BOC Gases Recensioni 552

Always a great experience

We are a department working under contract with BOC and unfortunately our experience is often frustrating and inefficient.

Despite having clear account structures and purchase order processes in place, BOC repeatedly allocates orders to the wrong accounts, even when documentation that is provided is explicit.

This adds a significant adminstrative burden on our part, requiring us to spend time identifying errors, chasing corrections and ensuring costs (including ongoing rentals costs) are not being invoiced to the wrong accounts.

These are not isolated incidents and are occuring ever more frequently recently.

Customer support compounds these issues, live chat wait times are often long and the range of issues the agents can help with is very narrow.

Communication is also poor, for example a recent delivery fee increase was implemented without direct notification to account holders. We only found out about this through informal word of mouth with a colleague from a different department. The mis-aligned invoices created from this otherwise could have led to multiple accounts being put on stop, requiring a massive amount of work on our part to sort it.

BOC needs to review it's internal processes. In particular, it needs to look at improving staff training on account and purchase order handling. The level of service falls well below what is acceptable for a large contracted supplier.

We cancelled our agreement with BOC 2 years ago. We retuned the bottle to their stockist. We informed them by email. 2 years later they are still taking hundreds of pounds from our bank account and there is no number to ring them on and they do not respond to emails. It should not be allowed. Too big to care!

Absolute dire service.

My mum passed away almost 3 weeks ago. Need them to collect an oxygen concentrator and a small part used oxygen cylinder....3 times they've said they will collect it...3 times they haven't turned up.
How difficult is it...drive the van to the property, knock on the door, collect gear, get back in van, drive off.

When they initially delivered it, the chap spoke to us like dirt, because we might be a few minutes late, as we had to come out of work.

Worst company I've ever had to deal with. Going to get in touch with my local council on Monday, see if they can help me.

BOC.... Bloody Omits Collection.

A special thank you to a certain employee at brimsdown BOC Gases store. I had an issue needed advice and equipment this guy was above helpful and brutally honest. Sold me exactly what I needed to complete the task I had been struggling with at a fantastic price. 5* to that particular depot for having what I needed in stock when I needed it and 5* to the guy that had a mountain of knowledge that solved my issue
Big thank you

Excellent service all round.

Always on time , efficient friendly service

three weeks wait for a cylinder of nitrogen

Rubbish website - overly complex - took me 7 times to get into my account!

NO COMPLAINTS PROCEDURE, NO FOLLOW UP.
I HAVE LOGGED AN ISSUE OF NOT RECEIVE GAS, AND THEY ARE IGNORING MY MESSAGES AND REMINDING ME OF AN INVOICE THAT IS DUE. NO ONE SHOULD PAY FOR AN ITEM THEY DID NOT RECEIVE, WHY WOULD YOU!
FORGED DELIVERY NOTE, NO COMMUNICATION, NO RESOLUTIONS OFFERED.
WE SIMPLY DID NOT GET THE ITEM WE ORDERED, BUT BOC ARE NOT INTERESTED.. JUST PAY THE BILL AND SHUT UP.
SMALL BUSINESSES SHOULD NOT BE TAKEN ADVANTAGE OF, I WAS PERSONALLY PRESENT AND AM 24/7 - SIGNATURE WAS NOT MINE. NO ONE ELSE WOULD HAVE SIGNED FOR A DELIVERY. FORGED SIGNATURE IS NOT ACCEPTABLE

THERE ARE BETTER CHEAPER OPTIONS OUT THERE WITH BETTER CUSTOMER SERVICE. DO NOT USE

Disgraceful company. They charge you for services that you don`t need, threatening you with court if you query what they are doing. They also dishonest about charges. I recommend that anyone avoids them at all cost.

Still can’t understand how you got too the price

Helpful friendly staff willing to investigate ways to meet our requirements. Delivery on time.

Excellent service - cannot fault boc !

Account number 3534534

Got a welding bottle Jan 2022. account cost £233.07 returned it when empty and didn't take a refill as my project was finished.
Then at the end of last year I noticed that BOC was still taking money off me, £149.34 Jan 23. £150.96 Jan 24. £160.80 Jan 25. so I cancelled my direct debit. now they are hounding me for £207.52 late payment, late payment for what? Can't reply to the emails, no contact number on the invoice or website, and nobody has phoned me to explain the issue. Try to login to see if I have an account but no account can be found!!

poor service from BOC. Times are hard for small businesses, when we get charged for gas bottles for a full month when we only have them for 2 weeks doesnt help. Understand their billing is done monthly, but to be charged cylinder rental for days we dont have them is wrong. Would you be expected to pay for a months car rental if you only had the car for two weeks? BOC have lost our business.

This was not a late delivery. This was a complete operational breakdown.

We ordered critical welding gas online for our robotic welding cells. Without shielding gas, production cannot run. This was a confirmed delivery and our entire manufacturing schedule was structured around it.

The delivery never arrived.

No phone call.
No warning.
No update.

We had six members of staff on site ready to run production — and they stood idle all day because the gas did not arrive.

At 4pm, after losing an entire production day, we contacted BOC ourselves. Only then were we told the driver had loaded the wrong gas.

So BOC knew the wrong product was on the vehicle — yet no one thought it necessary to inform a customer whose operation depends on that supply.

This resulted in:

• Six staff paid for a non-productive day
• Robotic welding cells offline
• Missed output
• Disruption to customer delivery schedules
• Direct and measurable financial loss

Mistakes happen. Failing to communicate them does not.

For a company supplying critical industrial gases to manufacturers, this level of operational negligence and indifference is staggering.

We now expect a formal explanation, acknowledgment of the financial impact, and meaningful compensation for the loss caused.

Manufacturing runs on reliability. On this occasion, BOC failed completely.

Unacceptable.

This review is only for the accounts dept in Woking.
I have an issue with an BOC outlet in Rochester, who wrongly claimed that the issue had to be taken up with "customer services", a journey which in all honesty could be made much more user friendly, however I went for the option for accounts, to which I was answered by Zac, although not the customer services, he helped solve a major part of my issue through listening, manners and a highly professional attitude at all times, going above and beyond where most would have given up and moved me on as quick as possible.
I believe outstanding behaviour deserves being noted.
Thank you Zac for helping my day go so much easier.

Tried to make an order for argon for my small diy mig welder. Website is an absolute shambles. Tried to charge me £170 odd for a small bottle. Get a grip for gods sake. Will stick with my pub CO2 bottle if this is the best you can do. Get you IT department to deal with this if you want to be taken seriously. Lots of small time hobbyists who need argon but your website is rubbish. No one can work it out.!!