Bike Parts-kymco Recensioni 

Let op! Onderstaande gaat over Kymco België!
Begin maart onderdeel besteld voor mijn Kymco. Maar nooit ontvangen. In april gebeld en ze zouden het uitzoeken en terug bellen. Nooit gedaan. In mei maar een mail gestuurd. Géén reactie. Het is nu begin juni.
Via PayPal nu maar mijn geld terug gevraagd. Bewijsjes gestuurd van de bestelling en de mail naar Kymco.
Ik krijg nu mijn geld terug via PayPal. Super!
Maar Kymco België? Doe er geen zaken mee!!
Nul sterren!

I have a kimco midi mobility scooter and have had nothing but trouble with it since I brought it last August. The kimco company sold the Kimco mobility scooter with missing parts. I advise any shop or company to not buy any of Kimco scooters they are a disgrace. They sell these kimco scooters to the disabled and pensioners.. this company should be ashamed of themselves. My advise to people is stay clear of the Kimco mobility scooter buy another brand for your sake

ak 550 headlight relay, it was returned by customs and they did not return the payment because it was an electronic part?

I have a Kymco mini comfort which needed a key, I sent order to Bridgend, thinking that it would not be any problem sending a replacement No reply from them and nothing received.
The service is NON EXISTANT
Would not buy Kymco again..

I purchased a Kimco mobility scooter to give me independence to come and go from my home as I please.

The scooter began to cut out, which become more frequent. After getting it serviced, the problem was identified and a part ordered. After nearly a week of not hearing anything I chased up the status of my order. I was told that the part was out of stock and they were awaiting a delivery from abroad. They did not say this when the part was ordered, not could they say when the part would be in stock. After probing I was told it could be several months due to Covid cases where the parts come from. No apology was given for the lack of communication and details given at the point of ordering the part.

When asked about options I was told the manager may allow the part to be taken from another scooter and fitted to mine. They returned the call to tell me this is not an option and there is nothing they can do. Explaining that it leaves me unable to leave my home alone for an undetermined amount of time meant nothing- they company are uninterested and unsupportive.

The level of customer service was incredibly poor and the situation unresolved. I am shocked that leaving a disabled person in this situation is ok for them and that they deem this a satisfactory level of customer service.

I completely regret purchasing the scooter and highly recommend that you avoid the company altogether.

They have quite attracting web catalog with bright promises, so you place an order and .. hello ignorance!
Awful experience after 2 orders placed on same evening:
1. no replies on emails sent in English, neither in French by Gtranslate,
2. called the only tel.number - they speak French only, no English, then just dropped the call in middle of my sentence,
3. one of items I paid was out of stock but no refund proposed, sent two emails asking compensation - see point 1.
4. somebody sometimes replying on emails but that person is not working in store and is absolutely incompetent about matter and helpless, ignoring what I am asking in emails.
5. not possible to adjust an order once its converted from basket. So I created and paid 2 orders same evening asking by email and message in web page to combine P&P to save 30eur on postage costs - ignorance, no answer. Double postage costs invoiced.
At the end:
- received 17 items of 18 ordered in 2 deliveries, all new originals in good condition,
- waiting for refund,
I would not buy from them ever if there would be any alternative.

Have written to them via their UK web site multiple times and they do not respond. Have also written mails in english, no answer. The web site states that they respond within 24/48 hours, they do not.

They run a website with a UK domain but refuse to respond to emails in english and only speaking in french which i find extremely rude, they sent me the wrong parts and ignored emails complaining about it. Keep your money and avoid this criminal company.