BioGrad Diagnostics Recensioni 

1047
TrustScore 4 su 5

3,8

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Valutata 1 stelle su 5

I ordered my test from Biograd on Monday and I ordered the fast track service, paying and additional £4.99 . Well its Wednesday now and I'm flying Friday all the numbers on All the emails have ceased... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Honestly, I was unsure about the whole postal PCR thing.I ordered kit a week before but it came within 48 hours as promised. I posted test kit around Tuesday 12 pm and I had results by 1430 Wednesd... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve now taken two PCRs with Biograd through the post a week apart as I wanted to check if I was negative with a holiday coming up and a recent infection. Both have been negative, which baffles me as... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Me being stupid I messed up when completing some travel PCR tests and started panicking and when I say Chris from Bootle clinic saved me I mean it. Excellent customer service and also really good at c... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Centro diagnostico

Scritti dall'azienda

UKAS accredited medical laboratory for COVID-19 Testing.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

1K recensioni

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3,8

Tutte le recensioni

(1047)

0 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Top Notch Service

I have to be honest, the service has been top notch, especially the service provided by Francis a Client Support Coordinator! I will definitely be using BioGrad in the future, and, in fact, have just ordered more pre-travel PCRs!

28 giugno 2022
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Risposta di BioGrad Diagnostics

Good Morning Laura,

It's great to hear your were pleased with the service you received! We appreciate the feedback.

Kind regards,
Isla, BioGrad Diagnostics

Valutata 5 stelle su 5

Quick and easy test results however

Quick and easy test results however, it might help to mention in the instructions to register the test before you put it in the return envelope. I followed the instructions, put my test with the request card inside the envelope, then went ahead and wanted to register the test where I had to scan a barcode, which was now in the request card inside the envelope. it was quite a struggle to try and get that out again without tearing up the envelope I needed to return the test. So maybe for the future let people register the test first before telling them to stick it into the return envelope and seal it. Apart from that, great service for a good price.

21 giugno 2022
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Risposta di BioGrad Diagnostics

Good Morning,

Thank you for taking the time to leave us this review, we appreciate all the feedback and will ensure this is passed along to improve our service in the future.

Kind regards,
Isla, BioGrad Diagnostics

Valutata 5 stelle su 5

Highly recommend this company

Highly recommend this company, my son was flying out to Spain and needed a pre flight pcr test results within 24hrs and they done it. completely saved my sons trip, they were amazing so quick, Great customer service even through email very quick response time.

18 giugno 2022
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Risposta di BioGrad Diagnostics

Good Morning,

Thank you for taking the time to leave us a review! We appreciate the feedback and are happy to hear we were able to assist you.

Kind regards,
Isla, BioGrad Diagnostics.

Valutata 5 stelle su 5

Absolutely 💯 fantastic service

Fantastic thank you..
Had a problem where my husband sealed my tast bag without me scanning the bar code. That was it divorce courts lol yes big argument 6.30am. I sent a email explaining what had happened I spoke to a lovely lady Becky who answered the phone promptly and reassured me it was fine. And just got our results back fit to fly 👏👏👏I will now have you saved in my details and spread the word once again thank. Forgot posted yesterday 10th June 10.30 and results before 5 on the 11th June

11 giugno 2022
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Risposta di BioGrad Diagnostics

Good Morning Nicola,

Thank you for taking the time to leave us this review! We are glad to hear you had a positive experience with us and will make sure the feedback is passed along!

Kind regards,
Isla, BioGrad Diagnostics.

Valutata 5 stelle su 5

I used Biograd to provide evidence for claiming for a cancelled holiday due to covid

From start to finish the experience was very easy. Test ordered Wednesday, received via Royal Mail Thursday and test done and sent straight back. Result received Friday. Couldn’t be any more efficient. I had a couple of questions and was easily able to speak to a member of the staff who were extremely helpful. I will certainly recommend to any of my friends and family if required in the future.

10 giugno 2022
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Risposta di BioGrad Diagnostics

Good Morning Lindsay,

Thank you for your review & recommendation! We are pleased to hear you were satisfied with our service.

Kind regards,
Isla, Biograd Diagnostics.

Valutata 5 stelle su 5

Very easy

Very easy, video verification pre USA travel test, results back in minutes (they allow for 12 hours). You need a device with camera/scan capability and your passport and the test itself is just the 2 nostrils (not the throat, which I hate). Hopefully dont need to use it again as restrictions are eased but if I had to test I would use Biograd.

10 giugno 2022
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Risposta di BioGrad Diagnostics

Good Morning David,

Thank you for sharing your experience, we are pleased to hear you were happy with the service you received.

Kind regards,
Isla, BioGrad Diagnostics.

Valutata 5 stelle su 5

Fantastic service from start to finish

Fantastic service from start to finish. My mum recommended biograd to us and I’m so glad she did

The customer service we experienced from start to finish spoke to Annie and Rachel (I think it was Rachael ) and they were friendly and very efficient

The two gentleman in the Stanley road office equally as efficient and friendly

Will be recommending to friends and family and definitely be using again when required

Thank you everyone

2 giugno 2022
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Risposta di BioGrad Diagnostics

Good Morning Sharon,

Thank you for your review! We are happy to hear you had a positive experience with us and will ensure your feedback is passed along to our team.

Kind regards,
Isla, BioGrad Diagnostics

Valutata 5 stelle su 5

Easy to book ...

Easy to book .... friendly and helpful staff at the Warrington branch , quick fuss free results...my go to for COVID testing

2 giugno 2022
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Risposta di BioGrad Diagnostics

Good Afternoon Kevin,

Thank you for this review! We appreciate the positive feedback.

Kind regards,
Isla, BioGrad Diagnostics.

Valutata 5 stelle su 5

Easy to book

Very easy to book a slot. Very welcoming and efficient when I arrived for my appointment. Felt very happy to have an observer while I did my test. I had my test at 10.20am and had my results by 11.14am. Excellent service
Thank you

1 giugno 2022
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Risposta di BioGrad Diagnostics

Good Afternoon Chris,

Thank you for your review! We are happy to hear you were satisfied with the service you received.

Kind regards,
Isla, BioGrad Diagnostics

Valutata 5 stelle su 5

Economical and highly efficient service

Having searched for a postal and competitive PCR test as a result of being directed to have one by my doctor. I found BioGrad Diagnostics at a price much lower than other testing laboratories. The test arrived within 48 hours owing to the time I made the application. However, I did the test got the sample in my local postbox (in Hampshire) by 1530 and received a negative test result at 1439 the following day - brilliant!
I would certainly use this company in the future should I need another PCR test and recommend them to family and friends.

27 maggio 2022
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Risposta di BioGrad Diagnostics

Good Morning,

Thank you for taking the time to leave us this review! We are glad to hear you were happy with our service.

Kind regards,
Chloe, BioGrad Diagnostics

Valutata 5 stelle su 5

Competitive price

Competitive price, fast service and very helpful stuff. Thank you

26 maggio 2022
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Risposta di BioGrad Diagnostics

Good Morning,

Thank you for taking the time to leave us this review! We are glad to hear you were happy with our service.

Kind regards,
Chloe, BioGrad Diagnostics

Valutata 5 stelle su 5

Very good service also contacted staff…

Very good service also contacted staff by email they were very helpful

25 maggio 2022
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Risposta di BioGrad Diagnostics

Good Morning Susan,

Thank you for sharing your experience with us! We are glad to hear you were pleased with the service you received.

Kind regards,
Isla, BioGrad Diagnostics

Valutata 1 stelle su 5

I received the result too late so had…

I received the result too late so had to pay £119 at the airport for a 4-hour test. It was submitted 70 hours in advance of flight.

23 maggio 2022
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Risposta di BioGrad Diagnostics

Good Morning Simon,

I apologise for the issues you have experienced. If this was postal PCR test it may have been delayed due Royal Mail as they do not operate a full service over the weekend. If you are able to email us at customerservices@biograd.co.uk we will be more than happy to investigate this for you.

Kind regards,
Isla, BioGrad Diagnostics.

Valutata 5 stelle su 5

Test für Rückflug direkt am Flughafen

Test für Rückflug direkt am Flughafen. 20.85 Pfund bezahlt (in der Innenstadt für 39,00)
Rechnung der Kreditkartenzahlung kam umgehend, das Testergebnis bach 15 Minuten. Danke für den sehr freundlichen Service!!!

23 maggio 2022
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Risposta di BioGrad Diagnostics

Good Afternoon Angela,

Thank you for taking the time to leave us this review! We are glad to hear you were happy with our service.

Kind regards,
Isla, BioGrad Diagnostics

Valutata 5 stelle su 5

The services was quick smooth

The services was quick.
They were very supportive and polite on the phone.
My results came on time.
At the airport now. Results was accepted.
Thanks 👍

21 maggio 2022
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Risposta di BioGrad Diagnostics

Good Morning,

Thank you for your review! Its great to hear about your positive experience with us.

Kind regards,
Isla, BioGrad Diagnostics.

Valutata 5 stelle su 5

Service was TOP

Very good and well organised service. . .And very affordable. Quick results as well. Will definitely recommend.

19 maggio 2022
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Risposta di BioGrad Diagnostics

Good Morning,

Thank you for taking the time to leave us this review! We appreciate the feedback and are happy to hear you were pleased with our service.

Kind regards,
Isla, BioGrad Diagnostics.

Valutata 5 stelle su 5

Good price, service and customer support

Ordered a pre travel PCR test. It arrived at my house next day. Posted it back with tracking and it arrived early the day after.
Was nervous as our flight was 6am the following day so we needed it testing the same day it arrived. Reached out to Biograd customer care who were very helpful telling us we will have our results by the end of the day. Recieved them later that day around 4pm in plenty of time.

12 maggio 2022
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Risposta di BioGrad Diagnostics

Good Morning Stephen,

We are glad to hear you are happy with the service you received. Thank you for taking the time to leave us such a great review.

Kind regards,
Beccy, BioGrad Diagnostics

Valutata 1 stelle su 5

non responsive company who gave false results- I have covid. 5 lateraL ft's positive. no response from the company via email. PR stunt???

I HAVE covid. i've been testing positive Lft's for a week. i sent off a Biograd PCR test which came back negative even though im sick with symptoms and tested psitive LFT before and after. i wanted a PCR test so id have proof of recovery. i did the test thoroughly well but it says i'm fit to fly! waste of money!

I wrote to the given customer advice helpline below as advised but they did not respond

10 maggio 2022
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Risposta di BioGrad Diagnostics

Good Morning,

I am sorry to hear you were not satisfied with our service. If you would like to email us at Customerservices@biograd.co.uk we will be more than happy to provide further information regarding your test result.

Kind regards,
Isla, BioGrad Diagnostics.

Update: 17/05/22
Hi Colm, we have attempted to contact you on multiple occasions. One of our Clinical Administrators and our Customer Services manager have reached out to you. If you are able to check your emails we will be more than happy to speak to you further about this.

Valutata 5 stelle su 5

I have been using Biograd for the last…

I have been using Biograd for the last ( near ) 2 years.
I've had about 6/8 pre travel tests.
They are very friendly, very professional and iI will always use them, I encourage family and friends to use them and their prices are the most competitive around. Tests results come back very clear and very quickly. Thank you

7 maggio 2022
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Risposta di BioGrad Diagnostics

Good Afternoon Susan

Thank you for taking time to leave this great review. We are pleased to hear you are happy with the service you received.

Kind regards,
Ann-Marie, BioGrad Diagnostics

Valutata 5 stelle su 5

Very pleased with the service easy to…

Very pleased with the service easy to order easy to test and only took 24hrs to get results so one Happy customer

6 maggio 2022
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Risposta di BioGrad Diagnostics

Good Morning Mrs. Stevens,
Thank you for taking time to leave this great review. We are pleased to hear you are happy with the service you received.

Kind regards,
Beccy, BioGrad Diagnostics

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