Better - Waltham Forest Feel Good Centre Recensioni 

133
TrustScore 4 su 5

3,9

170 Chingford road, E17 5AA Walthamstow, GB


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Valutata 4 stelle su 5

It was a very pleasant experience. It was my first visit and I am working towards better mobility and less pain following spinal surgery, 8 months ago. Staff (guy with curly hair (Afro) was very h... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

The pool is far too cold , my husband has had a stroke , do was hoping to do swimming for rehab ??? Changing rooms are too small , even parent and child as there is two adults and one chair ….. the di... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great experience with the Mindfulness class that I attended for the first time. I was at the Feel Good Centre in Walthamstow. I had a wonderful experience. I felt refreshed, as if I had just... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

There was a cover swim teacher, Bryce, who was outstanding on helping my SEND daughter to begin to settle on the water and it has been a huge difference so far and a good memory for her, to what usual... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Centro per il tempo libero
  2. Palestra e centro fitness
  3. Palestra
  4. Piscina al coperto
  5. Biblioteca
  6. Piscina all'aperto

Scritti dall'azienda

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Informazioni di contatto

  • 170 Chingford road, E17 5AA, Walthamstow, Regno Unito

3,9

Molto buono

TrustScore 4 su 5

133 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,9

Tutte le recensioni

(133)

5268 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Great Flagship Pool

I only use the pool and I have had a good experience swimming where you can use all tools to support and improve your swimming techniques. I have also had adult lessons and they are good in their approach, as I have taken those learnings away and can swim much better. All staff members are helpful.

9 ottobre 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Meena,

Thanks for your review.

We are so pleased to hear that you are enjoying the pool at Waltham Forest Feel Good Centre!

Warm Regards

Hazal

Valutata 4 stelle su 5

Great options of clubs

Overall I am happy, only thing I would suggest is when a new student starts it would be nice to be welcomed/acknowledged so we are aware of what we need to do, where to meet etc.

1 ottobre 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Charlene

Thank you for your review. 

It is great to see that you are enjoying your experience at Waltham Forest Feel Good Centre, and we appreciate your feedback. 

We will be sure to pass this on to the centre staff. 

Kind Regards

Amir

Valutata 5 stelle su 5

Best value for money health experience I've found

Great training environment, a wide range of facilities, everything you need to get fit and healthy.

3 ottobre 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Duncan,

Thanks for your review.

We are so glad to hear that you are enjoying Waltham Forest Feel Good Centre!

Warm Regards

Hazal

Valutata 5 stelle su 5

My little girl is loving these…

My little girl is loving these gymnastics classes. She is gaining confidence and receiving at times 1:1 support when required. This was her second lesson and she’s always very excited to go

30 settembre 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hello Ashleigh,

Thank you very much for your comments and feedback.

Kind Regards

Valutata 4 stelle su 5

The better App is not intuitive at…

The better App is not intuitive at all!!!

However, the member of staff Fariya was extremely helpful. I’ve explained to her why I never found the app intuitive.

27 settembre 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Usman 

Thank you for your review. 

We are sorry to see that you have encountered difficulties while using the Better App. We're glad to hear that Fariya has been able to assist you!

We hope that this support has made it easier for you to make bookings and navigate the app.

Kind Regards

Amir

Valutata 1 stelle su 5

No support from staff

No support from staff they just told me to work it out on the tablet myself and sign up etc, no introduction or a walk around the facility. I have joined but will see how it goes otherwise will cancel

20 settembre 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Bilal,

Thanks for your review.

We are disappointed that you did not have the best experience when signing up but how you enjoy the facilities now you are a member!

Warm Regards

Hazal

Valutata 5 stelle su 5

It felt amazing to get back to my local…

It felt amazing to get back to my local gym ,feel good centre!
Nice, spacious close to your home works perfect for me.

17 settembre 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hello Saima,

Welcome back  !!

Thank you for your comments and feedback.

Kind Regards

Valutata 2 stelle su 5

Poor Customer Service

From 11th of August I pay for membership, my partner(adult membership) and two juniors membership... I am a student and I had to upload some documents, what I did (student ID card and a screenshot of enrollment page from university), in the same time I contacted my University for an official letter, the answer took longer to receive... from 31st of August my membership was suspended, but anyway on 2nd of September the money for membership for current month was taken from my bank account... I contacted Customer Service via e-mail and from app(already sent the confirmation letter which I received already), but until today my membership still suspended...
I am very disappointed and it is unacceptable to explain every day to staff the situation for to get me access through the gate...

1 settembre 2025
Non scritta su invito
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Elena

Thank you for your review. 

We are sorry to hear about your experience and a contact request has been sent to you through Trust Pilot.

Please respond to this request at your earliest convenience so we can look into your membership queries. 

Kind Regards

Amir

Valutata 5 stelle su 5

Great place

Great place, great equipment and facilities. Regularly cleaned and maintained. Ans great customer support and friendly staff.

29 luglio 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hello David,

Thank you for your comments and Feedback.

We are delighted  to know that you are enjoying the facilities at the centre.

Warm Regards.

Valutata 5 stelle su 5

Excellent facilities

Excellent facilities, first class care and multidisciplinary equipment

10 luglio 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hi IB,

Thank you so much for your kind words! 

We are very happy to hear that you appreciated our facilities, care, and equipment at the Waltham Forest Feel Good Centre. Providing a first-class experience is our top priority, and your feedback means a lot to our entire team. We look forward to continuing to serve you with the best care possible!

Kind regards,

Charmaine

Valutata 4 stelle su 5

The facilities and array of options

The facilities and array of options, classes, activities , they have nearly everything for everyone, staff is knowledgeable and helpful. I only gave 4 stars because although mostly everywhere is spotless clean, the space that should be the most importantly clean are the toilets which really need much more attention. Other than that i highly enjoy and recommend this place.

9 luglio 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Laura,

Thank you so much for your thoughtful review and for recommending us! 

We're delighted to hear that you enjoy the variety of classes and activities, and that our staff has been helpful. We also appreciate your feedback regarding the cleanliness of the restrooms — maintaining a spotless environment is very important to us, and we’ll be sure to address this right away. We hope to continue providing you with a great experience every time you visit!

Kind regards,

Charmaine

Valutata 5 stelle su 5

Great swimming lesson experience with ZOE

Zoe is a great teacher and I was worried about the possibility of convincing our child to go in without us every week. But it was not the case she loved to go in without us and has made significant progress. We now look forward to moving on to Foundation classes.
Thank you.

25 giugno 2025
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Risposta di Better - Waltham Forest Feel Good Centre

Hi SK,

Thanks for your review.

We are so pleased to hear that the staff at Waltham Forest Feel Good Centre have been so supportive with your child's development and that she is enjoying her classes!

Warm Regards

Hazal

Valutata 5 stelle su 5

Massive Shout-Out and Thank You to the…

Massive Shout-Out and Thank You to the Front-Line Reception Team and All the Amazing Staff at Waltham Forest Feel Good Centre

I want to give a massive shout-out and heartfelt thank you to the incredible team at the Waltham Forest Feel Good Centre — especially the front-line reception staff, who are the first to greet us with a smile every time we walk in. A special mention goes to Jesse, Ruwayda, Tamara, Aqsa, Razvan, Latanya, Kie, and Farhiyo.

My wife and I have been attending the Feel Good Centre since it opened, and over the years we’ve had the pleasure of meeting so many fantastic staff members. From past to present, the entire team has shown nothing but warmth, professionalism, and dedication — making the Centre a truly special place.

That said, the current team — what can I say? They are simply amazing. Every time we come in, we’re made to feel like royalty. The reception team always welcomes us so warmly, asks how we’re doing, and even checks in on our family. That kind of personal care means so much to us.

Because of the amazing atmosphere the staff have created, we’ve brought many friends and family members to the gym. It genuinely feels like home — a place filled with positivity and community. The staff are always friendly, funny, supportive, and yet highly professional.

A big shout-out to the front desk team who, despite dealing with countless people each day, remain courteous, helpful, and full of kindness. You are the heartbeat of the Feel Good experience.

We also want to thank the General Manager, who has been there for us in times of need. Your leadership and support are deeply appreciated and clearly reflected in the exceptional team you lead.

After more than eight years as members, we’ve never once been disappointed. From the early days to now, the staff have always gone above and beyond — and we are truly grateful.

Thank you from the bottom of our hearts for making us feel like part of the Feel Good family. You’ve made a lasting impact on our lives, and we sincerely hope your managers recognise how exceptional you all are.

With love and appreciation,
Peter and Sharon Jones

28 giugno 2025
Non scritta su invito
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Risposta di Better - Waltham Forest Feel Good Centre

Dear Peter and Sharon,

Thank you so much for your heartfelt and generous review! 

We are truly touched by your kind words and the time you took to recognise the Waltham Forest Feel Good Centre team. It means the world to us to hear how much you feel welcomed, supported, and valued every time you visit.

Our reception team — Jesse, Ruwayda, Tamara, Aqsa, Razvan, Latanya, Kie, and Farhiyo — will be thrilled to know their efforts are appreciated so deeply. We’re incredibly proud of the warm, professional, and friendly environment they create, and your acknowledgement truly encourages us all to keep going above and beyond.

It’s wonderful to hear how the Feel Good Centre has become a home away from home for you, and that you’ve shared this positive experience with friends and family. Your loyalty over the past eight years is a testament to the dedication of our entire team and the supportive community we strive to build.

We will be sure to pass your thanks along to the General Manager and everyone involved. Reviews like yours inspire us to continue delivering exceptional care and service every day.

With gratitude and warmest wishes,

Charmaine

Valutata 5 stelle su 5

Good place to visit

Good place to visit

22 giugno 2025
Non scritta su invito
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Mobil,

Thanks for your review.

We are so pleased to hear that you think Waltham Forest Feel Good Centre is a good place to visit!

Warm Regards

Hazal

Valutata 5 stelle su 5

The staff are very friendly

The staff are very friendly! I used the centre for a birthday party and it was organised very well, tidy meeting room and staff had a positive attitude to help!

1 giugno 2025
Non scritta su invito
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Asia,

Thanks for your review.

We are so glad to hear that you had such an amazing party at Waltham Forest Feel Good Centre!

Warm Regards

Hazal

Valutata 5 stelle su 5

A great place for families in the local community!

My two children have participated in both swimming lessons and gymnastics since the age of 5. The multiple coaches they have had over the years have always demonstrated passion for the skills and professionalism in delivery. As well as lessons, the facilities here are seemingly almost endless for families - from the pool to the soft play to the track. It truly is a great place for families in the local community!

21 giugno 2025
Non scritta su invito
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Adi,

Thanks for your review.

It is fantastic to hear that you and your family are enjoying the activities on offer at Waltham Forest Feel Good Centre!

Warm Regards

Hazal

Valutata 5 stelle su 5

Amazing at what they do would 100%…

Amazing at what they do would 100% recommend

19 giugno 2025
Non scritta su invito
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Dante

Thank you for your review and recommendation!

We hope you continue to enjoy using the facilities at the Waltham Forest Feel Good Centre, and thank you for choosing Better.

Kind Regards

Amir

Valutata 5 stelle su 5

Great customer service 👍

22 giugno 2025
Non scritta su invito
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Ferhan,

Thanks for your review.

We are so glad to hear that you had such great customer service at Waltham Forest Feel Good Centre!

Warm Regards

Hazal

Valutata 5 stelle su 5

Absolutely amazing place

Absolutely amazing place, staff are so friendly, especially Valentino on the front desk, always cheerful and helpful! Can fully recommend. !!

21 giugno 2025
Non scritta su invito
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Jessica,

Thanks for your review.

We are so glad to hear that you think Waltham Forest Feel Good Centre is so amazing!

Warm Regards

Hazal

Valutata 5 stelle su 5

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⭐⭐⭐⭐⭐ 5 stars

I’ve been coming to this leisure center regularly, mainly for swimming and occasionally for the sauna, and I’m genuinely impressed with the overall experience. The facilities are always clean, well-maintained, and welcoming. The pool is a great space for both casual and more serious swimmers, and the sauna is a perfect way to relax afterward.

What really sets this place apart, though, is the staff. Everyone I’ve encountered has been friendly, professional, and always willing to help. They create a warm and safe atmosphere that makes each visit enjoyable.

A special shout-out to the management team – it’s clear they’re doing an excellent job. Everything runs smoothly, the facilities are consistently in great condition, and there’s a real sense of care and pride in how the center is operated. It makes a big difference.

Thank you to the whole team for making this such a great place to spend time and stay
Ahmad Hamadani

19 giugno 2025
Non scritta su invito
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Risposta di Better - Waltham Forest Feel Good Centre

Hi Ahmad,

Thank you for your fantastic review!

We are so delighted to hear that you are enjoying Waltham Forest Feel Good Centre.

We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.

We have also passed on your comments to the centre!

Warm Regards

Hazal

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