Following my teenage daughter and her friend around like absolute creeps acting like there’s some sort of criminal just because they’re older Doesn’t mean they’re not allowed to have fun not every te... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeRose Hill Park, SM1 3HH Sutton, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The Customer Service Adviser Charmaine as given me most responsive, efficient and thoughtful assistance to solve my queries and issues over the booking, cancellation and use of the BETTER apps as a NE... Leggi di più
L'azienda ha risposto
I absolutely love attending Nej’s classes! She is incredibly motivating and always makes sure I feel supported, especially during my pregnancy. She consistently gives me alternative exercises so I c... Leggi di più
L'azienda ha risposto
I attend the early morning sessions HIIT and core conditioning and they are great .. great fun great workout and a lovely trainer . I have bad knees from playing lots of squash, doing these sessions s... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Centro per il tempo libero
- Palestra e centro fitness
- Palestra
- Piscina al coperto
- Biblioteca
- Piscina all'aperto
Scritti dall'azienda
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informazioni di contatto
Rose Hill Park, SM1 3HH, Sutton, Regno Unito
4,1
Molto buono
37 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Following my teenage daughter and her…
Following my teenage daughter and her friend around like absolute creeps acting like there’s some sort of criminal just because they’re older
Doesn’t mean they’re not allowed to have fun not every teenagers gonna rip up your soft play get a grip
8 agosto 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Gareth,
We're sorry to hear that your experience was disappointing.
We appreciate you taking the time to share your feedback regarding how your daughter and her friend felt during their visit. We understand that leisure centres should be welcoming environments where young people can enjoy themselves safely, and we're sorry to hear that their experience left them feeling uncomfortable.
Customer feedback is important to us, and your comments will be taken on board as part of our ongoing efforts to ensure all visitors feel welcome and treated with respect.
Warm Regards,
Hazal
Charmaine is an excellent customer service adviser!
The Customer Service Adviser Charmaine as given me most responsive, efficient and thoughtful assistance to solve my queries and issues over the booking, cancellation and use of the BETTER apps as a NEW member of the Sports Club. Excellent 5-star service. Keep it up!
7 agosto 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Yee,
Thank you for your wonderful review!
We're delighted to hear that Charmaine was able to provide responsive, efficient, and thoughtful support as you navigated bookings, cancellations, and the Better app as a new member. We'll be sure to pass on your kind words and recognition to her.
Thank you for choosing us, and we're pleased that your experience has been worthy of a 5-star rating.
Warm Regards,
Hazal
When you buy socks and just return…
When you buy socks and just return instantly infront of them they refuse.....it's a scam
5 giugno 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Good Afternoon,
Thank you for your review!
We're sorry to hear about the issues you experienced with requesting a refund.
We currently do not offer refunds for products that you purchase at the centre, i.e. trampoline socks.
We're deeply sorry for any inconvenience this has caused, as you may not have been aware of our Terms and Conditions.
Thank you again for your feedback!
Warm Regards,
Kaisha
Highly recommend gym classes at Sutton Sports Village.
I've been attending Nej's body conditioning, HIIT and core classes for about 8 months. The activities change from week to week so we don't get bored. She's really approachable and friendly!
1 maggio 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Carolyn,
Thanks for your review.
We are so pleased to hear that you are enjoying Sutton Sports Village and, in particular, the HIIT and conditioning classes.
We hope you continue to enjoy your visits
Kind Regards
Rachel
Sutton Sports Village covers all…
Sutton Sports Village covers all fundamentals of a great gym. Great staff, great classes and a great community. Have been going been going for many years and still see consistent investment in new equipment every year!
27 aprile 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Daniel,
Thank you for your great feedback!
We’re delighted to know you’ve been with us for many years, and glad you value the staff, facilities, and community feel at Sutton Sports Village.
We really appreciate your continued support and look forward to seeing you in the centre for years to come!
Best wishes
Azaria
Better Classes & PT
I absolutely love attending Nej’s classes! She is incredibly motivating and always makes sure I feel supported, especially during my pregnancy. She consistently gives me alternative exercises so I can still take part safely, which I really appreciate. The classes are always fun, full of good energy, and something I genuinely look forward to.
Lucy is also a great PT who has been a huge support in my weight loss journey. Her daily check-ins keep me accountable and motivated, and she genuinely cares about my progress. I couldn’t recommend them both enough!
14 aprile 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Angeline
Thank you for your review.
We are very pleased to hear how supported and motivated you feel at Sutton Sports Village.
It is also great to know that Nej and Lucy have been able to provide amazing classes and personal training tailored to your needs.
We hope you achieve your health and fitness goals with us, and congratulations on the birth of your newborn!f your newborn!
Kind Regards
Amir
The gym is always clean and not too…
The gym is always clean and not too busy and the staff are fantastic
8 aprile 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Robert,
Thanks for your review.
We are so pleased to hear that you are enjoying your time with us!
Warm Regards
Tom
Shout out to the staff on reception
Shout out to the staff on reception for their help this evening!
31 marzo 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Ed,
Thanks for your review.
We are so pleased to hear that the staff at Sutton Sports Village have been so helpful!
Warm Regards
Hazal
Brilliant Gym with a great atmosphere
Really good gym with a fantastic atmosphere within the gym members, lovely staff and really easy to use
30 marzo 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Connor,
Thanks for your review.
We are so pleased to hear that the staff at Sutton Sports Village have been so supportive!
Warm Regards
Azaria
Good gym experience and friendly staff
25 marzo 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Viktor
Thank you for your review.
It is great to see that you are enjoying your experience at Sutton Sports Village and that you have had the opportunity to meet the centre staff!
Kind Regards
Amir
Sutton Sports Village
Staff are always friendly, welcoming and always willing to help. The sauna, gym and centre as a whole is constantly kept clean by staff. Lastly, the gym has modern and well maintained equipment however a T-Bar row machine would be welcome.
20 marzo 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Lewis
Thank you for your review.
We are very pleased to hear that our team’s friendly, welcoming service and the cleanliness of our gym, sauna and changing rooms are enhancing your experience with us.
It is also great to know you’re enjoying our modern Techno Gym equipment and extensive free weight range. We also appreciate your suggestions for additional equipment, such as a Smith machine and a T‑bar row.
Kind Regards
Amir
Good equipment and changing rooms
Good equipment and changing rooms, but cleanliness is an issue.
20 marzo 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Freddie
Thank you for your review.
We are very pleased to see that you are enjoying the gym equipment and the changing facilities at Sutton Sports Village.
We also appreciate your feedback regarding the cleanliness, and we will pass this on to the centre staff to review.
Kind Regards
Amir
Great gym
The gym and sauna is fantastic. People are really friendly and all the staff and nice and polite.
Keep up the great work,
Simon
17 marzo 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Simon,
Thanks for your review.
We are so pleased to hear that you are enjoying Sutton Sports Village!
Warm Regards
Azaria
Great Gym!
I frequently use this gym and it’s always very clean and tidy, with a good selection of equipment. Shoutout to Nej, who is always helpful, friendly, and has a smile on her face.
16 marzo 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi David,
Thanks for your review.
We are so pleased to hear that the staff at Sutton Sports Village have been so supportive and that they are providing satisfactory facilities!
Warm Regards
Azaria
Very good gym
Very good gym - always clean and never over crowded. Staff very helpful especially Nej!
16 marzo 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Sam,
Thanks for your review.
We appreciate you awarding us 5 stars!
It is great to hear that you are enjoying the gym and we look forward to welcoming you back soon!
Warm Regards
Azaria
Best instructor Nej
Gym is generally quiet and is great to have the option for sauna. Great classes with Nej go 3/4 times a week! Defiantly pushed my fitness and Gained knowledge of how accurately exicute moves with a Bad back. Nice to finally have the option to workout early in the morning! Defiantly recommend!
13 marzo 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi George,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Sutton Sports Village.
It is fantastic to hear that Nej has been so encouraging and has assisted you with your fitness goals.
Warm Regards
Hazal
early morning sessions at Sutton Village
I attend the early morning sessions HIIT and core conditioning and they are great .. great fun great workout and a lovely trainer . I have bad knees from playing lots of squash, doing these sessions since December not only have improved my core , stamina & CV but improved the muscles around my knees enabling to carry on rackets sports . Everyone should give it a try better than working out on your own !!
3 marzo 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hi Claire,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Sutton Sports Village.
It is amazing to hear about your progress and we appreciate you recommending us!
Warm Regards
Hazal
I absolutely loved the place
I absolutely loved the place.
Excellent facilities, friendly and helpful staff and very positive vibes around.
I would totally recommend to anyone looking for gym in the area.
Even tried the soft play and it was the largest I have ever seen! Good food and snacks at the cafe too.
Has large indoor and outdoor spaces for sports and games and even a BMX and skate park.
Plenty of parking space for those driving in.
Overall, I think this is how we get BETTER as a community.
22 febbraio 2026
Risposta di Better - Sutton Sports Village
Hi Eakan,
Thank you so much for your amazing review!
We’re absolutely delighted to hear how much you loved your visit to our Sutton Sports Village.
We're thrilled that you enjoyed everything from the gym facilities and friendly team to the soft play, café, and our indoor sports spaces.
It’s fantastic to know you appreciate the BMX and skate park, which is next door to us, the parking, and the overall atmosphere.
Your comment about getting better as a community truly means a lot to us.
We hope to see you again soon!
Warm Regards,
Kaisha
Sutton Trampoline Park
The trampoline park is amazing for families and children. We had a great experience. The staff were great and really accommodating for my autistic child.
18 gennaio 2026
Non scritta su invito
Risposta di Better - Sutton Sports Village
Hello Clarence,
Thank you very much for your comments and feedback.
We are delighted, that you and you family had a great time at our centre.
Kind regards
Always a pleasant gym.
Experience was swift and easy on the app and had more friction over the phone. Phone lines could be better and more responsive for quick gym updates.
1 gennaio 2026
Risposta di Better - Sutton Sports Village
Hi Shajj,
Thanks for your review.
We are so pleased to hear that you are enjoying the app and thanks for your feedback about the phones, this has been logged.
Warm Regards
Hazal
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.