Bingo Diamond Recensioni 815

TrustScore 4 su 5

4,0

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Joined this site yesterday, deposited a small amount of money and walked away with a big win, wasn’t sure how long process time takes for a withdrawal so I started a live chat with Teresa and she assu... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Thieves won £230 gave £30 back stay clear scammers thieves taking winnings of people hopefully will go bankrupt very soon because there terms and conditions are not worth the paper there written on.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fair and decent site to play at. I've been a member of Bingo Diamond and their Sister sites for a while now. Compared to other sites i find they give a decent run for your deposit. The wins... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Jus want to say a massive thank you to Amanda who helped me get my 100 free spins, as I put £10 credit on to get the free spins and I didn't receive them, so Amanda was really helpful, she credited m... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Sala bingo
  2. Casinò
  3. Fornitore di servizi di giochi al computer

Bingo Diamond

Scritti dall'azienda

Bingo Diamond brings you fun online bingo and casino games straight to you in the comfort of your own home! With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
Our response to the current situation
At Bingo Diamond, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@bingodiamond.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

815 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great choice of games and Paul on chat…

Great choice of games and Paul on chat was brilliant no messing around just told me what I wanted to know. Withdrawals are good just take little longer to process when it money wallet method

18 marzo 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Melissa,

Thank you for your positive review of our site. We are glad to hear that you found Paul very helpful.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Kind regards,
Bingo Diamond

Valutata 5 stelle su 5

Dear Broadway.......

Why can't you run all your sites like this, amazing. Being able to see your REAL/BONUS balance in *almost* realtime is a great feature.

Good selection of slots, nice signup bonus, friendly customer service, "thanks Andrew and Rachel", what's not to like!

18 marzo 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Peter,

Thank you for your positive review of our site.

We will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Kind regards,
Bingo Diamond

Valutata 4 stelle su 5

Fantastic quick reply and very helpful…

Fantastic quick reply and very helpful Patrick in customer service was very helpful

15 marzo 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Jane,

Thanks for the great review!

Our team will continue to work hard to ensure you always have the best experience possible.

Kind regards,
Bingo Diamond

Valutata 1 stelle su 5

Refusing to give me my 800 pound…

Refusing to give me my 800 pound winnings without I’d but will still let me deposit and play I will be taking this to the gambling commission

Youve already told me you havs electronically age verified Me so why can't you do the same for identification give me my winnings! Also lied and said you have closed the account so I can not deposit lies I closed the account and have yhe chat log to prove! Email Com

Username adhux777 this is my partners treat pilot

3 marzo 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Stacey,

Thank you as always for your feedback, we do use the feedback gathered here to drive change internally.

I'm sorry to hear that you are experiencing a delay in receiving your withdrawal. In limited circumstances, withdrawals may be delayed, but only in instances where regulatory checks are required to verify a customer’s details.

We would be happy to look into this for you and see if there anything we can do to improve our service and your experience of the site.

Kind regards,
Bingo Diamond

Valutata 5 stelle su 5

Very helpful delt with my issue Very…

Very helpful delt with my issue Very quickly thank you

9 marzo 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Thanks for the great review, Georgia!!

Our Customer Service team is available on Live Chat 24/7 should you ever need us again.

Regards,
Bingo Diamond

Valutata 5 stelle su 5

Spoke to a lovely gentleman called…

Spoke to a lovely gentleman called Patrick, he helped resolved my issue straight away. Fab site and amazing customer service

6 marzo 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Samantha,

Thank you for your positive review of our site. I'm glad you enjoyed chatting with Patrick.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Kind regards,
Bingo Diamond

Valutata 5 stelle su 5

Teresa answered my question with speed…

Teresa answered my question with speed and explanations.

4 marzo 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Grannycaz,

Thank you for your positive review of our site.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Kind regards,
Bingo Diamond

Valutata 5 stelle su 5

Amazing customer service

Went on live chat regarding my welcome bonus. I was helped and probleusolved with no fuss. Amazing no nonsense rapid customer service.

3 marzo 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Thanks for the great review, Willow!!

We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!

Regards,
Bingo Diamond

Valutata 4 stelle su 5

Great site

Andrew on live chat was very helpful,great bingo site,will tell friends about it,thanks.

1 marzo 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Sean,

Thank you for your positive review of our site. We are glad to hear that you found Andrew very helpful.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Kind regards,
Bingo Diamond

Valutata 5 stelle su 5

Paul sorted my problem in mins and very…

Paul sorted my problem in mins and very polite

28 febbraio 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Karen,

Thank you for your positive review of our site.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Regards,
Bingo Diamond

Valutata 5 stelle su 5

The assistant on live chat was…

The assistant on live chat was absolutely brilliant in helping me navigate my way through the site

18 febbraio 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Lauren,

Thank you for your positive review of our site.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Regards,
Bingo Diamond

Valutata 4 stelle su 5

Amanda was great and quick 😀

17 febbraio 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Justin,

Thank you for your positive review of our site.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Regards,
Bingo Diamond

Valutata 5 stelle su 5

Catalina was very helpful and very…

Catalina was very helpful and very quick with her response

2 febbraio 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Rita,

Thank you for your positive review of our site. We are glad to hear that you found Catalina very helpful.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Regards,
Bingo Diamond

Valutata 5 stelle su 5

Teresa was very helpful

Thank you Teresa. You answered everything I wanted to know

29 gennaio 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Kristie,

Thank you for your positive review!

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Regards,
Bingo Diamond

Valutata 5 stelle su 5

Terrisa very helpful

28 gennaio 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Jamie,

Thank you for your positive review of our site. We are glad to hear that you found Terrisa very helpful.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Regards,
Bingo Diamond

Valutata 5 stelle su 5

Very understanding and fast response

23 gennaio 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Nicola,

Thank you for your positive review of our site.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Kind regards,
Bingo Diamond

Valutata 3 stelle su 5

Only one star so I can leave a review

Only one star so I can leave a review. Should be zero. Opened an account deposited £1250 withdrew £1715. They say on their website same day withdrawals . I am still waiting 4 days later, and they have put a block on processing my withdrawals until verification process complete. I sent all required documents within 10 mins of being asked. Shock horror hours later account still not verified. Stay clear. If I don't receive my funds I will be taking legal action !!!?

Update it seems it took this review to move things in the right direction . Money shown as paid out I will awaiting it landing in my account.
I will re rate as 3 for a fairly swift response.

22 gennaio 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Dear James,

I hope this message finds you well. Firstly, I want to express our sincere apologies for the delays and inconvenience you've encountered in the withdrawal and verification process.

We understand the frustration you must be feeling, and we genuinely apologize for any impact this has had on your experience with us. Please rest assured that we take your concerns seriously, and we are actively addressing the situation.

Our team is committed to verifying accounts as swiftly as possible, and we appreciate your prompt submission of the required documents.

We acknowledge the importance of timely withdrawals and want to assure you that we are taking immediate action to resolve this matter. If there are any further details you'd like to share or if you have specific concerns, please reach out to our customer support team.

Best regards,
Bingo Diamond team

Valutata 5 stelle su 5

Customer service were excellent and…

Customer service were excellent and very efficient sorting my inquiry out

22 gennaio 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Thanks for the great review, Mr J Bentley!!

We are delighted to hear that you are continuing to enjoy our site. Our Team is available 24/7 so please feel free to chat anytime!

Regards,
Bingo Diamond

Valutata 5 stelle su 5

PATRICK

Wonderful experience and customer service is spot on. Recommended thanks to PATRICK

20 gennaio 2024
Non scritta su invito
Logo di Bingo Diamond

Risposta di Bingo Diamond

Hi Don,

Thank you for your positive review of our site.

Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!

Kind regards,
Bingo Diamond

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più