Visited Blacks with my 80-year-old mother on Wednesday and was very impressed with the excellent service and help by the staff member Tom who even helped us work out how to pay for our parking online... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Kelly was truly amazing. Having tried on just about every pair of size 11 and 12 trail shoe options taking best part of an hour whilst dealing with several other customers at the same time. Came up wi... Leggi di più
L'azienda ha risposto
Went into today to have a look at some shoes ended up with a fleece instead but was treated to very friendly staff and wonderful customer experience as a whole 10/10 will be going back
L'azienda ha risposto
Half price on waterproofing kit was offered in combination with wa waterproof Berghaus jacket. Later when receiving the receipt bu emai i noticed that i payed the full price. Bad Bad Bad
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento e attrezzature outdoor
- Negozio di abbigliamento activewear
- Negozio di borse e valigie
- Negozio di articoli per il campeggio
- Negozio di articoli per la corsa
- Negozio di scarpe
Informazioni su Blacks - Yeovil
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informazioni di contatto
22 Middle Street, BA20 1LY, Yeovil, Regno Unito
- 01935 314156
5,0
Eccellente
750 recensioni
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Le persone hanno visualizzato anche
Visited Blacks with my 80-year-old…
Visited Blacks with my 80-year-old mother on Wednesday and was very impressed with the excellent service and help by the staff member Tom who even helped us work out how to pay for our parking online.
10 giugno 2026
Non scritta su invito
Risposta di Blacks - Yeovil
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Blacks Customer Care Team
Hugely helpful staff
Hugely helpful staff. Very informed and no hard sell.
6 giugno 2026
Non scritta su invito
Risposta di Blacks - Yeovil
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Great service as always
Great service as always. Staff always willing to help with advice. To marks to the manager Ben, and his team.
27 maggio 2026
Non scritta su invito
Risposta di Blacks - Yeovil
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Amazing shoping experience ben and tom…
Amazing shoping experience ben and tom were lovely and helpful i will definitely be recommending blacks yeovil to all my friends and family
27 maggio 2026
Non scritta su invito
Risposta di Blacks - Yeovil
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Picked up order in store
Picked up order in store. Staff always friendly at Yeovil store.
20 maggio 2026
Risposta di Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
If I was going to make a training video…
If I was going to make a training video about superb customer service I would film the interaction I had today at Blacks in Yeovil. Hannah approached me and asked if I needed any help. Her manner was gracious and friendly. We went upstairs to look for the specific item. It was not on a stand so Hannah checked the stockroom and because nothing there either, asked the store manager. Hannah said they were in her usual store in Plymouth so I knew they still existed at Blacks. I shall order online. Notably, my previous visit to Blacks Yeovil was the opposite. Neither assisant asked me if I needed anything. I can raise a question myself however in my view, the point of cutomer service is that it's a company responsibility. I decided then to avoid Blacks and returned today because the zips on the waist bag I want to replace are fading and I happened to be in the area. Hannah is exemplary. I have delivered a lot of customer service training and Hannah demonstrated best practice at every level. Top marks, thank you.
21 maggio 2026
Non scritta su invito
Risposta di Blacks - Yeovil
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Blacks Customer Care Team
Went into today to have a look at some…
Went into today to have a look at some shoes ended up with a fleece instead but was treated to very friendly staff and wonderful customer experience as a whole
10/10 will be going back
16 maggio 2026
Non scritta su invito
Risposta di Blacks - Yeovil
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Always helpful and willing to give…
Always helpful and willing to give advice for kit and clothing (not always recommending the most expensive)
I choose these guys over Amazon every time
4 maggio 2026
Non scritta su invito
Risposta di Blacks - Yeovil
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Risposta di Blacks - Yeovil
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
I can’t fault the staff In here I…
I can’t fault the staff In here I popped in on Friday to speak to them about buying 20 camping chairs and the process was so simple and Ben was amazing what a chap! I come back today(Saturday) to buy the 20 chairs The lovely dweeby lad(Will) helped me load all the chairs! Honestly was an amazing interaction any camping needs I will be coming to this shop time and time again👌
28 marzo 2026
Non scritta su invito
Risposta di Blacks - Yeovil
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Risposta di Blacks - Yeovil
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Great service
Great service from Ben in Blacks Yeovil. Very polite and friendly. His knowledge of products is excellent.
27 febbraio 2026
Non scritta su invito
Risposta di Blacks - Yeovil
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Very good product
10 febbraio 2026
Risposta di Blacks - Yeovil
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Risposta di Blacks - Yeovil
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Hiking boots
Needed a pair of hiking boots. They were very polite and helpful. Hopefully I’ve got the perfect pair for my holidays. Thanks guys.
15 febbraio 2026
Non scritta su invito
Risposta di Blacks - Yeovil
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
I have confidence shopping with Blacks
I`ve bought from Blacks a few times now & always check them out first for what I want. The staff in their shops are helpful & friendly. Online is easy ordering & returns no problem. I find them a trustworthy genuine company. I have confidence shopping with Blacks.
23 gennaio 2026
Risposta di Blacks - Yeovil
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Great Pair of Walking Shoes
Great to be able to actually go to a shop and try on walking shoes rather than order online. I was given good advice and came away feeling I had chosen a really good pair of shoes that was best suited to my needs.
7 gennaio 2026
Non scritta su invito
Risposta di Blacks - Yeovil
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Excellent service from Ruben
Excellent service from Ruben, listened to my concerns, recommended great product, all this whilst sat with my dog keeping her calm. Thank you, great service. Boots I bought are also great, no issues.
25 ottobre 2025
Non scritta su invito
Risposta di Blacks - Yeovil
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Great service
I can see why other reviews are 5 star. Great service today from the Louise and Rigden team. Thanks for helping such an awkward customer, namely me. I failed to find a coat in Clarks Village, but Yeovil Blacks came up trumps.
17 ottobre 2025
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Risposta di Blacks - Yeovil
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Hazel and Lou did a great job
14 ottobre 2025
Non scritta su invito
Risposta di Blacks - Yeovil
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
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