Blacks - Salisbury Recensioni 

479
•
TrustScore 4.5 su 5

4,7

17 New Canal, SP1 2AA Salisbury, GB

•

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great service. I needed a new pair of walking boots in a rush- I gave James 3 or 4 key criteria and he quickly gave me several options and helped me select the right choice. He also gave a range of af... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had fantastic customer service today. We are looking into DofE resources for our students for this year’s bronze and silver award expeditions. The staff were knowledgeable and able to provide grea... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Needed replacement boots but it’s often difficult to find shoes that fit. Blacks in Salisbury always has excellent customer service and yet again came up trumps. Really sad to hear the store is set t... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Salisbury Branch. The attitude of one member of staff was absolutely appalling, I have never had a member of staff of any store be so rude in their approach to a customer (me). I wasn't going to com... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. anche in
  3. Negozio di abbigliamento activewear
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di borse e valigie
  7. Negozio di scarpe

Informazioni su Blacks - Salisbury

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

479 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(479)

3893 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Good customer service buying walking boots

I wanted to buy a pair of walking boots. The staff member was helpful and knowledgeable. I told them where I would be walking and hiking, and my experience with other walking boots and shoes. The staff member listened, and suggested a pair that would be suitable. I was also reminded of the 15% discount for those with membership of certain organisations - I had a relevant membership card with me, so was able to use that to get the discount. Overall, excellent customer service from Salisbury branch.

24 agosto 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great range and good value

Great range and good value. Hayden in particular from the Salisbury store was patient and helped me make the best choice of footwear.

21 agosto 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service

I was served by Katie who was very helpful.

16 agosto 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Duncan was knowledgeable and very…

Duncan was knowledgeable and very helpful - thanks Duncan!

9 agosto 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Friendly helpful staff

Ruby was really helpful today when I went in to get walking shoes. Good advice about what size to get.

8 agosto 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

Rich store manager in Salisbury- Rucksack

Rich store manager in Salisbury, was super at helping us find an appropriate rucksack, his knowledge was second to none, and his enthusiasm and experience was unmatched.
We thoroughly appreciated his time and expertise especially as the shop was meant to close, but he kept it open just for us.
Thank you Rich, for your amazing service.

3 agosto 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service by the store manager…

Excellent service by the store manager today, Rich went above and beyond to help us

28 luglio 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Blacks Salisbury are a great shop

Went in close to closing time as my rucksack was literally falling to pieces. The staff were very helpful, especially Rich, who took time to listen to my needs, and talk me through a couple of options. I bought the larger of the rucksacks we discussed, and having used it for a couple of days, I’m very happy with my purchase. I will be back when I need something else.

22 luglio 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Wouldn’t want to go anywhere else asked for Rich

What can I say, the other half had got me boots which I needed for work but unfortunately they where just a tad bit big for me, when I rang I spoke to a gentleman called Rich who was acting store manager, I explained the situation and he was more then happy to help and asked for me to come in the next day which I did he helped me pick the right size and a better pair of boots to help with my job.

Fantastic service from start to finish In my eyes and very knowledgeable as well, acting store manager! I believe head office should make it official thank you Rich

22 luglio 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Friendly service

Friendly service, great advice as usual from this store.

23 luglio 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Went into Blacks salisbury today to…

Went into Blacks salisbury today to purchase a camping bed and was assisted by Ruby, who helped me find a great cheap aid bed.

17 luglio 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Blacks Customer Care Team

Valutata 5 stelle su 5

I had a problem with my boot's…

I had a problem with my boot's exchanged with no problems. Staff friendly taking time to find another comfortable boot for walking with my dogs.

27 giugno 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great customer service!

I went in to return an item and Rich was very understanding and helped me return my defective coat. Customer service was so good I decided to buy a new coat with him immediately

8 luglio 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

very nice and helpful

very nice and helpful, assisted with putting an order by for us in order to travel to them. Couldn't fault the service

5 luglio 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Katie was super helpful!

Katie was super helpful and let me know about Blacks' discount for National Trust members when I recently bought a pair of walking boots. Blacks Salisbury has a great range of stock and friendly staff. Recommended!

28 giugno 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valutata 5 stelle su 5

I saw an assistant by the name of’Rich’…

I saw an assistant by the name of’Rich’ who ably guided me through a range of trainers that might be suitable for my particular uses. His POS knowledge was excellent and I liked his professional approach.

6 giugno 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Very helpful

Katie was very helpful but nor overbearing at all. She told me about the National Trust discount. I was in two minds about my purchase but learning about this made me choose to buy the boots.

28 giugno 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very helpful and patient customer…

Very helpful and patient customer service.

27 giugno 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service

Excellent service very friendly and very knowledgable about the products and care of them. I bought new walking boots amd sandles. Served by James Katie and Rich. I highly recomend this shop with the great savings too!!😁

25 giugno 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Nothing was too much bother at Black. Just brought a new pair of walking…

Just brought a new pair of walking boots at Blacks in Salisbury for both my wife and myself, and had fantastic service from Sean. Very helpful, nothing was too much bother. Thanks a lot Sean.

15 giugno 2024
Non scritta su invito
Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più