Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

This pizza really is really on another level. All the ingredients used are such good quality. Would strongly recommend.

Valutata 5 stelle su 5

Quick delivery, delicious pizzas and a really fun evening spent creating the pizzas at home. So quick and simple to make, with a restaurant finish taste. Also very impressed that all the packaging is... Leggi di più

Valutata 5 stelle su 5

I would 100% recommend Birtelli pizza kits to so many, these pizzas were a gift to us but Oh My God they were incredibly delicious. Everything was so thought out and each ingredient topping the perfe... Leggi di più

Valutata 5 stelle su 5

We have ordered the mushroom pizza kits, which were quick and fun to put together and tasted very good. The sheep wool packaging they used to keep the fresh ingredients cold, will be recycled as nest... Leggi di più

Dettagli dell'azienda

  1. Fornitore di prodotti alimentari

Scritti dall'azienda

We deliver artisan pizza using award winning ingredients from ethical British producers and suppliers. Good. Honest. Natural.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

79 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,7

Tutte le recensioni

(79)

0 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Delicious Pizza

This pizza really is really on another level. All the ingredients used are such good quality. Would strongly recommend.

3 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

Just Wow!

Just wow! A wonderful experience with the family and the best pizzas we've ever tasted to finish.

We've told our friends and will be back for more.

Well done!

10 ottobre 2022
Non scritta su invito
Valutata 4 stelle su 5

Great pizzas, BUT…

Great pizzas - love this place, but the only negative are the crusts. They used to be lovely and crunchy, but now are soft and are so chewy, it’s almost a chore to have to eat them. Either make them crunchy again, experiment with some new bases (I’m sure Birtellis would put the massive chains to shame here) or supply a nice dip such as the garlic one you get from Papa Johns so that they go down easier. Personally I’d prefer more pizza with a smaller base.

11 novembre 2021
Non scritta su invito
Valutata 5 stelle su 5

Delicious pizzas bought to make with my…

Delicious pizzas bought to make with my granddaughter. She really enjoyed making the pizza and they tasted amazing. Fresh ingredients all delivered within 24hours. What a great idea! I'd definitely use Birtellis again. The gluten free base was also very good. Excellent product 10/10!

28 ottobre 2021
Non scritta su invito
Valutata 5 stelle su 5

Outstanding Service and even better tasting Pizza!!

Birtelli's provided an excellent service for our company event from start to finish! Clear and responsive communication, with great attention to detail. I would recommend them to any other company or event planners in need of Pizza as they took care of everything. The team and I commended the outstanding quality and great taste of the Pizza! I have no doubt we shall be using their services again and encourage others to do the same.

28 luglio 2021
Non scritta su invito
Valutata 5 stelle su 5

Great Pizza - Great Service

We have recently used Birtellis for a virtual conference and ordered the pizza kits to be delivered to 60 individual delegates. We were delighted with the ease of the ordering process, but also the pizzas. They were a huge hit and provided something really different. The pizza’s were incredible tasty with very fresh ingredients, even the gluten free option tasted amazing!
In addition, they were well packaged, all arrived on time and the service we received was fantastic. I would definitely use again.

6 giugno 2021
Non scritta su invito
Valutata 1 stelle su 5

I ordered through Uber eats whilst me…

I ordered through Uber eats whilst me and my wife where in the Bluebell birth suite at Warwick Hospital after the birth of our son. The first night excellent food was delivered so we ordered again the next night. They cancelled the order 5 mins after accepting it but I was still charged £37 even though they cancelled and we received no food! I am having to raise a credit card charge back to get my money back! Good food if it arrives but terrible service and basically theft!!

29 maggio 2021
Non scritta su invito
Logo di Birtelli's

Risposta di Birtelli's

Firstly, many congratulations on the birth of your son.

As a family owned business 'family' and 'integrity' is at the heart of everything we do; hence our consistent 5 star reviews from customers who believe in our values, honest approach and quality of service; therefore it is disappointing to read your comments and reaction. If you had reached out to us directly we would have been able to inform you that when using UberEats or other intermediaries you pay them not the retailer. We and every other retailer are only paid at the end of a monthly period for those orders we have fulfilled.

Which leads us to the cancelled order - when UberEats or other intermediaries collect an order from their customers, they send them to the retailer who can elect to fulfil the request or not based on a number of factors. In this instance we were not able to accept your order because we were too busy servicing our customers who placed their orders directly with us.

The benefits of coming directly to us and other retailers like us is that we are able to provide a better service than the faceless intermediaries, plus you support family owned businesses rather than corporate giants.

To claim your refund you need to contact UberEats directly - we do not have your money. It is regrettable that misinformation has led you to spend time posting your comments on every review platform rather than reaching out to us to clarify the above and correctly obtaining your refund from UberEats.

I hope with the correct information and as a family person you are able to reflect on the comments and remove them please.

Thank you.

P.S. your review comments have been posted against the incorrect business. This review forum does not relate to Birtelli's stores - you will need to contact them directly.

Valutata 5 stelle su 5

Perfect pizza boxes!

Tried these pizza boxes for the first time last Friday and I have got to say they were brilliant. Packaged well and noted the green packaging used which was good.

The delivery was next day by DPD which was a plus.

I and my partner really enjoyed making the pizzas and the finished product tasted amazing! Would defiantly recommend and next time we will be trying the dough balls instead of the pre-made bases so we can use our new pizza oven!

12 maggio 2021
Non scritta su invito
Valutata 5 stelle su 5

Great product

Overall a great product, from the packaging that it arrived in to the quality of the ingredients. I was pleased to see a good quantity of the ingredients aswell. Tasted great.

23 marzo 2021
Non scritta su invito
Valutata 1 stelle su 5

I was very unwell after eating the…

I was very unwell after eating the pizza despite saying I had a soya allergy and dairy intolerance.

22 marzo 2021
Non scritta su invito
Logo di Birtelli's

Risposta di Birtelli's

Dear Sir / Madam, we are very concerned about your feedback as we take allergies very seriously. Our high standards and consistent 5 star reviews mean we have never experienced feedback of this nature before.

Having look into this further it would appear your order was organised and placed by a corporate client - if you're unable to contact us directly then we will have reach out to our client contact to find out more given how serious this is.

Please reach us on hello@birtellis.co.uk with your full name and order details.

Kind regards
Jim

Valutata 5 stelle su 5

Great food

Great food, well packaged and ingredients on the 2 pizzas were Fresh and really tasty. The 6 nations special was particularly good!

22 marzo 2021
Non scritta su invito
Valutata 1 stelle su 5

I would give it 0 stars if I could

I would give it 0 stars if I could. It is the worst pizza I ever had. Even the supermarket bale it yourself pizza is so much better and tastier than the one I had from these guys. I actually bought 2 pizzas, and cooks only 1 , the second pizza and ingredients went straight to the bin. Awful. The pizza dough was absolutely non chewable (I know how to cook pizza, we have it once a week at least!) The chicken that wen on top was dry-ish when it was still in the ingredients pack, and dried out further in the oven. The sweetcorn that came as a topping I didnt even bother putting on the pizza as it was yellowing-greying colour and looked like it wasn't fresh. whatever michellin star chef star they advertise as the creator of their products is a complete disappointment. I will never order wiht them again

22 marzo 2021
Non scritta su invito
Logo di Birtelli's

Risposta di Birtelli's

Dear Ana, this is very disappointing to read given our high standards and consistent 5 star reviews. We have never experienced feedback of this nature; hence we are taking this very seriously. Our efforts so far have confirmed your order was organised and placed by a corporate client - if you're unable to contact us directly then we will naturally reach out to our client contact to find out more.

Please reach us on hello@birtellis.co.uk with your full name and order details.

Kind regards
Jim

Valutata 5 stelle su 5

Tasty pizzas!

We have ordered the mushroom pizza kits, which were quick and fun to put together and tasted very good. The sheep wool packaging they used to keep the fresh ingredients cold, will be recycled as nesting materials for our garden birds - an extra little bonus!
There was a little snag with my vouchers and the online order, but Jag sorted it out very quickly with no problem! Can highly recommend this.

10 marzo 2021
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più