Make sure they are clear with you on what you get
I joined Better Happy with the expectation of structured coaching, clear guidance, and regular development support. What I actually experienced was very different.
The “programme” turned out to be little more than a WhatsApp group with occasional Zoom calls. There was no onboarding process, no structured 1-to-1 guidance, and no follow-up on anything discussed. Tasks or development plans were not explained, and the coaching side was vague at best.
When I raised these concerns calmly and constructively, instead of addressing them or clarifying how the support was meant to work, the coach became defensive and suggested cancelling my membership. The response to feedback was to push me out rather than improve the service.
The whole experience felt unstructured, unsupported, and far from what was advertised. If you’re looking for genuine coaching, clear direction, or a programme that stands behind its claims, this wasn’t it in my experience.