Blacks - Newport Recensioni 

242
TrustScore 5 su 5

4,8

28 High Street, PO30 1SS Newport, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Prompt delivery of my walking boots. I was kept informed of delivery date. I did have to return an item to store, very helpful staff

L'azienda ha risposto

Valutata 4 stelle su 5

I went in to buy a jacket with various requirements in mind. The woman I first spoke to showed me a £160 Gore-Tex jacket. I asked if fluorocarbons were still acceptable. She rolled her eyes. She show... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The shop was fairly well stocked and well presented but the help from Lou made all the difference. She approached with a friendly and easy manner and engaged in a helpful, but non-pushy, conversation.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Firstly, I don't normally leave reviews etc on Trustpilot, but after visiting Blacks in Newport hight street I felt I had too. The level of service I received from Annie & Michelle was nothing more... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Newport

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

242 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(242)

3504 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent help

Excellent help in helping me get the right walking boots. Very patient and informative. I’m delighted with my purchase.

4 ottobre 2022
Non scritta su invito
Logo di Blacks - Newport

Risposta di Blacks - Newport

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Valutata 4 stelle su 5

I was disappointed to find no Salomon…

I was disappointed to find no Salomon trainers for sale (after 2 visits) at Blacks Newport IOW. However the salesman was very helpful and suggested I order some on-line and assured me I could return them to the shop if they were not suitable. However the trainers arrived and are great!

3 ottobre 2022
Logo di Blacks - Newport

Risposta di Blacks - Newport

Hello Doreen,

Thank you for taking the time to leave us a review.

I am delighted to hear that you're happy with your purchase and I'd like to thank you for shopping with Blacks.

Kind regards,
Phil
Blacks Online Review Team

Valutata 5 stelle su 5

Blacks, IOW.

Welcomed by Sue as we came into the store. Sue helped us with our purchases today and served us at the till. Always a friendly store to shop in. Thankyou Sue.

1 ottobre 2022
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Logo di Blacks - Newport

Risposta di Blacks - Newport

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valutata 5 stelle su 5

Absolutely lovely people

Absolutely lovely people - we had to return an item that we'd had delivered with a part missing, the staff in the shop were lovely, they took the 1 back and ordered another item for us = collected and this time was exactly as it should have been.

12 settembre 2022
Logo di Blacks - Newport

Risposta di Blacks - Newport

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great Advise

I was looking for a decent pair of waterproof walking boots asked staff for advice was served by Fay who was more than happy to help and advised me on the various materials and waterproof levels of each material. I also have plantar fasciitis fay recommended the use of a specific insole to help with my condition and so far I have been very happy and comfortable with my new boots.

23 settembre 2022
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Logo di Blacks - Newport

Risposta di Blacks - Newport

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great kit experience

The assistant manager Mathew was fantastic in his product knowledge, brilliant customer service and sharp in response to our needs and enquiries.
His experience ensured us to get the footwear we we're looking for.
Definitely will return for more shopping experiences in the future.
A truly skilled employee.

9 settembre 2022
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Risposta di Blacks - Newport

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service

Excellent service. I was pleased to get exactly the shoes I was looking for from a knowledgeable and helpful assistant.

8 settembre 2022
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Logo di Blacks - Newport

Risposta di Blacks - Newport

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

What a Star thank you Sue

My fiance and I came to Black's in Newport to get a waterproof jacket we were welcomed by Sue she had a good product knowledge, was very approachable and friendly. We had such great service we bought 2 jackets and even a towel at half price... such a bargain.

6 settembre 2022
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Risposta di Blacks - Newport

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Sue was really helpful

Sue was really helpful. Very good with my granddaughter

6 settembre 2022
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Risposta di Blacks - Newport

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

Had great service from Sue today

Had great service from Sue today. Unfortunately didn't have in stock what I needed but the advice was great. Customer service was second to none

2 settembre 2022
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Risposta di Blacks - Newport

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great advice

Great help from the team in Newport Isle of wight. I needed good advice and got it. I'm about to do the Camino in Spain and they have helped my journey. Thank you Sue and the guy upstairs!

2 settembre 2022
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Logo di Blacks - Newport

Risposta di Blacks - Newport

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Thank you to Michelle & The Team

Thank you so much to Michelle and all the team for the great customer service from ordering our tent with you through to delivery. I will now always go into Blacks for camping equipment rather than shopping in other places or online. There was a problem with the distribution centre delaying delivery but fortunately Michelle knows the importance of excellent customer service and ensured great communication throughout and done whatever she could to speed up delivery. It certainly helped, Thank you!!! :) we cant wait to go camping.

31 agosto 2022
Non scritta su invito
Logo di Blacks - Newport

Risposta di Blacks - Newport

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Amazing knowledge and friendliness

Came in on this sunday looking for a new tent and had intended to look around all the camping shops in newport but a very helpful male staff member with long hair helped me in choose a new one that would be the right size for me and my 2 kids. We will defiantly come back to blacks again thankyou

31 agosto 2022
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Risposta di Blacks - Newport

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

Shopping in Blacks

Very helpful and polite staff, bought a couple of tshirts which are of nice quility.
Nice happy atmosphere and easy to find items in the shop.

2 agosto 2022
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Logo di Blacks - Newport

Risposta di Blacks - Newport

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Anni and Steve Isle of Wight

We've recently had a van conversion into a campervan and have bought several items for the van in Blacks. The staff have always been very helpful and cheerful 😊. We were served by Michelle the other day and she was as happy and helpful as ever 😀 I would recommend Blacks very highly 😀.

1 agosto 2022
Non scritta su invito
Logo di Blacks - Newport

Risposta di Blacks - Newport

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Matt and Michelle were both really…

Matt and Michelle were both really useful, explained stuff well and helped with our camping essentials

30 luglio 2022
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Logo di Blacks - Newport

Risposta di Blacks - Newport

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

Friendly and helpful service from both…

Friendly and helpful service from both staff members, especially Charlie, who got me several pairs of boots to try on with a smiling face, and gave me good advice too.

22 luglio 2022
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Logo di Blacks - Newport

Risposta di Blacks - Newport

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Charlie was really really helpful and…

Charlie was really really helpful and sweet he helped me choose what I needed and directed me to the spend and get deal - just so nice to have friendly service

22 luglio 2022
Non scritta su invito
Logo di Blacks - Newport

Risposta di Blacks - Newport

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

The team were really helpful

The team were really helpful. We turned up with a voucher which didn't go through the till and the team spent over half an hour sorting it out so we could make our purchases.

13 luglio 2022
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Logo di Blacks - Newport

Risposta di Blacks - Newport

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 4 stelle su 5

Small changing room

Hubs popped into Blacks to pick up a pair of lightweight trousers in the sale. Service and everything was fine, small changing room and we had to wait a while before we could get in. Otherwise ok

9 luglio 2022
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Logo di Blacks - Newport

Risposta di Blacks - Newport

Hi ,

Thank you for taking the time to leave your positive review.

I'm happy to hear that you have had a great experience with our store and the service that you have been provided.

We look forward to you shopping with us again soon.

Have a nice day!
Molly
Blacks Online Review Team

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