Visited black todays to buy rucksacks for my children for our approaching holiday to India. I was greatly assisted by Ethan at the hull store who was incredibly patient and knowledgable. He was friend... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Following a horrific experience a few months ago at the same store, my faith was restored when Charlotte helped me select the right jacket at the right price. No pushy sales tactics, just great custo... Leggi di più
L'azienda ha risposto
The staff member who served me was good. She deserves five stars for helpfulness. The only reason I have given four stars is because the stock at the branch is limited by size. Catherine, who served... Leggi di più
L'azienda ha risposto
We went to the Blacks, Hull store to buy walking boots. Jess and Stuart gave great customer service. They were friendly and approachable. They advised on size and had excellent product knowledge resul... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento e attrezzature outdoor
- Negozio di abbigliamento activewear
- Negozio di borse e valigie
- Negozio di articoli per il campeggio
- Negozio di articoli per la corsa
- Negozio di scarpe
Informazioni su Blacks - Hull
Scritti dall'azienda
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Informazioni di contatto
Jameson Street, HU1 3JX, Hull, Regno Unito
- 01482 427387
4,9
Eccellente
305 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Customer service was brilliant.
15 maggio 2023
Non scritta su invito
Risposta di Blacks - Hull
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Very helpful staff in the Hull store
13 maggio 2023
Non scritta su invito
Risposta di Blacks - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Really helpful member of staff
Really helpful member of staff got out every available shoe for me to try. Great customer service. Would definitely recommend.
11 maggio 2023
Non scritta su invito
Risposta di Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Excellent customer service from Jess
Excellent customer service from Jess, she has great product knowledge and very friendly, highly recommend this store
6 maggio 2023
Non scritta su invito
Risposta di Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Tried the article on in the shop for…
Tried the article on in the shop for size and required a different colour , so ordered and paid for the coat in store in the Hull store . Reduced in the sale to £22 including home delivery, everything went very well and will definitely use this system again .
1 maggio 2023
Risposta di Blacks - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Replacement walking shoes…
I entered the Blacks store in Hull,to just check out the range of walking shoes and was helped by a very courteous assistant (006) and I walked out with a replacement pair of walking shoes to replace the pair I had nearly worn out.
2 maggio 2023
Non scritta su invito
Risposta di Blacks - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Walking kit for holiday
I had quite a few items to purchase at blacks and Ethan was helpful and gave me the time and assistance to pick the walking items I needed for my holiday. I now much prefer shopping in a store than online especially when the staff are helpful and knowledgeable about the products in store
15 aprile 2023
Non scritta su invito
Risposta di Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Amazing customer service
Amazing customer service. Staff super friendly.
20 aprile 2023
Non scritta su invito
Risposta di Blacks - Hull
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Very helpful and knowledgeable staff
14 aprile 2023
Non scritta su invito
Risposta di Blacks - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Bought a berghaus light weight fleece…
Bought a berghaus light weight fleece full zip, the staff are very good and pleasant and made the shopping experience most enjoyable, would recommend this place and definitely call back in.
14 aprile 2023
Non scritta su invito
Risposta di Blacks - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
They helped me get everything I needed
They helped me get everything I needed, partly buying items in store but also delivery.
13 aprile 2023
Non scritta su invito
Risposta di Blacks - Hull
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Looking for a new jacket for a holiday…
Looking for a new jacket for a holiday I’m going on. Stewart and one other staff member were very helpful in making me choose the one I bought, would certainly recommend visiting this store again
12 aprile 2023
Non scritta su invito
Risposta di Blacks - Hull
Hi Kenneth,
Thank you so much for the positive review.
We're pleased to see that you gave us 4 stars and hope you choose to shop with us again soon.
Thanks
Rizwan,
Blacks Online Reviews Team
Great service from the team and great…
Great service from the team and great rucksack. Just what we were looking for.
26 marzo 2023
Non scritta su invito
Risposta di Blacks - Hull
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Excellent service
Sophie was so helpful in helping me buy a berghaus tent and sleeping bag even keeping the tent for me overnight as I couldn’t collect it while the next day. Even when I decided the next day I wanted a slightly bigger sleeping bag it was no problem to exchange it. Great service and great product.
28 marzo 2023
Non scritta su invito
Risposta di Blacks - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Incredibly helpful
Incredibly helpful! Tried on many boots until we got a pair to fit just right!
18 marzo 2023
Non scritta su invito
Risposta di Blacks - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Really good experience
Really good experience, I went into the store to buy an OL1 map. They didn't have any in so I asked the staff who suggested to buy it online from them in store who delivered it for free to my house. Great service!
18 marzo 2023
Risposta di Blacks - Hull
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Great experience at the hull shop
We was served today by Ethan at the hull store who was very helpful throughout our time and so polite always have a lovely experience every time we come to this shop
24 marzo 2023
Non scritta su invito
Risposta di Blacks - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Friendly and helpful
Experience was great, very friendly and helpful nothing was too much trouble.
Also, Ethan the sales assistant ensured I got the best deal for what I was buying.
Great service.
18 marzo 2023
Non scritta su invito
Risposta di Blacks - Hull
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Risposta di Blacks - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. Not hassling or rushing me. Had what I was looking for and at reasonable price.
13 marzo 2023
Non scritta su invito
Risposta di Blacks - Hull
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.