Terrible communication
I have never had such poor service and this is the reason I stay away from dealers.
My GMC truck broke down on the way to the keys. It was a Friday afternoon on Easter weekend so I was expecting to sit for a while. I called Bromnin and Jason the service advisor said to bring it in and they could check it Saturday, but probably couldn't work on it until Tuesday. I took it in on Saturday morning and they actually got right on it saying it should be done by closing. I called before closing and they said they needed parts, so it would be Monday. Right ater the call I got a text that it was complete. Obviously it wasnt so I called Monday and the cashier said it was done. Went in and of course it wasn't. OK, I'm cool with that. But that's where it went downhill. Monday afternoon comes, no call. Left a message for the service writer, no call back. Tuesday morning I go in, not ready yet- doing a regen and he'll call. No call back. Tuesday afternoon, no call back. Went in and the service manager, John, actually said they shouldnt have started work on Saturday because he needed all his teks on oil changes!
Wednesday morning, I go in again- Not ready, He'll call. Guess what, no call back. Finally got a message Wednesday that they needed another part. Since I couldnt get a call back, I went in every morning and every evening. No info. No call backs. Saturday comes and they need another part.
If you get the drift by now, the service department tek works on it but no one else knows whats going on, because the truck is still marked as done. The service advisor will not return calls. So were stuck paying daily rates on place to stay and rental car. I could have just paid weekly rate if I had only had a little more info.
All we really needed was information. I'm very appreciative that they started right on it, and I can't blame the teks. I understand how not everything shows up on the initial eval and more stuff needs to be done. But seriously! Make a damn phone call! I wouldn't be writing this review now if I just got some call backs with the info I needed. But I had to go in every day, morning and evening just to be told it wasnt ready.
This review would have been 4 or 5 stars if the service writer would have just done what he said he would and call back!
But at least it's finally fixed. Never again.