Why do I require a doctor's note to freeze my account? What kind of nonsense is this. This is supposed to be a social enterprise apparently...more like they want you to be locked in to a contract. 202... Leggi di più
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Sede
Cambia sedeHornsey Rd, N7 7NY London, GB
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We attended today for the multi zone activity. From entering, Tee at the reception desk was super friendly and kind. Aminata at the desk for the activity area was very helpful and friendly. As well as... Leggi di più
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I took my grandson and some friends to Sobell centre and I had got the wrong tickets, they couldn’t give me my money back at the desk and told me to get in touch with customer services, so I had to b... Leggi di più
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I have always wanted a peak time membership, it took some time but I got the deal I needed and I am currently enjoying the newly fitted gym, less hassles and this sets me up for the day fit and well.
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Dettagli dell'azienda
- Centro per il tempo libero
- anche in
- Biblioteca
- Palestra
- Palestra e centro fitness
- Piscina al coperto
- Piscina all'aperto
Scritti dall'azienda
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informazioni di contatto
Hornsey Rd, N7 7NY, London, Regno Unito
3,6
Nella media
67 recensioni
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Why do I require a doctor's note to…
Why do I require a doctor's note to freeze my account? What kind of nonsense is this. This is supposed to be a social enterprise apparently...more like they want you to be locked in to a contract. 2026 and still forcing customers in to locked contracts...despicable. Never joining again.
24 agosto 2026
Risposta di Better - Sobell Leisure Centre
Hi Fazleh,
Thank you for your review!
We do not operate contracts across our Membership agreements, as our customers are free to make changes to their Membership or cancel at any time.
However, we have policies in place that all members agree to when they register; one of them is our Freeze policy.
This means that we can only apply a Freeze for medical reasons and pregnancy, but we're also happy to review a Freeze for non-medical reasons.
We're sorry if you were unaware of this, and that you do not wish to rejoin because of this policy.
Thank you again for your feedback!
Warm Regards,
Kaisha
The gym seems to be getting worse the…
The gym seems to be getting worse the equipment takes forever to get repaired and there is no one who helps with getting things fixed and when you do ask they never give you an answer or when it will be done they need to listen to the members as a lot of them have said they will leave unless things improve so they need to sort this out as we are paying to use the gym but they just leave it which is not acceptable not good enough very disappointed
21 agosto 2026
Non scritta su invito
Risposta di Better - Sobell Leisure Centre
Hi George,
We're sorry to hear that you feel let down by the condition of the gym and the lack of communication regarding equipment repairs. We understand how frustrating it can be when equipment is unavailable for extended periods, especially when members rely on it as part of their fitness routine.
Your feedback regarding repair times, communication, and concerns raised by members has been noted and will be shared with the relevant team. We appreciate you taking the time to highlight these issues, and we're sorry that your experience has left you feeling disappointed.
Warm Regards,
Hazal
Risposta di Better - Sobell Leisure Centre
Hi Reyan,
Thank you for your 5-star review! We're delighted to hear that you had such a positive experience at Sobell Leisure Centre. Your kind feedback means a lot to our team, and we look forward to welcoming you back again soon.
Warm Regards,
Hazal
Great staff but the equipment in gym…
Great staff but the equipment in gym let you down.
Constantly breaking down. One leg machine been out of order for three months, Techno guy came with part after two months, can't fix it as another part needs replacing. That will be another 3 x months. I said take it away and replace with another one he blames gym users for not using it right. Rude guy. Popular machine but only one. I go into Sobell today and leg curl out of order.
There are alot of one star reviews on trust pilot.
This needs looking at. Why!!!!
Many people have left and more talking about it.
It seems all sobell are interested in is kids soft play which is a making alot of money.
Get your act together Sobell and sort or give us a discount until you provide decent equipment.
Not satisfied. Neither are the majority of gym users.
I normally don't get a reply unless l chase.
They say same thing and nothing gets done.
Get someone to talk to people in the gym then you will know how dissatisfied we all are. 😞
20 agosto 2026
Non scritta su invito
Risposta di Better - Sobell Leisure Centre
Hi Mandy,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've had positive experiences with our staff, but we're sorry to learn of your concerns regarding the gym equipment and the length of time some machines have been unavailable.
We understand how frustrating it can be when popular equipment is out of service, particularly when repairs take longer than expected. Your feedback regarding equipment maintenance, communication, and the impact this has had on your experience has been noted and will be shared with the relevant team for review.
We appreciate you taking the time to raise these concerns, and thank you for your continued support.
Kind regards,
Suheera
I have always wanted a peak time…
I have always wanted a peak time membership, it took some time but I got the deal I needed and I am currently enjoying the newly fitted gym, less hassles and this sets me up for the day fit and well.
5 agosto 2026
Risposta di Better - Sobell Leisure Centre
Hi Christopher,
Thank you for your positive feedback.
We're delighted to hear that you were able to find a membership option that meets your needs and that you're enjoying the newly fitted gym. It's wonderful to know that your visits are helping you start the day feeling fit, well and ready to take on the day ahead.
Thank you for taking the time to share your experience.
Warm Regards,
Hazal
I try some of the machines and talked…
I try some of the machines and talked to the member of staff.
9 luglio 2026
Risposta di Better - Sobell Leisure Centre
Hi Nnenna,
Thank you for your review!
We're thrilled to hear that you used some of our gym facilities and spoke with our team during your visit.
We hope you enjoyed your time with us, and we're always happy to assist.
We can't wait to welcome you back again!
Warm Regards,
Kaisha
Helpful and respectful staff,
Helpful and respectful staff,
Excellent gym induction at Sobell center, very patient young man who answered all my questions and explained the equipment fully from adjustment to correct use !
2 giugno 2026
Risposta di Better - Sobell Leisure Centre
Hi John,
Thank you for your lovely review!
We're thrilled that you found our team so helpful and respectful during your recent visit.
It's amazing to hear that you found our gym induction excellent, and our fitness instructor was very patient in answering your queries regarding our gym equipment.
We hope to see you again soon!
Warm Regards,
Kaisha
Gym is clean, but shower area needs to be clean
I went to sobell first time to use is gym.
The gym is clean and spacious.
But the show area is a bit untidy. Need to be cleaned. I wish water pressure on shower would be stronger too.
6 maggio 2026
Risposta di Better - Sobell Leisure Centre
Hi Kenny,
Thanks for your feedback after your first visit to the gym at Sobell.
It’s good to hear you liked the space and found it clean and comfortable to train in.
I’m sorry the shower area wasn’t quite up to standard and that the water pressure was disappointing, that’s useful to know and will be shared with the team so it can be looked into.
We appreciate you taking the time to let us know, and hope you will be back soon!
Warm regards.
Azaria
A great local gym!
A lovely local gym — fully equipped with a low pressure atmosphere.
22 aprile 2026
Risposta di Better - Sobell Leisure Centre
Hi Sydney,
Thanks for your feedback!
We’re really glad you’re enjoying the gym and appreciate the relaxed atmosphere and well-equipped space.
We hope to see you again soon!
Warm regards,
Azaria
Hi they need to fix the equipment a lot…
Hi they need to fix the equipment a lot quicker as we have limited equipment we only have 1 piece of equipment for each body part and the leg curl has been out of service for 4-5 weeks now it needs to be fixed either they fix it quicker or we get a discount on our membership until it is fixed it is not acceptable and needs immediate action
20 aprile 2026
Non scritta su invito
Risposta di Better - Sobell Leisure Centre
Hi George
Thank you for your review.
We sincerely apologise for the delay in resolving the issue you raised, and we appreciate you bringing it to our attention.
Your feedback has been forwarded to the General Manager at Sobell Leisure Centre for review, and we hope this will help in addressing the issue you raised
Kind Regards
Amir
Great soft play and great staff
Soft play was fantastic, kids loved it! Staff are really friendly and helpful and we had a great time there. Will go back!
6 aprile 2026
Non scritta su invito
Risposta di Better - Sobell Leisure Centre
Hi Nina,
Thank you for your lovely review!
We’re so pleased to hear that your children loved the Soft Play!
It’s also wonderful to hear your kind words about our team; they’ll be delighted to know they helped make your visit enjoyable.
We really appreciate your feedback and look forward to welcoming you all back again soon!
Warm regards,
Azaria
The induction trainer at the sobell…
The induction trainer at the sobell centre (her name is T) was absolutely amazing. She was soft spoken, took time to explain everything to me and made me feel very comfortable
1 aprile 2026
Risposta di Better - Sobell Leisure Centre
Hello Luna,
Thank you for your fantastic review!
We are so delighted to hear that our Fitness Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Great customer service
Great customer service, great front door service, place well kept and clean
31 marzo 2026
Risposta di Better - Sobell Leisure Centre
Hi Mo,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Sobell Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Hazal
Sauna still broken at Sobell centre…
Sauna still broken at Sobell centre almost 1 year.
Dumbbells go up to 38kg only instead of the standard 50kg.
Only one bench and two squat racks for a facility this size is embarrassing.
Gymnastics class qué is hard to navigate to get to the changing rooms.
£44.80 per month not bad not great. I'm here as It is relatively quite at certain times in the gym and it's within walking distance. JD gym in Enfield is much better equipped. As is PureGym Finsbury Park. Unfortunately they don't have a sauna.
Very hard to get in contact with the actual manager of Sobell centre.
The toilets reek and affect the changing room badly.
25 marzo 2026
Risposta di Better - Sobell Leisure Centre
Hi Ross
Thank you for your review.
We are sorry to hear about your experience at Sobell Leisure Centre.
Our teams are working to resolve the sauna issues, and we appreciate your feedback regarding the gym equipment and facility layouts.
We will also ensure your comments about cleanliness, changing rooms and contact with the centre manager are passed to the team for action.
Kind Regards
Amir
I had my induction for the gym in the…
I had my induction for the gym in the Sobell Centre this morning and a lovely lady called Tee was my instructor and she was brilliant. Tee explained how everything worked in an easy to understand manner and she was happy to answer all my questions . She made me feel like I could accomplish my goals and I was so happy when I left and can’t wait to go back again. Thank you Tee .
4 marzo 2026
Risposta di Better - Sobell Leisure Centre
Hi Angela,
Thanks for your review.
We are so pleased to hear that Tee at Sobell Leisure Centre was so brilliant and helped you feeling like you can accomplish your goals!
Keep pushing - you've got this!
Warm Regards
Hazal
The person answering my email just did…
The person answering my email just did not read the request and messed up my account. They removed memberships and added new ones which was completely inaccurate over the course of 4 weeks. I had to email multiple times, come in person twice, and then call.
The team really need to read the requests. Esher was wonderful in solving the problem at the end. But wow. What a waste of everyone's time from the original person answering my question.
21 gennaio 2026
Risposta di Better - Sobell Leisure Centre
Hello Yuliya
Thank you for your comments and feedback.
We sincerely apologise for the difficulties you experienced with our customer service team, and we’re pleased that Esher was able to successfully resolve the matter in the end.
Kind regards
Jasmine
Excellent service
Excellent service! Membership query, seemed difficult, with additional documents requests, cancelled direct debit with no clarity- cumbersome input. The service clarified everything, offered a few solution points, and I provided my own solution. They accepted it and sorted this out for me next day! Amazing
30 gennaio 2026
Non scritta su invito
Risposta di Better - Sobell Leisure Centre
Hello Kim,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Don’t bother go to the Sobell another…
Don’t bother go to the Sobell another minus is you have to share the gym with school kids they crowd around machines taking them all up. Don’t waste your time coming here. It’s full of bullshit. It has nothing to do with junior gym it’s school kids with a teacher in the morning.
2 febbraio 2026
Non scritta su invito
Risposta di Better - Sobell Leisure Centre
Hello Linda.
Thank you for your comments and feedback.
I am sorry your experience at Sobell Gym, was not what you had expected.
Have you tried visiting the Gym at a slightly late time after the Junior Gym Session?
However I have passed on your comments to the centre manager to review.
Kind Regards
Fantastic play and excellent service by…
Fantastic play and excellent service by teams.
23 ottobre 2025
Risposta di Better - Sobell Leisure Centre
Hello F Nour,
Thank you for your comments and feedback.
We are delighted to know that you are enjoying your time at our centre.
Kind regards
Gym equipment out of order!
So many pieces of gym equipment are our of order . And have been for ages. Really disrupts my workouts. Thinking of moving to islington Tennis centre
22 gennaio 2026
Non scritta su invito
Risposta di Better - Sobell Leisure Centre
Hello Michelle,
Thank you very much for your comments and feedback.
I have passed on your comments to the centre manager.
Kind regards
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