Blacks - Glasgow Recensioni 

614
TrustScore 5 su 5

4,9

Unit 4&5, 167 Argyle Street, G2 8BU Glasgow, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Was served by Andrew (aka the shoe whisperer!). He listened to my requirements. Found an ideal boot for me. Loving my new boots - would highly recommend Blacks shoe department. Highly knowledgeable an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was served by Frances she was very helpful, friendly, knowledgeable, courteous and professional. I was returning a Berghaus jacket that the zip had broken on. Frances exchanged the jacket for me. Be... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I had a problem with an order …. I didn’t seem to get very far along the resolution line when I phone up the customer service department. That’s another story…. Anyway…. So I phone up the Glasgow stor... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I ordered pair of walking shoes for a birthday present I paid extra for next day service never arrived then got text the following day from DPD for deliver we had issues at hub (really don’t know how... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Glasgow

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • Unit 4&5, 167 Argyle Street, G2 8BU, Glasgow, Regno Unito

  • 01414 041190

4,9

Eccellente

TrustScore 5 su 5

614 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(614)

3239 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Friendly, knowledgeable advice with no pressure.

Really appreciate the friendly and obviously knowledgeable advice given taking our use-case and price bracket into account with no hurry or pressure. This would alone would have been enough for 5 stars but their willingness to help us out with our youngest family member was icing on the cake.

23 luglio 2025
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Risposta di Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Top Floor Dan for the win!

Top Floor Dan was really helpful! He knows his stuff and there were lots of discounts on. Definitely recommend this store!

3 luglio 2025
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Risposta di Blacks - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

Our first visit to Black was a huge success

Layla was attentive and gave excellent suggestions about size and fit. We are very pleased with our purchases and are ready for an adventure in Loch Lomand.

26 giugno 2025
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Risposta di Blacks - Glasgow

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Dan at the store was super helpful and…

Dan at the store was super helpful and super nice. All the staff were very friendly and helped me tremendously. Huge thanks and 25 stars! 🤩

13 maggio 2025
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Risposta di Blacks - Glasgow

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valutata 5 stelle su 5

Was with my partner looking for brilliant customer service shoes…

Was with my partner looking for shoes suitable for walking West Highland way and Andrew was very helpful and knowledgeable about our needs, we ended up with the perfect shoe for our activity ahead.

Cheers and thank you.

27 aprile 2025
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Valutata 5 stelle su 5

Top Floor Dan the Bagman still ruling his domain, all is well ...

Back in to take advantage of the sale before the place gets "closed" (don't worry folks, the place is just getting rebranded as GO Express to sound more Happening with The Kidz and Stuffz ...) and to get some fresh t-shirts to cover my fat sweaty carcass for the warmer days (small hint, their togs may be more expensive, but that's because unlike their high street rivals their stuff lasts for years, as opposed to certain firms proving their environmental credentials by having clothing that 'biodegrade' after the first wash ...).

Regulars will be relieved to know Top Floor Dan - Black's answer to Seth Green - is still going strong. Years ago he said I could do with a new bag, to which I said "Prove it! Reveal to me the new bag I need to make my life complete!" One brief look inside my existing moth eaten effort and he pointed promptly to me the compact and bijou grey Montane with enough internal dedicated compartments and pockets to ensure a laptop, a tablet, a bottle of water, an emergency sugar crash drink, an A to Z of USB leads, cards, money, medicines, pens, pencils, flashlight, a USB power bank complete with solar panel for emergency charge that never actually works but its the climate change thought that counts, and a flip top flask of tea would not only be stored, but organised for ease of access ... and still have more than enough room to cram in three days groceries (six if all the packets are removed). Game, set and match. Either you get your bags from Dan, or you're so wrong about everything you could become one day the President of the United States.

TL/DR - I got stuff from Blacks, and I liked it.

25 aprile 2025
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Risposta di Blacks - Glasgow

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valutata 5 stelle su 5

First ever hiking shoes

I recently bought my first-ever pair of hiking shoes from Blacks, and I had a great experience thanks to Dan from the top floor. He spent around 30 to 40 minutes helping me out, patiently guiding me through the options and making sure I found the right fit. With his help, I ended up getting a really comfortable pair at a great discounted price. He also recommended some hiking socks, which I got to try on with the shoes, they were super comfy and made a big difference. Dan was incredibly kind, patient, and helpful throughout, making the whole experience smooth and enjoyable.

23 aprile 2025
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Risposta di Blacks - Glasgow

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Many thanks to Andrew and Daniel for a…

Many thanks to Andrew and Daniel for a great pair of hiking shoes.

21 marzo 2025
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Risposta di Blacks - Glasgow

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Dan is great

Dan is great. The pole of our tent broke in a storm and he was very helpful with replacing it. Thanks a lot!

18 aprile 2025
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Risposta di Blacks - Glasgow

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service & help from Dan…

Excellent service & help from Dan today.
Helped me pick a small practical backpack & knowledgeable about children's waterproofs for my 12 year old.

17 aprile 2025
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Risposta di Blacks - Glasgow

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Dan was very helpful and gave us great…

Dan was very helpful and gave us great advice. Thanks a million.

17 aprile 2025
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Knowledgeable and friendly store!

Wonderful, friendly and helpful staff. I reserved some boots in the sale with Daniel on the phone and they were on the ball when i came into the store. Nice vibe, knowledgeable and happy to help :)

14 aprile 2025
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Risposta di Blacks - Glasgow

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Lovely shop assistants - upstairs Dan sorted us right out!

My partner needed some help with getting her new Osprey backpack to fit properly. Top Floor Dan sorted it out for her!
While we were there I thought I’d ask him to look at the fit of my Berghaus and he helped that fit better too!
He might just have saved our Hebridean Way adventure before it started!

11 aprile 2025
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Risposta di Blacks - Glasgow

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Blacks Customer Care Team

Valutata 5 stelle su 5

Helpful advice

I was having trouble with the fitting/adjustments on my back pack and upstairs Dan was fantastic - he made some adjustments to the fit of my heavy hiking backpack and now feels it feels so much better. It’s not digging into my shoulders anymore and feel a lot more confident we can tackle the Hebridean way and not cut it short by painful shoulders. So glad we went in and Dan was there able to help!

11 aprile 2025
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Risposta di Blacks - Glasgow

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great advice and service from Andrew…

Great advice and service from Andrew when buying a new pair of walking shoes

18 marzo 2025
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Dan on the top floor is a star.

I had to exchange a Rab jacket. Dan (top floor) He was brilliant, helping me choose a great replacement. He did such a good job, I bought an additional pair of walking shoes at the same time. In fact, all the staff were good. Fran helped make sure I knew my options and helped deal with all the exchange hassle

14 marzo 2025
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Valutata 1 stelle su 5

Argyle St staff need retrained in manners!

I was in the Glasgow Argyle st today 8.3.25. I was in as I had bought a jacket on a previous visit in December but had since discovered that the hood had frayed and became faulty.
I had taken it into the shop for them to look at it and either replace or send it away to be checked by quality control. But I was met by a very abrupt manageress who refused to give me her name when I asked only stating I’m the store manager, which I have since found out it was Fran. Refusing to give me any help saying the jacket had been pulled. Even blaming my washing machine. She asked for my receipt which I pointed out I didn’t have as the jacket was bought in December but I have the bank transaction showing the day and time it was bought again I was met by her very bad manners saying no use. I asked for customer services and she kept saying it’s online again no help in finding it or writing it down. She eventually asked a member of staff to get his personal mobile and get it for me. He gave me the number instead. I would absolutely avoid the shop.

8 marzo 2025
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Risposta di Blacks - Glasgow

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

'Top-Floor Dan' is the man!!!!!

Visited yesterday and today and dealt with 'Top-floor Dan' who was really helpful and showed a lot of patience with me !!!!

5 marzo 2025
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

Easy shopping experience

Andrew was extremely helpful, kind and professional. I came in to buy a pair of hiking boots and he quickly found me something in my size that fit exactly what I was looking for. I really appreciate how effortless the transaction was and I would 100% recommend Blacks!

24 febbraio 2025
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service

The lady who served me, Frances Daniel, was so helpful. She helped me find exactly what I was looking for. Great price too. So glad that the store isn’t closing.

24 febbraio 2025
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Logo di Blacks - Glasgow

Risposta di Blacks - Glasgow

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

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