Blacks - Glasgow Recensioni 

614
TrustScore 5 su 5

4,9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Glasgow

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, Regno Unito

  • 01414 041190

4,9

Eccellente

TrustScore 5 su 5

614 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(614)

3239 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Customer service from Danial K in…

Customer service from Danial K in Blacks argyle street Glasgow was great friendly and welcoming. He was informative helpful and assisted me in picking up the choice for the shoes. I am happy with experience would definitely recommend and visiting the store great sale was on the day.

Much appreciated Danial K

3 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Exceptional service from Dan (top floor)

Went in looking for a backpack for my partner. Dan (top floor) was very knowledgeable and extremely helpful, he gave great detailed advice and really knew the product inside out! He was super friendly and we had a great chat. Will definitely be coming back!

16 dicembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great shop!

Came in for waterproof trousers. Received great customer service from Rachel while I the shop. Was in and out in no time!

13 dicembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very helpful every time I visit a very…

Very helpful every time I visit a very nice lad called Daniel is always on when I visit shop he recognises me I’m don’t visit the shop that much every every 4 weeks or more

30 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great customer service

Was in shop today and was served by Daniel K who was very helpful and enthusiastic :)

30 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent

Excellent advice and choice of shoes. Much better choice than local competitors and interested staff providing advice. Thanks Layla.

30 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great Service

Went to store to buy some fleece tops. I was unsure about the price so asked sales assistant Rachel who checked the price for me and explained about the products. Rachel also served me and was friendly and professional throughout. The fleeces are really nice too both Peter Storm one was a Terry material. I buy a lot from Blacks so I will shop there again.

30 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Fantastic service

Fantastic service. Daniel and Jen were very helpful

30 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Satisfied Customers

We visited shop today to look at choice of men’s jackets and with the help of red hair guy purchased a jacket. We have shopped at least 4 times recently and always been assisted by this chap. He is knowledgeable, helpful, friendly and very pleasant. We always leave satisfied customers . . . well done 👏🏻 Sorry didn’t get your name TF team 1

28 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great customer service from Connor in…

Great customer service from Connor in the Argyle St store.

24 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valutata 5 stelle su 5

I was in there today two lovely girls…

I was in there today two lovely girls helped me pick a backpack thank you so much for being so helpful....very nice staff hard to get these days ...

27 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Valutata 5 stelle su 5

Rachel goated

Rachel goated

24 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

The reception was good

The reception was good. Rachel was willing to help me find what shoe would best fit my needs. Her vast pool of knowledge on the various types of shoes and what they offer came in along way. The Company's percentage off was handy in me getting the best possible shoe for a subsidised pricing. Thank you and keep up the great work.

21 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great Customer Service/Product Knowledge

As a small business owner - I often have to pop in and speak to the staff in Blacks at Argyle Street Glasgow when dropping off parcels. The staff are always very friendly and helpful.
I have an expensive 'down' full length coat that had a musty smell from being wet and popped in to ask advice on how best to wash it.
Andrew recommended a product for me to use and this was the same product the manufacturer of the coat had recommended too. He was very helpful and gave me good advice.
I popped into the shop today to thank him as the coat is as good as new.
Thanks Andrew

18 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Amazing service

Amazing service. Aaron was very helpful and knowledgeable with all the products we asked. Looking for a decent quality jacket approaching winter can be overwhelming with all the options but he was able to provide such great recommendations and fit for use. Very friendly and great experience.

17 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Went in to get some stocking fillers…

Went in to get some stocking fillers for Xmas and Rachel was very helpful and personable with helping me find what I needed

17 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service

Great service , very happy with my purchase and my experience within the store

12 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service

Molly at the Glasgow store was exceptional. Went totally out of her way to help. Gave great advice when buying boots.
I would definitely recommend Molly and the Glasgow store if you’re looking for outdoor stuff.

11 novembre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

First time

I had a lovely visit for the first time in store, I was just looking at the shoes and was welcomed and helped by a lovely young man named Daniel K, he was a credit to the store and thank you again for all your help 😀

26 ottobre 2024
Non scritta su invito
Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

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