Blacks - Salisbury Recensioni 

479
•
TrustScore 4.5 su 5

4,7

17 New Canal, SP1 2AA Salisbury, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great service. I needed a new pair of walking boots in a rush- I gave James 3 or 4 key criteria and he quickly gave me several options and helped me select the right choice. He also gave a range of af... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had fantastic customer service today. We are looking into DofE resources for our students for this year’s bronze and silver award expeditions. The staff were knowledgeable and able to provide grea... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Needed replacement boots but it’s often difficult to find shoes that fit. Blacks in Salisbury always has excellent customer service and yet again came up trumps. Really sad to hear the store is set t... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Salisbury Branch. The attitude of one member of staff was absolutely appalling, I have never had a member of staff of any store be so rude in their approach to a customer (me). I wasn't going to com... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. anche in
  3. Negozio di abbigliamento activewear
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di borse e valigie
  7. Negozio di scarpe

Informazioni su Blacks - Salisbury

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

479 recensioni

5 stelle
4 stelle
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2 stelle
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4,7

Tutte le recensioni

(479)

3960 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service

Great service. I needed a new pair of walking boots in a rush- I gave James 3 or 4 key criteria and he quickly gave me several options and helped me select the right choice. He also gave a range of aftercare advice to help the boots last. Brilliant all round & a shame the store is slated for closure as they will be missed.

28 settembre 2026
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Risposta di Blacks - Salisbury

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent

Today we went to Blacks of Salisbury . The customer service we received from Kate was excellent, We will be going back.

25 settembre 2026
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Risposta di Blacks - Salisbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Bought a rain jacket for an extremely…

Bought a rain jacket for an extremely good price.
Kate was very helpful and James did me a good discount.
Was really pleased with my purchase it’s such a shame the store will be closing down.

7 settembre 2026
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Risposta di Blacks - Salisbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Really helpful and knowledgeable staff

Really helpful and knowledgeable staff, went in for some camping bits and saw they the closing down signs. Ended up replacing some of my old bits and couldn’t be happier. Craig was really helpful and listened to what I needed and helped me find the best items for the job. Sad to see it go.

18 settembre 2026
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Risposta di Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Fantastic customer service

I had fantastic customer service today.
We are looking into DofE resources for our students for this year’s bronze and silver award expeditions. The staff were knowledgeable and able to provide great advice on everything from tents, all weather gear, cooking stoves and hiking equipment. Thank you for all your support.

16 settembre 2026
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Risposta di Blacks - Salisbury

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Helpful knowledgeable staff

Needed replacement boots but it’s often difficult to find shoes that fit. Blacks in Salisbury always has excellent customer service and yet again came up trumps. Really sad to hear the store is set to close early next year as it provides a service that is not available online.

16 settembre 2026
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Risposta di Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Always had great service in this store

Always had great service in this store.
The staff are friendly and knowledgeable.
I always end up spending money when I shop in this branch.
Thank you all

16 settembre 2026
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Risposta di Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent all round service

Everytime I have been into Blacks I have found the staff to be very helpful. I have bought mostly clothes but also hiking boots and camping gear. The items they sell are very good quality and at a good price. I could not find the tent I bought any cheaper elsewhere.
Excellent service all round.

5 settembre 2026
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Risposta di Blacks - Salisbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

A great team

The staff had great knowledge on their products and were helpful in gauging what I might have needed for my trip. Great store and team!

10 agosto 2026
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Risposta di Blacks - Salisbury

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Nice staff and shop

15 settembre 2026
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Risposta di Blacks - Salisbury

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great staff

Great staff, such a shame they are closing

12 settembre 2026
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Risposta di Blacks - Salisbury

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very helpful and very friendly staff

Very helpful and very friendly staff, sorry this store is closing and such a shame.

8 settembre 2026
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Risposta di Blacks - Salisbury

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Stiamo esaminando questa recensione secondo i processi di segnalazione di Trustpilot.

Valutata 1 stelle su 5

Salisbury Branch.

Salisbury Branch.
The attitude of one member of staff was absolutely appalling, I have never had a member of staff of any store be so rude in their approach to a customer (me). I wasn't going to complain but I was seething. The store didn't have a manager so I had a word with the deputy manager who said he'd speak to the person concerned, I'm sure it won't make any difference but I don't care as I won't be shopping there again. The store is closing down in February which is not surprising.

2 settembre 2026
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Risposta di Blacks - Salisbury

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great staff despite a lot of personal pressure.

I was really saddened to see "Closing Down Sale" in the windows of the Salisbury branch. Blacks has been the place to go got sensible outdoor kit. I was really impressed by the two members of staff who dealt with a number of customers queries - understanding and professional despite the impending loss of their jobs. I hope that Blacks parent company will be able to reorganise and consolidate in this area and would be sensible enough to employ the current staff simply for their knowledge and expertise.(And 'no' I don't know them)

1 settembre 2026
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Risposta di Blacks - Salisbury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Buying walking boots

My wife and I walked in to buy some walking shoes for my wife. The size she wanted was not in stock but we were told a new delivery was arriving later in the week that might if we were lucky have the right size (no guarantee implied). When we returned after the delivery had been processed, we found that the size my wife wanted was not part of that shipment. That did not put us off as I ended up buying a pair of walking boots for my self.

18 agosto 2026
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Risposta di Blacks - Salisbury

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Kate helped me find my new hiking boots…

Kate helped me find my new hiking boots in the Salisbury store. She was really attentive, asked me about what kind of trip I was going on & did it all with a smile. The boots are in Denmark now Kate, so thank you! (Only found out we had the same name at check out, a lovely coincidence!)

31 luglio 2026
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Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great advice and friendly assistance…

Great advice and friendly assistance from all three staff especially Kate

10 agosto 2026
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Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 4 stelle su 5

Very welcoming and helpful staff

Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name.

Both an asset to this store/company.

31 luglio 2026
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Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

A well stocked store with a good range

A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!

27 luglio 2026
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Logo di Blacks - Salisbury

Risposta di Blacks - Salisbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

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