Blacks - Castleford Recensioni 

453
TrustScore 5 su 5

4,9

32 Castleford Outlet Village, WF10 4FR Castleford, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Smaller shop, but actually had better stock in than larger local Go Outdoors store. Extremely helpful & knowledgable store assistants. I was served by Mike who helped me select a pair of comfortable &... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I received excellent customer service from the sales assistant in Blacks. He took the time to understand me and what I needed. I bought some Berghaus galactic boots that fit great. Thankyou

L'azienda ha risposto

Valutata 5 stelle su 5

Visited Blacks store at Junction 32 at Glasshought/Castleford. Have been looking for new hiking boots for ages. Finally got them here! Served by Michael. Very knowledgeable guy + super helpful. Not pu... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I recently made a purchase and the process at the till took a little longer than usual, as the employee was a trainee. I completely understand that everyone needs time to learn, so I was patient and... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. Negozio di abbigliamento activewear
  3. Negozio di borse e valigie
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di scarpe

Informazioni su Blacks - Castleford

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • 32 Castleford Outlet Village, WF10 4FR, Castleford, Regno Unito

  • 01977 802917

4,9

Eccellente

TrustScore 5 su 5

453 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(453)

3504 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very good

Went to get a boot fit and buy a pair of boots. The staff were really helpful and had lots of valuable information. Very good experience.

21 luglio 2024
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Risposta di Blacks - Castleford

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valutata 5 stelle su 5

The price I paid was great for the coat…

The price I paid was great for the coat I purchased

4 luglio 2024
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Risposta di Blacks - Castleford

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great service

I don't know his name, but in his 20's dark brown hair slender lad, clerk 2 on receipt (who's Dad has had a Berghaus coat for 26 years that still works well) was very knowledgeable about walking boots. Really helpful, gave some good pointers about each of the 3 pairs of boots he brought out. As well as knowledge, he was very patient. I'd not realised that it had gone past 8pm, but there was no pressure to hurry up from him or his colleague. My fella thanked them for staying to sort us out, and they were both very pleasant, and polite young men. I've been looking for walking boots for about a year on and off, their knowledge, patience and the variety of stock meant I succeeded in getting some. Will defo visit again!

2 luglio 2024
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Risposta di Blacks - Castleford

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service

Charles and Mike were super helpful with their knowledge of the products available and kept my requirements at the heart of their advice.

29 giugno 2024
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Risposta di Blacks - Castleford

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Mike was exceptional and very…

Mike was exceptional and very knowledgeable kitting us out for my sons D of E!

21 giugno 2024
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Risposta di Blacks - Castleford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

New Boots

Bought a pair of Scarpa walking boots. Assistance from Dave was much appreciated - very informed about the range of products.

12 giugno 2024
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Risposta di Blacks - Castleford

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Valutata 5 stelle su 5

Amazing service

Amazing service. The mosquito net I wanted wasn’t available in store so the gentleman ordered it online for me whilst I was in store and it arrived with free delivery the next day. Can’t recommend highly enough!

20 giugno 2024
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Risposta di Blacks - Castleford

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent assistance for Duke of Edinburgh award

Excellent assistance and advice from Dave the store manager. We were a stressed out family with a Duke of Edinburgh kit list and a reluctant teenager but we were put at ease and left feeling much calmer!

31 maggio 2024
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Risposta di Blacks - Castleford

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great shopping experience!

I was assisted by Charlotte who was very helpful! I found the items I was looking for, the whole experience was excellent! I was able to browse without being pressured. And when I needed assistance Charlotte was there! Thank you!

31 maggio 2024
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Risposta di Blacks - Castleford

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great customer service

Great customer service, my boots weren't in stock, but delivery was the next day

5 maggio 2024
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Risposta di Blacks - Castleford

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Great advice given in store

Great advice given in store, very friendly and helpful staff :)

15 maggio 2024
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Risposta di Blacks - Castleford

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Went to buy some walking boots on…

Went to buy some walking boots on Saturday. I thought my requirements were a little bit different due to my insoles and weird feet, but the sales assistant was extremely knowledgeable about the shoes and made recommendations and observations on want shoe suited my needs best.

Also we had been to almost every single outdoor/walking based shop at j32 that day and the knowledge and expertise was just superior at Blacks. It made me so much more confident in my purchase.

4 maggio 2024
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Risposta di Blacks - Castleford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Extremely friendly and helpful staff.

The two shop Assistants, Liv and Charlotte could not have been more friendly and helpful.
They are a credit to the store. (Junction 32)
Very pleased with my walking boots.
Will definitely be back should I need anything else.

3 maggio 2024
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Risposta di Blacks - Castleford

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent and knowledgeable service

Excellent service from a chap who clearly knew his stuff regarding the walking boots I purchased.
Junction 32 store.
By the way the Merrell boots I purchased were way cheaper than anywhere else.

30 aprile 2024
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Logo di Blacks - Castleford

Risposta di Blacks - Castleford

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Experience is important

Having made a great job of advising me on boots, I went back for some hiking waterproofs.
The knowledge of the staff are what sets Black's apart. Olivia was able to advise me on what she had used for the same terrain.
I am sure I am now much better prepared for the fabulous British weather.

27 aprile 2024
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Risposta di Blacks - Castleford

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Got a nice jacket at a very good price

Got a nice jacket at a very good price, and all with great service from Mike. Will definitely shop here again.

20 aprile 2024
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Risposta di Blacks - Castleford

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Charlotte C wow great customer service

What a pleasant experience today,I needed some walking shoes/boots. A very friendly and knowledgable girl called Charlotte C talked me through the pros and cons of each type and after I asked her to go back and get me a different size or type for what seemed like many times I eventually decided which ones!! She was very patient and a pleasure. I would like to say a big thank you to her and to say she is a credit to the company.

19 aprile 2024
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Risposta di Blacks - Castleford

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Staff at Castleford Outlet were great…

Staff at Castleford Outlet were great today. Dealt with the return of a Rab jacket most splendidly. As always, very knowledgeable about product and very polite and friendly.

13 aprile 2024
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Logo di Blacks - Castleford

Risposta di Blacks - Castleford

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 4 stelle su 5

It’s a shop with stuff sold at…

It’s a shop with stuff sold at reasonable price

11 aprile 2024
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Risposta di Blacks - Castleford

Hi,

Thanks for taking the time to leave us feedback. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valutata 1 stelle su 5

Unhappy

Unhappy experience. Walked into blacks and was greeted as normal. Browsing for some new walking gear but was pestered by a guy with ginger hair 3-4 times and told him I would let him know when I needed him. Apparently that wasn’t enough so I ended up walking out. Will not be returning

6 aprile 2024
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Logo di Blacks - Castleford

Risposta di Blacks - Castleford

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

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