Black Label Creations Recensioni 

7
TrustScore 4 su 5

4,2

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Dettagli dell'azienda

  1. Fornitura di prodotti alimentari

Scritti dall'azienda

The Black Label Creations team combines the expertise of nutritionists, product developers, supply chain operatives, project managers, designers & artworkers, in order to deliver your nutritional supplement project from Concept to Launch. Whether you’re looking for innovative product ideas, exciting packaging designs or a full-service Product & Brand Creation, we have the team, experience and industry knowledge required to make it happen.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

7 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,2

Tutte le recensioni

(7)

0 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Amazing service

5 stars!
Black Label Creations helped us create and develop our first supplement product. It was the first time we were researching and entering this space. Anna P was amazing at not only formulating the product, but educating us on the different ingredients. She was extremely thorough and presented us with brilliant ideas which resulted in a formula with far more benefits than we originally hoped.
We are now looking forward to moving into production in the near future

10 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Class service and creativity brought by…

Class service and creativity brought by Chris , Alex and James from Blacklabel. We are very happy to count on their branding services since 2 years now and they have never disappointed. Joris Dewit, Senior Business Development Director , Lonza

8 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

An innovative, proactive and honest team.

An innovative, helpful & honest team all working towards one goal; the clients goal. A growing company which still focuses on its current clients. Whenever I deal with BLC, I can trust that the team will pass on value, advise honestly & within my interest and most importantly, get projects across the line. Here's to another 3 years....

Thanks for all the hard work, 1Rebel.

5 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

A phenomenal business

Working with Black Label Creations for the past 2 years (and counting),as their external HR team, has been an absolute pleasure.

The company is innovative, forward thinking and well organised, enabling the business to succeed in giving their customers exactly what they require, within expectation.

The team are a dream to work with, with every team member bringing something incredibly valuable to the business.

I’m honoured to be part of such a phenomenal business and I would recommend BLC to anyone looking to launch a nutritional brand/product.

8 ottobre 2021
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Risposta di Black Label Creations

Hi Chantal,

Thank you for such a delightful review. It is so great to have you on board our journey :)

Best Regards,

Chris McDonnell
CEO
Black Label Creations

Valutata 5 stelle su 5

Professional

We (The Good Food Group) work closely with Black Label Creations, helping get their customers into retailers and managing their accounts. BLC make many great brands and products and we thoroughly enjoy our professional partnership with them

22 settembre 2021
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Risposta di Black Label Creations

Hi Chelsea,

As always, it is a pleasure working with you guys!

Chris McDonnell
CEO
Black Label Creations

Valutata 5 stelle su 5

Really liked working with BLC

Really liked working with BLC. James Mercer is an absolute genius, he supported us on our journey providing outstanding photography, logo design and brand development.

Thanks very much!

16 settembre 2021
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Risposta di Black Label Creations

Hey Brad,

Thanks for the review. It was great to work with you on your Bottle project. We will pass on to James your Kudos.

Many thanks,

Chris McDonnell
CEO
Black Label Creations

Valutata 1 stelle su 5

Be very wary of this company

Be very wary of this company. At first glance they seem legit and ethical but after 10 months working with them i still had no product and i started to see many holes in the way they do business. At first glance they seem like they have worked to bring many brands to life but if you try to find any of the brands on their website, none of them have a social presence other than one or 2. The rest are just concept designs they have come up with to make it look good.

They are simply a middle man that outsources the manufacturing to other companies, THEY DO NOT MAKE ANYTHING THEMSELVES!!! if you do your research you can find a direct manufacturer that will work out a lot better for you in the long run and save you money as they will routinely increase the quotes they give you citing reasons such as "ingredient prices have gone up'. It took 3 months for Abbie and Anna to gather information about the ingredients so i could get the vegan society accreditation, in this time Adil put the price up on more than one occasion stating that quotes are only valid for 30 days, that would usually be fine but if i am waiting 3 months for some simple ingredient information this is just totally unacceptable, especially once i speak to other manufacturers and they tell me the ingredient prices should not have gone up by any significant amount in such a short time.

Moving on to the branding and logo, i paid over £6000 for a logo and one stand up pouch design, seems crazy saying that now but at the time i thought it was essential to use them to have the correct statutory and legal information on the packaging. I could have got my own graphic designer to do this work for 10% of what they were asking. They sex it all up for you in a lovely presentation but when it comes down to it, it was £6000 for a logo and one package design. For the next package design which was technically just a colour variation and some wording alteration that was an additional £540. Anyone who has worked with graphic designers knows this is extortionate!!!

Once i had paid for the designing/branding phase things started to go downhill, black label really started to show their incompetence and lack of effort. They don't manufacture anything themselves so they put their fee on top and increase it when ever they see fit. At times i would wait 5/6 days to a reply to an email.

When i did the taste testing phase i was told unlimited retries until you get the flavour you are happy with. The first 5/6 were vile and pretty much undrinkable. I was new to this industry to didn't want to seem rude and risk damaging a working relationship so i just asked for more flavour to be added. This went on for months and eventually they said i had gone over my limit and had to pay per sample now, even tho in my contract it stated unlimited retries. Once again i just paid because i didn't want to ruin a working relationship.

No doubt Chris will reply about their "prestigious magazine articles" like you can't just pay to have these done now. They aren't worth the paper they are printed on.

It was an expensive lesson to learn but the supplement industry is riddled with unscrupulous people that will promise you the world and let you down once they have what they want. I was close to giving up on the venture and extremely disheartened after almost 1 year and best part of £10000 down. I told them i had run out of money and partied ways with them. I decided to do one last google search and i found a fantastic company who i am now starting the process with and it's going great. Just for comparison they charge £500 for the packaging design which is less than 10% of what black label charge.

90 minutes after i posted my google review a 5 star review went up from a reviewer with no previous history, seems very dodgy like they are trying to boost their score up and hide my review.Do you research and take your time if you are looking to get into the supplement industry and stay away from black label at all costs!!!

18 dicembre 2020
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Risposta di Black Label Creations

Hi Jamie,

We’ve only just claimed our Trustpilot page, so we’ve only seen this review now. Whilst it was some time ago, we are of course sad to see it. Unfortunately, it seems you went to a competitor last minute and they have tried their very best to portray us in a very negative light to win the business, which has added fuel to the fire of some concerns you had and left you feeling obligated to write this review.

We can assure you and everyone else that the case studies on our website and social media are real, from real customers, as well as our positive reviews on google & trust pilot. We are real people, all of whom can be found on LinkedIn. We have a Product Development Kitchen & Head Office based in Esher, and Branding Studio office based in Kent. We are a legitimate business who files their accounts on Companies House every year and pays their taxes, just like all other legitimate businesses.

We are not a middleman, as from concept to launch we create every recipe ourselves, develop and sample products in house from our development kitchen. Upon order, we have an operations team who order the product materials & manage the supply chain. We are an ISO9001 accredited supplier of nutritional supplements. We are in control of the entire order process until the product arrives at your door, and take full liability of the product quality and assurances.

After just a few months of R&D, your product was ready to order, however you wished for the Vegan Society Approval before placing an order. Your product with over 45 ingredients led to a lengthy and detailed Vegan Society documentation retrieval process. Dealing with many overseas manufacturers of ingredients in the pandemic during several national lockdowns was not an easy task. As you can probably agree, it was not typical circumstances in 2020 and the pandemic in particular exacerbated the delays in retrieving these documents. Whilst the competitor has said prices shouldn’t have gone up in this time, this is simply not true as both ingredient supply & international shipping have been incredibly unstable since the start of the Pandemic and prices for both have been steadily increasing to date. We were simply keeping you informed during the process.

As for branding, whilst we agree with you, we are not as cheap as a single graphic designer, we are a not just a freelancer. Our branding team consists of producers, account managers, strategists, creative art-workers & product designers. We believe our prices to be very fair in the market for the value we add for these services in this sector and invite anyone reading to ask to see some recent examples of work and to read our many positive reviews.

On a final note, we are all surprised to read this review as you never expressed any concern throughout the process with us and at every conversation you were always happy with all the work produced in both branding and new product development, signing off work and moving it to the next phase. Nevertheless, we hope things are going well with you and the competitor you moved to has worked well for you, although we do note, 11 months later into 2021 your brand & product are not launched in the market yet.

Best Regards,

Chris McDonnell
CEO
Black Label Creations

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