Sauna always crowded you cant enjoy group too loud . equipment on the gym is quite enough for your needs ,downstairs is brand new good one .space for stretching is too small good for 4 person only on... Leggi di più
L'azienda ha risposto
Sede
Cambia sede763 High Rd, E10 5AB Leyton, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I've been charged a higher rate without prior notice. Even after email customer services a few days ago I have yet to hear a response.
L'azienda ha risposto
Friendly, helpful staff who immediately made us feel welcome on our first time visiting. We just came for a float and a chat(!) and the facilities were clean, well-maintained and varied. Great childre... Leggi di più
L'azienda ha risposto
Since my daughter has started swimming lessons, she has come so far from being petrified of getting into a pool. As she is neurodivergent this has helped her immensely with her confidence in herself a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Centro per il tempo libero
- Palestra e centro fitness
- Palestra
- Piscina al coperto
- Biblioteca
- Piscina all'aperto
Scritti dall'azienda
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informazioni di contatto
763 High Rd, E10 5AB, Leyton, Regno Unito
4,0
Molto buono
120 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Leyton Leisure Centre
Everything starts from reception! Gloria is friendly and knowledgeable! The staff are top professionals and high performers!All facilities are very clean’! Thanks a lot!👍🏻
25 febbraio 2026
Non scritta su invito
Risposta di Better - Leyton Leisure Centre
Hi Pavel,
Thanks for your review.
We are so pleased to hear that Gloria at Leyton Leisure Centre is so friendly and knowledgeable! The staff really work hard here and we are so happy you can attest to this!
Warm Regards
Hazal
Risposta di Better - Leyton Leisure Centre
Hi Dumitru,
Thanks for your review.
We are so pleased to hear that you think that the staff and services at Leyton Leisure Centre are the best!
Warm Regards
Hazal
Good swimming spot for the kids
25 febbraio 2026
Non scritta su invito
Risposta di Better - Leyton Leisure Centre
Hi Alexandru,
Thanks for your review.
We are so pleased to hear that you are enjoying Leyton Leisure Centre!
Warm Regards
Hazal
Risposta di Better - Leyton Leisure Centre
Hi Albert
Thank you for your review.
It is wonderful to know that you are really happy at Leyton Leisure Centre and we hope this continues!
Kind Regards
Amir
Great centre and friendly staff and all…
Great centre and friendly staff and all in all a good day out for the family
21 febbraio 2026
Non scritta su invito
Risposta di Better - Leyton Leisure Centre
Hi Darren,
Thank you for your amazing review!
We’re thrilled that you find our Leyton Leisure Centre a great place to enjoy a good day out for the family.
It's also lovely to hear how friendly our team was during your visit.
Thank you again for your kind words!
Warm Regards,
Kaisha
Great day with the kids
Great day with the kids. Ben was very helpful with my kids special needs. See you again soon.
21 febbraio 2026
Non scritta su invito
Risposta di Better - Leyton Leisure Centre
Hi Adam,
Thank you for incredible feedback!
We're so happy that you had a great day with the kids at our Leyton Leisure Centre.
We're thrilled Ben was helpful and supportive with your children, as we understand that they have special needs.
We always strive to ensure our customers feel valued, heard, and fully supported during every session with us.
Thank you again for sharing your feedback!
Warm Regards,
Kaisha
First time visiting very friendly staff…
First time visiting very friendly staff and facilities where brilliant definitely be going back
20 febbraio 2026
Non scritta su invito
Risposta di Better - Leyton Leisure Centre
Hi Andy
Thank you for your review.
We are very pleased to see that you enjoyed your first visit to Leyton Leisure Centre, and it is great to know that the centre staff helped enhance your experience.
Your feedback has been passed on to them, and we hope to see you again soon!
Kind Regards
Amir
I was really looking forward to this…
I was really looking forward to this gym, but having to pay 20p each time to use the locker is ridiculous after paying a monthly membership where everything should be included. I've never had to pay for a locker separately on top, I've either used my own padlock or had the coin returned when I return the band, for example the Kings Hall Better leisure centre in Hackney where I used to belong. The added cost and having to carry change each time I go to the gym, is a real pain point. I see all the lockers are open with peoples things inside each time I have visited, as they don't want to pay each time, I don't feel comfortable to do this as I feel I have to watch it over my shoulder. The changing room area is very small, with only two showers. Not a good place to go to the gym before work.
2 febbraio 2026
Risposta di Better - Leyton Leisure Centre
Hi,
Thanks for taking the time to share your detailed feedback.
We’re sorry to hear that your experience at the gym hasn’t lived up to your expectations, especially regarding the locker charge and the changing facilities.
We understand how frustrating it is to pay extra on top of your membership and to have to carry change each visit, particularly when you’re trying to fit in a workout before work.
Your points are really helpful. We’ll be sharing this feedback with the management team to review alongside member experience.
If you’d like to discuss this further, we’re happy to look into your concerns in more detail, please feel free to get in touch with us directly.
Kind regards
Azaria - Customer Service Advisor
Men can only attend 3 sessions per…
Men can only attend 3 sessions per week, while women can attend 7.
I signed up to improve my swimming, but after looking at the schedule I instantly canceled my membership.
13 novembre 2025
Risposta di Better - Leyton Leisure Centre
Hello Daniel,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the session limits.
Our aim is to provide fair and accessible opportunities for all members, and we appreciate you bringing this to our attention.
We’ll review the current scheduling policy to ensure it meets the needs of all customers.
Kind Regards
Lock for lockers
Been going to Leyton and Leytonstone Better gyms on and off for a while. Both have swimming pools so good for most people to have a option. Only things I would change in Leyton bakers arms gym would be to get new equipment and machines because they have been there for a long while. I would change the lockers in the gym because you're not always going to have spare change with you would be better to have your own lock to lock them.
28 febbraio 2025
Risposta di Better - Leyton Leisure Centre
Hi Frank,
Thank you for taking the time to share your feedback!
We’re really glad to hear that you enjoy using the facilities and find the swimming pools convenient.
We also appreciate your thoughtful suggestions regarding the equipment and lockers at our Leyton Leisure Centre.
We've passed your feedback to the Centre Team.
Warm Regards,
Kaisha
Impossible website, bad lessons, poor value
Let's start with the website which makes it so hard to book a kid's swimming class, I had to create a whole new account (despite being signed into the old account on a different browser). I gave up three times before actually managing it. This made the actual classes all the more disappointing — basically no instruction, the teacher just threw out floats to the kids and said to try them. The teacher also kept wandering off during the class and just leaving parents and kids to splash about with not much to go on — pretty sure they couldn't be a qualified swim teacher.
Cherry on top was that the staff also wouldn't allow a few 3 year old kids stay in the play pool with slides after the lesson was done, despite there only being 2 other people there as they said they were only permitted into the leisure centre for the half an hour lesson. So basically we're paying 45£ a month for 4 x 30min swim lessons with no instruction / teaching actually taking place. Cancellation notice period is also a month so they trap you as well as charging a joining fee.
Would not recommend. Have heard of other swimming lessons where pre school kids are able to swim to bottom of the pool etc — don't waste your money with Better lessons.
It's a pity because the training pool and other facilities are so lovely and great for kids.
11 ottobre 2025
Risposta di Better - Leyton Leisure Centre
Good Afternoon Cat,
Thank you for taking the time to share your experience — we're genuinely sorry to hear about the difficulties you've faced.
We understand how frustrating it must have been to navigate the booking system, especially when you're already signed in and still required to create a new account.
Your feedback on this is incredibly valuable, and we’re actively working to improve the user experience on our website.
Regarding the swimming lessons, we’re very sorry they didn’t meet your expectations. What you described is certainly not the standard we aim to provide. All our instructors are expected to deliver structured, engaging, and safe lessons, and we take concerns about supervision and teaching quality very seriously. We’ll be investigating this further with the team at Leyton Leisure Centre.
As for the access to the play pool after lessons, we understand how disappointing that must have been for the children. While we do have policies in place for safety and scheduling, we’ll review how these are communicated and whether more flexibility can be offered in quieter periods.
We appreciate your comments about the facilities — it’s great to hear that you found them lovely and suitable for kids. We’re committed to making sure the experience matches the quality of the environment.
Kind Regards
You need to change your gym equipment, it's too old
The machines in is too old, need to change,
13 ottobre 2025
Risposta di Better - Leyton Leisure Centre
Hello Bismark,
Thank you very much for your comments and feedback, your feedback is very important to us.
Kind Regards,
Better needs to tell customers in advance when they can't deliver what customer has booked
Due to staff absence when I arrived to attend the induction I had booked there was noone to deliver.
I understand staff absences are unavoidable but there MUST be a system to tell customers who have booked to save wasted journeys.
Not to have a system is completely unacceptable.
30 settembre 2025
Risposta di Better - Leyton Leisure Centre
Hi Susan
Thank you for your review, and we appreciate your feedback.
We understand that last-minute cancellations can be frustrating, especially when they're due to unforeseen circumstances like staff illness.
Please know that we do our best to avoid these situations, but sometimes it's just unavoidable.
We hope you enjoy using the other facilities and activities available within your membership.
Kind Regards
Amir
Annie was fantastic
Annie was fantastic, my son has been really reluctant to get in the pool and she has been incredibly patient and calm with him. Has made all the difference as we’ve already seen some progress just in two lessons. She is brilliant!
6 settembre 2025
Risposta di Better - Leyton Leisure Centre
Hello Charlotte,
Thank you for your fantastic review!
We are so delighted to hear that our Swimmming Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
It does what it says
It does what it says
But facilities were dirty and smelt bad
8/10 the gym smelt like fish
1 agosto 2025
Risposta di Better - Leyton Leisure Centre
Hello Razi,
Thank you for your feedback,
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Worst in evening every day..because…
Worst in evening every day..because there is no water for shower after 7.00 pm
7 agosto 2025
Risposta di Better - Leyton Leisure Centre
Hi Mohammed,
Thanks for your review.
We are sorry to hear of your recent experience and have passed on your feedback to the centre so they can investigate.
Warm Regards
Hazal
Risposta di Better - Leyton Leisure Centre
Hi Luliana
Thank you for your review.
We are very happy to see that your son is enjoying his swimming lessons at the Leyton Leisure Centre, and the teachers are providing great support.
We hope your son achieves the skills and confidence he wishes!
Kind Regards
Amir
Risposta di Better - Leyton Leisure Centre
Hi Nicolli,
Thank you so much for your feedback!
We're glad you’re happy with our service at the Leyton Leisure Centre. We appreciate your suggestion about adding a morning Zumba class and will definitely consider it. If you have any other ideas or requests, feel free to share!
Kind regards,
Charmaine
Just joined swimming lessons
Just joined swimming lessons for my son. He's liking the lessons so far. Staff are very helpful and polite. Changing rooms are clean and spacious as well as the showers nice and warm water.
4 luglio 2025
Risposta di Better - Leyton Leisure Centre
Hi Keisha,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Leyton leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Aaiasa
The toilets were the dirtiest toilets I…
The toilets were the dirtiest toilets I have seen. There was a used nappy in a changing room. Hair everywhere. So gross.
The staff where polite friendly and well informed at the desk and in classes
2 luglio 2025
Risposta di Better - Leyton Leisure Centre
Hi Conor,
Thank you for taking the time to leave a review. We are really sorry to hear about your experience with the cleanliness of the toilets and the changing room at the Leyton Leisure Centre. That is definitely not the standard we strive for, and we’ll be sure to pass along your feedback to our cleaning team to ensure this doesn’t happen again.
On a positive note, we’re glad to hear that our staff made a positive impression on you! We’ll continue to work hard to maintain the great customer service you mentioned, and we appreciate your constructive feedback. We hope to welcome you back soon for a much improved experience.
Warm regards,
Charmaine
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.