggi di più

Valutata 2 stelle su 5

The dress looked nothing like the picture. Horrific experience! Tried multiple times to try to contact someone. Then I got an automated response saying that I could not return the item. Anyway after m... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento uomo

Scritti dall'azienda

We established the website to sell men’s clothing. We have our own design team, designers combine Market trends and brands to design a favorite Hawaiian shirt. We sell shirts on different channels and platforms, such as google, facebook, etc..


Informazioni di contatto

Violazione delle linee guida

Tutte le recensioni

(212)

78 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

No exchanges…

Although I like the design of the shirt I got, it is too big. When I asked about exchanging it for a smaller size, I found it would be both expensive and difficult to do. Your customer service leaves a lot to be desired.

7 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Poor quality and poor customer service

So the shirt arrived and is a very thin material that can be seen through. The design is a print not embroidered. Extra print at the first edge of the material can be seen through the hems due to the thin material. This makes the shirt unwearable. Contact with Boozelele was slow and offered up to a 50% refund and would not cover return shipping due to manufacturing error as mentioned on their website under Returns and Refunds. Poor experience, item and customer service. 1 star is generous.

12 aprile 2024
Non scritta su invito
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Risposta di Boozelele

Dear Customer,

Thank you for your feedback.

Providing high-quality products and excellent customer service has always been our goal.

We apologize for any dissatisfaction you experienced during your shopping experience. Your feedback will be shared with the relevant department for improvement, and we aim to offer a more comprehensive service in the future.

Have a great day.

Best Regards
Boozelele Customer Service

Valutata 1 stelle su 5

These shirts were some of the worst…

These shirts were some of the worst products I’ve ever received - looked nothing like the pictures. The sizing for these are also way off. I ordered a medium for both (standard North American sizing) and they came in about XXXL.

15 aprile 2024
Non scritta su invito
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Risposta di Boozelele

Dear Customer,

Thank you for your feedback.

We're sorry to hear that you were dissatisfied with your shopping experience. Providing high-quality products and excellent customer service has always been our goal.

Could you please contact us via email at service@boozelele.com to provide more details about this matter? This will help us to improve our service and assist you better.

We look forward to your reply. Thank you.

Best Regards
Boozelele Customer Service

Valutata 1 stelle su 5

Do not purchase their crappy clothing.

This company is terrible. The clothing they ship is VERY low quality. They advertise “easy returns” but this is completely false. When I asked to return my shirt, they sent me instructions for a very complicated return process in which I would be footing the bill to ship the shirt to China, then crossing my fingers that it was received. Their customer service is terrible, and they lie in their advertising. BOOOOOOOOOOOzelele.

1 marzo 2024
Non scritta su invito
Valutata 2 stelle su 5

Not impressed

On first appearance the shirts are stunning even though printed rather than embroidered but after one very careful wash they have faded and I'm now unable to remove creases when ironing. They now look tatty and are unwearable. Since then I've had a response from customer service who have offered an improved replacement which I have accepted. Hopefully they will be better. Watch this space.

9 marzo 2024
Non scritta su invito
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Risposta di Boozelele

Dear Customer,

Thank you for your feedback.

We're sorry to hear that you were dissatisfied with your shopping experience. Providing high-quality products and excellent customer service has always been our goal.

This situation is unacceptable to us. Our customer service team has already contacted you via email, and we will help handle this issue for you.

We look forward to your reply. Thank you.

Best Regards
Boozelele Customer Service

Valutata 1 stelle su 5

Absolutely awful - avoid at all costs

Absolutely awful and would never ever buy from this shower ever again. Cheap Chinese rubbish. Terrible quality, poor printing, shockingly slow service (outside the max window they quoted), poor sizing and ridiculously expensive for the rubbish you receive. Ignore all messages as well. Avoid at all costs !!!!!!!

23 maggio 2024
Non scritta su invito
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Risposta di Boozelele

Dear Customer,

Sorry that you are not satisfied with us.

Our customer service has tried to contact you multiple times via email, but the emails failed to delivery. Could you please provide an alternative email address? We would like to review your request and have just sent you a Find Reviewer request. This gives you the opportunity to send us a private message.

Please provide us with the following information in this private message:
1. First and Last name.
2. Your order number.
3. Telephone number.
4. The e-mail address linked to your boozelele Account.

As soon as we have received your information, we'll help handle your issue.

Best regards,
Boozelele Customer Service

Valutata 2 stelle su 5

Horrible quality

Horrible quality! The pics from the website doesn't match at all with the real product. Shirts are made of a weird cotton and the designs are like made with a cheap printer.
Don't buy here.

21 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Do not buy from this guys.

Quality of the fabric is very bad, I have better kitchen rags.
Printing quality is low; blurred, not good.
I ordered two shirts, they were different sizes, being both an M.
I sent an email complaining, they offered me a 30% refund, arguing the expensive return shipping to China.
Thanks God I payed through PayPal, and opened a case... the answered right away offering a 50% refund, and I could keep the items.
They have wonderful designs, and very poor execution.... buy at your own risk... or risk yourselves (as I did), but use Paypal.

1 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Absolutely abysmal quality

Absolutely abysmal quality. They look nothing like the advertised shirts and are paper thin. Stay away from this cheap rubbish. If you look at the 5 star reviews they are clearly bots and used ai to write the comments.

17 maggio 2024
Non scritta su invito
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Risposta di Boozelele

Dear Customer,

Thank you for your feedback.

We're sorry to hear that you were dissatisfied with your shopping experience. Providing high-quality products and excellent customer service has always been our goal.

Could you please contact us via email at service@boozelele.com to provide more details about this matter? This will help us to improve our service and assist you better.

We look forward to your reply. Thank you.

Best Regards
Boozelele Customer Service

Valutata 1 stelle su 5

The classic "return shipping to China" scam, sizes mismarked…

The classic "return shipping to China" scam. They actually ship out of China. I ordered a size 3XL that was way to short. All they do is argue with you stating "you should have read the size chart on our website" and it's all your fault, blah blah blah. Guess what?? I measured my garment, although it was tagged as 3XL, it actually measured as a size M!

28 aprile 2024
Non scritta su invito
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Risposta di Boozelele

Dear Customer,

Sorry that you are not satisfied with us. Now you are in a higher department and my main interest is to help you. We would like to review your request and have just sent you a Find Reviewer request. This gives you the opportunity to send us a private message.

Please provide us with the following information in this private message:
1. First and Last name.
2. Your customer number.
3. Telephone number.
4. The e-mail address linked to your boozelele Account.

As soon as we have received your information, we'll help handle your issue.

Best regards,
Boozelele Customer Service

Valutata 3 stelle su 5

While it wasn't the scam others have…

Update 5/23/2024: I am increasing the star rating of my review. The customer service team has been good, responding to my concerns, and the second shirt - when it arrived - was of higher quality than the first, and both of those should be acknowledged. My bottom line is that this company is a young company (founded in 2023) and I would guess that some of the negatives I experienced are due to a new business going through some common growing pains and supply chain issues.

**********************************

While it wasn't the scam others have experienced, I definitely wouldn't recommend!

The Pros:
I have received some of my order, which given some of the other reviews, I am counting as a win!

The Cons:
-- Very slow shipping and processing. I ordered three items on April 28th, and two of the items arrived on May 13th. The third item is still in the hands of a really sketchy processing company (FAST TRACK EXPRESS INC. ... look that company up... woof!) whose only job seems to be driving the package to the literal post office in NYC, a task that takes them - in my experience - at least 5 days.
-- Poor item descriptions. The one shirt I ordered that has arrived was listed on the website as "Cotton Linen", but the label on the shirt lists the materials as: 45% Polyester, 35% Linen, 20% Cotton. So, I guess "Cotton Linen" isn't exactly wrong, but I would have expected the shirt to be primarily cotton. I expected a very different type of fabric than what arrived.
-- Poor value. For $40 - $50 per shirt, you can get much higher quality clothing elsewhere. This shirt feels very low quality, and I would guess you could find at any big box department store at a much lower price point, without having to wait several weeks to get it.

11 maggio 2024
Non scritta su invito
Logo di Boozelele

Risposta di Boozelele

Dear Customer,

Thank you for taking the time to provide us with feedback.

Providing high-quality products and excellent customer service has always been our goal.

We apologize for any dissatisfaction you experienced during your shopping experience. Your feedback will be shared with the relevant department for improvement, and we aim to offer a more comprehensive service in the future.

Have a great day.

Best Regards
Boozelele Customer Service

Valutata 1 stelle su 5

STAY AWAY this company is a scam

So this company is not a scam? They took my money, sent no confirmation email, won't reply to my emails, and won't reply to paypal.
Sounds like a scam to me.
UPDATE:
here are the facts:
I placed my order using PayPal (thankfully)
I never received any type of email confirmation (order number etc.)
The company did not reply to my emails
I filed a claim with PayPal.
This company contacted me and said if I retracted the claim from PayPal, they would refund my money.
How about you give me my refund before I retract ANYTHING. This is extortion.
Once I get my refund. I'll consider this as a lesson learned and I will never purchase from any online scam site again.

29 aprile 2024
Non scritta su invito
Logo di Boozelele

Risposta di Boozelele

Dear Customer,

Sorry that you are not satisfied with us. Now you are in a higher department and my main interest is to help you. We would like to review your request and have just sent you a Find Reviewer request. This gives you the opportunity to send us a private message.

Please provide us with the following information in this private message:
1. First and Last name.
2. Your customer number.
3. Telephone number.
4. The e-mail address linked to your boozelele Account.

As soon as we have received your information, we'll help handle your issue.

Best regards,
Boozelele Customer Service

Valutata 1 stelle su 5

I ordered two shirts on March 7 for a…

I ordered two shirts on March 7 for a trip. The shirts did not arrive until a month later. They did not look at all of the same quality as the image on the website. The buttons were not the same color, the stitching was visible. One of the shirts even had a hole it in it.

It took nearly a month for them to agree to refunding any part of this order. When I demanded a full refund (the items do not look like what was on the website), they required me to send the shirt back to china on my own dime. Tempted to report to credit card.

Also, the shirts are not linen at all.

22 aprile 2024
Non scritta su invito
Logo di Boozelele

Risposta di Boozelele

Dear Customer,

Sorry that you are not satisfied with us. Now you are in a higher department and my main interest is to help you. We would like to review your request and have just sent you a Find Reviewer request. This gives you the opportunity to send us a private message.

Please provide us with the following information in this private message:
1. First and Last name.
2. Your customer number.
3. Telephone number.
4. The e-mail address linked to your boozelele Account.

As soon as we have received your information, we'll help handle your issue.

Best regards,
Boozelele Customer Service

Valutata 3 stelle su 5

Quality not great.

The quality of the shirts are pretty poor for the price. Very thin, stiff material. Seethrough if held up to light. Would imagine they will not last long. Prints starting to fade after 1st wash.
Would be suitable for fancy dress rather than prolonged wear.

22 aprile 2024
Non scritta su invito
Logo di Boozelele

Risposta di Boozelele

Dear Customer,

Thank you for your feedback.

We're sorry to hear that you were dissatisfied with your shopping experience. Providing high-quality products and excellent customer service has always been our goal.

Could you please contact us via email at service@boozelele.com to provide more details about this matter? This will help us to improve our service and assist you better.

We look forward to your reply. Thank you.

Best Regards
Boozelele Customer Service

Valutata 1 stelle su 5

Printing quality is terrible

The shirts arrived and the quality of the cotton isn't terrible but the printing is awful. The designs are not symmetrical at all and makes the whole thing look wonky. Unwearable

23 aprile 2024
Non scritta su invito
Logo di Boozelele

Risposta di Boozelele

Dear Customer,

Thank you for your feedback.

We're sorry to hear that you were dissatisfied with your shopping experience. Providing high-quality products and excellent customer service has always been our goal.

Could you please contact us via email at service@boozelele.com to provide more details about this matter? This will help us to improve our service and assist you better.

We look forward to your reply. Thank you.

Best Regards
Boozelele Customer Service

Valutata 1 stelle su 5

After receiving the product

After receiving the product, I wasn’t happy with the quality of it and asked for a return. I didn’t like the printed look or the material of the shirt, simple enough. They offered me 10% refund or 20% or my next order, that’s it. So if you order, their return policy is not very customer-friendly.

29 marzo 2024
Non scritta su invito
Valutata 2 stelle su 5

Very slow to ship

The order was sent out in three different packages, which seems like a waste of resources. The tracking web site through the company is marked as "unsafe" by both my browser and my operating system. The tracking information through USPS indicates that the packages have been sitting at the distribution center for several days. I hope the shirts turn out to be worth the wait!

22 marzo 2024
Non scritta su invito
Logo di Boozelele

Risposta di Boozelele

Thanks for your patience and waiting. Sometimes, we'll ship out your items separately to avoid shipping delay. If you have any questions, please feel free to contact us at service@boozelele.com.

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