Blacks - Aintree Recensioni 

727
•
TrustScore 5 su 5

4,8

Unit 1D, Aintree Racecourse, L9 5AN Aintree, GB

•

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Valutata 5 stelle su 5

Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend

L'azienda ha risposto

Valutata 4 stelle su 5

Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di abbigliamento e attrezzature outdoor
  2. anche in
  3. Negozio di abbigliamento activewear
  4. Negozio di articoli per il campeggio
  5. Negozio di articoli per la corsa
  6. Negozio di borse e valigie
  7. Negozio di scarpe

Informazioni su Blacks - Aintree

Scritti dall'azienda

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Informazioni di contatto

  • Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Regno Unito

  • 01513 180615

4,8

Eccellente

TrustScore 5 su 5

727 recensioni

5 stelle
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3 stelle
2 stelle
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4,8

Tutte le recensioni

(727)

3960 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Good best better

7 marzo 2026
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Risposta di Blacks - Aintree

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Helped by Matty this morning

Helped by Matty this morning. Very welcoming and well informed about products and the charity donations.

20 marzo 2026
Non scritta su invito
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Risposta di Blacks - Aintree

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

We were served by Martin and he made…

We were served by Martin and he made sure we got exactly what we needed despite us being clueless

14 marzo 2026
Non scritta su invito
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Risposta di Blacks - Aintree

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Valutata 1 stelle su 5

Accidentally bought 2 pairs of trainers…

Accidentally bought 2 pairs of trainers drove 40 mins to store to return pair as stated on receipt told would not refund as they had been delivered by Amazon staff rude

3 marzo 2026
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Risposta di Blacks - Aintree

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

Very good service

Prompt , reasonable price and a good jacket

6 febbraio 2026
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Risposta di Blacks - Aintree

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valutata 4 stelle su 5

Grace was very impressive

Grace was very impressive, good product knowledge, helpful and went the extra mile to ensure we got the right fit.
I'd make the journey again after the store refit just to look around.

18 febbraio 2026
Non scritta su invito
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Risposta di Blacks - Aintree

Hello,

Thank you for clicking on 4 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Blacks Customer Care Team

Valutata 5 stelle su 5

Friendly Staff, Helpful Service

Grace and Jamie were both wonderful assistants for our shop - sorted us out for the upcoming camping trip!

18 febbraio 2026
Non scritta su invito
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Risposta di Blacks - Aintree

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valutata 5 stelle su 5

Assistant Callum, was so helpful.

Had to return an item.
Blacks , Aintree Liverpool. Assistant Callum was so helpful, and showed understanding to my situation as my wife has Dementia.
A credit to your company.

13 febbraio 2026
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Risposta di Blacks - Aintree

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valutata 2 stelle su 5

No one knows the composition of the boots

Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w
‘Waterproof’ and the label on the box saying ‘water resistant’. It took several hours of waiting on the phone to eventually talk to an advisor to clarify the matter. He hadn’t a clue and kept reading the inline blurb which was unclear. A total waste of several highly frustrating hours. I’ve reluctantly returned the boots.

8 febbraio 2026
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Risposta di Blacks - Aintree

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Valutata 5 stelle su 5

RAB TROUSERS

excellent quality great value for money

31 gennaio 2026
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Risposta di Blacks - Aintree

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Blacks Customer Care Team

Valutata 5 stelle su 5

Superb service, as usual, from the Blacks staff at Aintree.

Superb service, as usual, from the Blacks staff at Aintree.

13 febbraio 2026
Non scritta su invito
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Risposta di Blacks - Aintree

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Blacks Customer Care Team

Valutata 5 stelle su 5

All arrived on time now have the coat…

All arrived on time now have the coat on.
Just right light and warm

4 febbraio 2026
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Risposta di Blacks - Aintree

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Helpful customer service

We were greeted and served in a very pleasant manner by Eric.
He was very helpful, and answered all our questions.

5 febbraio 2026
Non scritta su invito
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Risposta di Blacks - Aintree

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Blacks outdoor,Never had any issues…

Blacks outdoor,Never had any issues with the staff who have always been very helpful and friendly .

28 gennaio 2026
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Risposta di Blacks - Aintree

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Valutata 5 stelle su 5

Simple easy transaction

Simple easy transaction, helpful friendly polite staff member who served me

4 febbraio 2026
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Risposta di Blacks - Aintree

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

I went to buy rubber bungs for my Leki…

I went to buy rubber bungs for my Leki Sticks previously bought in Blacks on-line sale. I ended up buying walking shoes and socks as well, which I had been thinking about. I wasnt pressurised at all. I found all the Assistants helpful and friendly.

4 febbraio 2026
Non scritta su invito
Logo di Blacks - Aintree

Risposta di Blacks - Aintree

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Blacks Customer Care Team

Valutata 5 stelle su 5

Bought a coat in shop

Bought a coat in shop. sales assistant was very helpful. Had to order one on line because they didn't have size. It arrived quite quick.

29 gennaio 2026
Logo di Blacks - Aintree

Risposta di Blacks - Aintree

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Valutata 5 stelle su 5

Excellent service from Vicky

Excellent service from Vicky. Very happy.

2 febbraio 2026
Non scritta su invito
Logo di Blacks - Aintree

Risposta di Blacks - Aintree

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valutata 5 stelle su 5

Helpful, knowledgeable staff

Helpful staff, knew their products.

22 gennaio 2026
Non scritta su invito
Logo di Blacks - Aintree

Risposta di Blacks - Aintree

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valutata 5 stelle su 5

Always really friendly & knowable…

Always really friendly & knowable service in Blacks. Actually quite refreshing as you don't get it everywhere!

Vicky was very helpful & patient as my son tried on all the gloves!

12 gennaio 2026
Non scritta su invito
Logo di Blacks - Aintree

Risposta di Blacks - Aintree

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

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