Billy Bilsland Cycles Recensioni 

170
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Booked my emtb in for the "resurrection" service. The guys worked wonders replacing several key parts including chain, brake rotors, pads, cranks and cassette. Collected the bike on Saturday morning a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Many thanks to Neil, Liam & all the staff who work tirelessly to keep folk on their bikes during these difficult times. Service is of the highest standards & job well done. Whether you're looking to b... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had great service from the beginning. Apart from quality advice through the buying process, they delivered out on the West Coast. After a minor guarantee problem, they resolved this for us quickly... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was looking for a very specific Frog junior bike for my grandson's Christmas but was struggling to find one on the usual major cycle websites. My son who lives near the store in Glasgow's east end r... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di biciclette
  2. Officina di riparazione biciclette

Scritti dall'azienda

We are a family owned, independent bike shop with a proud Glasgow heritage. Opened in the Saltmarket in 1980 by decorated Scottish Olympic cyclist Billy Bilsland, the shop is now owned and run by his son Neil, backed up by a team of 15 passionate cyclists across many disciplines. We are experts in all kinds of bicycles; road, mountain, gravel, e-bikes and kids bikes. Our busy workshop deals with all kinds of bicycle repairs and servicing and we have a dedicated bike fit studio. More than a bricks-and-mortar store, we now have a thriving website delivering bikes and accessories to every corner of the British Isles.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

170 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(170)

26 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The Grevil F - Just Great!

Can I say anything good about Pinarello’s new Grevil F? Actually … quite a lot … Words such as Awesome! Wow! Fantastic! Great! Superb! Quite simply: what a machine! This is a gravel bike that thinks it’s a racing bike. It’s very fast and very responsive on the road and off road. Some reviewers were sniffy about the Fulcrum wheelset. Don’t listen - it has been just great! The Campag Ekar groupset is simply awesome. The Grevil frame is ultra stiff and you can feel the power being transferred. This is a dream machine and I’ve been using it more often than my racing bike (a Time Alpe d’Huez 21) - which is really saying something. Superb customer support from the Bilsland Team - Dougie and Neil. I’ve already said to Neil that I think my next racing frame will be a Dogma! Brilliant Bilsland’s! Thanks!

14 luglio 2022
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Risposta di Billy Bilsland Cycles

Glad to hear you are enjoying the Grevil Shaun! Thanks for the kind review.

Valutata 5 stelle su 5

Excellent service

Excellent service, very friendly & helpful. Definitely would recommend

16 maggio 2022
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Risposta di Billy Bilsland Cycles

Thanks Lesley, hope you enjoy the Eovolt

Valutata 5 stelle su 5

Just been into the bike shop

Just been into the bike shop - had a few technical issues with my electric bike - and from the phone call to going into the shop - so knowledgeable, helpful and kind. Bike fixed. It’s sunny outside and I’m sunny on the inside cause of these guys! Cheers - u guys are the biz!

26 marzo 2022
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Risposta di Billy Bilsland Cycles

Thanks Michelle!

Valutata 5 stelle su 5

Best site for bikes

Bike was really well packaged and it arrived a week earlier than expected. Highly recommend.

25 marzo 2022
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Risposta di Billy Bilsland Cycles

Glad to be of service Morgan. Thanks for the review.

Valutata 5 stelle su 5

Outstanding service and support

Outstanding service and support, could not recommend these guys and girls highly enough; went out of their way to help me acquire a bicycle that I could not get locally in London nor go to Glasgow to collect.

Thank you...!!!!

6 gennaio 2022
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Risposta di Billy Bilsland Cycles

Thanks for the lovely review Richard, we are always happy to help. Hope you enjoy your new bike when it comes! Thanks, Billy Bilsland Team

Valutata 5 stelle su 5

First class service

Had been trying to source a particular Cannondale for well over a year, the other retailers I was in contact with still giving wait periods of at least four months. A friend pointed me at Billy Bilsland, who got on it right away and came up with the bike in a couple of weeks! Regular communication and excellent service in store. First class.

4 dicembre 2021
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Risposta di Billy Bilsland Cycles

Hi Nigel, Glad we could help! Hope you're enjoying the Topstone and getting in plenty of miles. Thanks The Billy Bilsland Team

Valutata 5 stelle su 5

I was after a Whyte E-160 and saw they…

I was after a Whyte E-160 and saw they had one in stock. I spoke to Neil who's customer service was really good so placed the order. They Invisiframed it and chucked in some peddles so can't thank them enough. Doug kindly delivered it to the south of England FOC too... would highly recommend!

3 dicembre 2021
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Risposta di Billy Bilsland Cycles

Hi Chris, Thank you for the kind words, hope you're enjoying the new EBike! Thanks again Billy Bilsland Team

Valutata 5 stelle su 5

Could not be more helpful and dripping…

Could not be more helpful and dripping with expertise!

In the height of mid / post pandemic bicycle kit shortages, Billy Bilsland were like a ray of sunshine. Several rays in fact. A very special gift for my equally special other half had to be right. BB had one of only two of the desired models in the whole of Europe and they bent over backwards to change the groupset, wheels and quite a few other bits from the stock edition to "our" edition. So many phonecalls from me - and so much help from them. They made all the changes super quickly and took care of delivery - also fast. The bike is just perfect. Thank you!

16 novembre 2021
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Risposta di Billy Bilsland Cycles

Hi Tim, Good to hear your Bike is running perfect and we are glad to have been able to help in your time of need. Thanks or your kind words

Valutata 5 stelle su 5

Excellent service

Excellent service! Went in to buy child’s bike and got to try one out across the road in the park for sizing. Useful advice and very prompt service. Would definitely recommend!

11 novembre 2021
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Risposta di Billy Bilsland Cycles

Thans Marianne!

Valutata 5 stelle su 5

Bike Fit Service

I recently had a bike fit session with Ellie to help improve my posture and comfort on my existing Specialized Allez Sport.
Ellie was very knowledgeable and made a few tweaks to my riding position and has really helped eliminate sources of discomfort in my lower back and hands when riding.
Would recommend this service to people looking to improve their road bike riding experience.

11 novembre 2021
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Risposta di Billy Bilsland Cycles

Hi Angus, Thank you for the lovely words we greatly appreciate this. We are glad to have been able to help out with your Fit hope you're out getting plenty of miles in on the bike

Valutata 5 stelle su 5

Excellent Service from Bilsland Cycles

I was looking for a very specific Frog junior bike for my grandson's Christmas but was struggling to find one on the usual major cycle websites. My son who lives near the store in Glasgow's east end recommend I try Biily Bilsland Cycles. Amazingly the bike was in stock and at a very competitive price. The website was well composed and user friendly and I was kept up to date about my order. Four days after ordering, the bike was delivered to me for a very reasonable £10 fee. Overall the experience was first class and I now will check this website first when looking for bikes or accessories.

30 settembre 2021
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Risposta di Billy Bilsland Cycles

Hi Neil,

Thank you foe your kind words. We are glad your grandson will have a shiny new bike to open on Christmas morning :)

Thanks again,
The Billy Bilsland Team

Valutata 5 stelle su 5

I have recently purchased a new bike

I have recently purchased a new bike, haven’t cycled in years but right from when I phoned to make the appointment the team were polite and helpful.
Dougie was fantastic in assisting me make the right purchase and making the necessary adjustments that I wanted. Billy’s was recommended to me and I wouldn’t hesitate in giving the same advice. First class!

16 settembre 2021
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Risposta di Billy Bilsland Cycles

Thanks so much for the review Mairi it is much appreciated. We are glad you are happy with you're new bike and we hope you have plenty of fun with it!

Thanks again,
Billy Bilsland Team

Valutata 5 stelle su 5

Great service and great value on a new…

Great service and great value on a new bike for my grandson. The Bike was built very well, securely packaged and despatched within 24 hours of my order. Fantastic service!

9 settembre 2021
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Risposta di Billy Bilsland Cycles

Thank you for the great review! We hope you're grandson loves the new bike.

Thanks,
The Billy Bilsland Cycles Team

Valutata 1 stelle su 5

Poor after Sales very unhelpful

Got delivered new Whyte Shoreditch v2 hybrid,
Pedal snapped off on second ride out and I was told it was due to installation.
I have fitted numerous pedals and and can do most servicing of an MTB.
The pedal arm was faulty but the after sales left a lot to be desired.
I am now awaiting a new crankset at my own expense.

17 agosto 2021
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Risposta di Billy Bilsland Cycles

Hi Wayne, Sorry again that you had an issue with your bike. Before shipping any of our bikes we fit pedals in order to test ride the bike to make sure there are no faults from manufacturer. When we fitted and removed the pedals there were no issues with the crank arm. Like we said in our email conversation, from the pictures you provided it can been seen that the pedals had been cross threaded into the crank arm. This means that even though the pedals may have been tight, the interface between the pedal and crank arm had been compromised, making the the connection very weak. We then tried to source you another crank arm or chain set from Whyte but unfortunately due to the global bicycle part shortage they did not have any spare. We understand that the communication in letting you know the crank was out of stock could have been better, In the future we will improve this for our customers

Valutata 5 stelle su 5

GENESIS

The bike, Genesis Day One. was very well packed and delivered without problems. It was evident that the bike had been checked and prepared for easy final assembly when it arrived

4 agosto 2021
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Risposta di Billy Bilsland Cycles

Thanks for the review Chris, hope you are getting plenty of miles in on the Day One

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