All staff are friendly and helpful, especially jiaun always take time to take time to talk to us.Matt on the reception took time to explain about my membership
L'azienda ha risposto
Sede
Cambia sedeGuildford Road, KT22 9BL Leatherhead, England, GB
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I have just joined Better and i am so impressed with the how clean the leisure centre is and there are so many classes i can join and the gym is huge. Looking forward to my fitness journey with Better... Leggi di più
L'azienda ha risposto
My blind 88 year old mum, who has swum at the Leatherhead leisure centre ( now operated by Better ) for the last 15 years has today been turned away at reception because she did not book on... Leggi di più
L'azienda ha risposto
Leatherhead Leisure Centre has improved enormously since Better took over. A lot of improvements were necessary and obviously they can’t all be done at once, but the changes made have been welcome... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Centro per il tempo libero
- Palestra e centro fitness
- Palestra
- Piscina al coperto
- Biblioteca
- Piscina all'aperto
Scritti dall'azienda
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informazioni di contatto
Guildford Road, KT22 9BL, Leatherhead, England, Regno Unito
4,6
Eccellente
83 recensioni
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School children
There are a lot of school kids here, who seem to use the gym more as a social spot than an actual gym, which is very frustrating as the gym is usually packed at the time adults are using it i.e. after working hours.
26 febbraio 2025
Risposta di Better - Leatherhead Leisure Centre
Hi Lucy,
Thank you for sharing your feedback.
We understand how frustrating it can be when the gym feels crowded, especially during peak hours. We're working to find ways to ensure that all members, both adults and younger users, can have a positive and effective experience. In the meantime, we appreciate your patience and encourage you to share any suggestions you may have to improve the overall atmosphere for everyone.
Your experience is important to us, and we're always looking for ways to improve!
Kind regards,
Charmaine
Risposta di Better - Leatherhead Leisure Centre
Hi Elizabeth,
Thank you so much for your kind words! We genuinely appreciate you taking the time to share your thoughts with us. It brings us so much joy to know that our staff was able to make a positive impression during your experience.
We are committed to providing exceptional service, and your feedback reassures us that we’re on the right track. Your support means the world to us, and we’re grateful for the trust you place in our team.
If there’s anything more we can do to enhance your experience or any additional feedback you’d like to share, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Charmaine
Thumbs up!
Massivily impressed with the new improved facilities.
Gym equipment is high end with plenty of choice and units available. The outdoor balcony where to exercise in the open air is a nice addition to the above.
Clean and tidy and good price compared to other clubs in the area.
21 febbraio 2025
Risposta di Better - Leatherhead Leisure Centre
Hi Vanessa,
Thank you so much for your positive feedback!
We are delighted to hear that you're impressed with our new and improved facilities. It's great to know you’re enjoying the variety of gym equipment, the outdoor balcony, and the overall cleanliness. We work hard to offer great value for our members, so we're glad to hear it’s making a difference for you.
Thanks again for your kind words – we can’t wait to welcome you back!
Warm regards,
Charmaine
Very Good Customer Service
Each time I’ve needed to phone BETTER they’ve been helpful, polite and professional. The latest phone call was the same. I recommend them.
17 febbraio 2025
Non scritta su invito
Risposta di Better - Leatherhead Leisure Centre
Good Afternoon Gillian,
Thank you so much for your kind words!
We're thrilled to hear that our team has consistently provided you with helpful, polite, and professional service. Your recommendation means a lot to us, and we’ll continue striving to maintain that high standard. If you ever need assistance again, don’t hesitate to reach out!
Kind regards,
Charmaine
I applied for a refund for monthly…
I applied for a refund for monthly membership, due to the health suite facilities being closed for 6 weeks. The refund has been granted within the stated 14 days and without problems. I thought this was really good service and look forward to renewing the membership in the coming months. I would just add I don't know why Leatherhead Leisure Centre chose to refurb the sauna during winter. I think that is when it is most popular.
18 febbraio 2025
Risposta di Better - Leatherhead Leisure Centre
Good Afternoon Tim,
Thank you for sharing your feedback!
We're glad to hear that your refund was processed smoothly and that you’re happy with our service. We truly appreciate your understanding and patience. We also value your input regarding the timing of the sauna refurbishment, and we’ll take it into consideration as we continue to improve our facilities. We look forward to welcoming you back to the Leatherhead Leisure Centre when you’re ready to renew your membership!
Warm regards,
Charmaine
Excellent Facilities
So clean and welcoming with trained staff to assist you in all of your classes. I really enjoyed my visits.
6 febbraio 2025
Non scritta su invito
Risposta di Better - Leatherhead Leisure Centre
Hi Nigel,
Thanks for your review.
We are so pleased to hear that Leatherhead is such a welcoming centre and that the staff are so helpful!
Warm Regards
Hazal
Great facilities
Great facilities, especially since the new gym refurb. :)
1 gennaio 2025
Non scritta su invito
Risposta di Better - Leatherhead Leisure Centre
Hi Alexandra,
Thanks for your review.
We are very happy to hear you are so pleased with the refurbishment at Leatherhead!
Warm Regards
Hazal
Leatherhead Leisure Centre
This gym has had a total refurbishment and now looks immaculate. Brand new state of the art equipment wonderfully laid out. They have also refurbished their studios and the floors are perfect for classes of all kinds and the air conditioning works very well.
I saw people of all age groups enjoying their gym experience and this gym is a credit to the community. It was comforting to see the enthusiasm of all staff members and I also witnessed Senior Management getting their sleeves rolled up helping gym members and staff deliver an excellent service. I now use this gym as my preferred go to gym and highly recommend it.
22 gennaio 2025
Non scritta su invito
Risposta di Better - Leatherhead Leisure Centre
Hi David,
Thanks for your review.
We are so happy to hear that you have recognised all of the hard work we have put into the refurbishment of Leatherhead and the the staff have been so helpful!
Warm Regards
Hazal
Fabulous new gym and lovely staff
Fabulous new gym and lovely staff. What’s not to like.
6 febbraio 2025
Non scritta su invito
Risposta di Better - Leatherhead Leisure Centre
Hi Rosemary,
Thanks for your review.
We are so pleased to hear you are enjoying Leatherhead and that the staff are so lovely!
Warm Regards
Hazal
New gym has recently been installed and…
New gym has recently been installed and has the latest new technology. So much better than the previous leisure operator. Well done GLL/Better. Also new studios are round the corner and they look amazing. So excited to see what happens in the future.
6 febbraio 2025
Non scritta su invito
Risposta di Better - Leatherhead Leisure Centre
Hi Atlanta,
Thanks for your review.
We are happy to hear how impressed you are with all the refurbishments at Leatherhead!
Warm Regards
Hazal
Risposta di Better - Leatherhead Leisure Centre
Hi Mulu
Thank you for your review,
This is wonderful to see! Please feel free to contact the center staff or the Customer Service Team if you have any further enquiries.
Kind Regards
Amir
Facilities are great unfortunately the…
Facilities are great unfortunately the customer service has been appalling. Not at all impressed with some of the team members
11 gennaio 2025
Risposta di Better - Leatherhead Leisure Centre
Hi Tammy,
Thanks for your review.
We are disappointed to hear that you have not had the best customer experience and have emailed you so we can gather some more information and hopefully resolve any outstanding issues.
Warm Regards
Hazal
Welcome experience
Sue on the reception desk welcomed me as a newcomer to the gym and helped me to find everything I needed. She was friendly, courteous and professional.
15 gennaio 2025
Risposta di Better - Leatherhead Leisure Centre
Subject: Thank You for Your Feedback!
Good Afternoon Bob & Sheila,
Thank you so much for taking the time to share your thoughts with us.
We are absolutely thrilled to hear that you are enjoying your membership at the Leatherhead Leisure Centre. It's wonderful to know that our team has made a positive impression on you with their friendly and professional demeanour. We pride ourselves on providing excellent customer service, and your feedback reinforces our commitment to creating a welcoming environment for all of our members.
If there’s anything more we can do to enhance your experience or if you have additional suggestions, please don’t hesitate to reach out. We look forward to continuing to serve you and making your visits enjoyable.
Best regards,
Charmaine
The key to your success is the internet…
The key to your success is the internet navigation. Do the links work? Are the instructions clear and unambiguous. On the whole pretty good. Well done. I navigated through it without a problem. Your verification process (reviewing my Driving license) was within 48 hours - any longer would not have been good.
4 dicembre 2024
Risposta di Better - Leatherhead Leisure Centre
Hi Brian
Thank you for your review,
We are delighted that you have successfully navigated our website and accessed the various options available. Additionally, we have an app available that can be used similarly to the website, along with even more features!
We are also pleased to see that your eligibility document was approved promptly and hope you enjoy your experience at our Leatherhead Leisure Centre
Kind Regards
Amir
Good website and easy to use
Good website and easy to use. Gym is reasonably well provided given the current major refurbishment of the main gym location.
26 novembre 2024
Risposta di Better - Leatherhead Leisure Centre
Hi Gerard,
Thanks for your review.
We are delighted to hear that you are so impressed by the website and our Leatherhead branch!
Warm Regards
Hazal
Risposta di Better - Leatherhead Leisure Centre
Hi Lisa,
Thanks for your review.
We are so pleased to hear you are enjoying Leatherhead Leisure Centre!
Warm Regards
Hazal
Very pleased.
Easy to sign up.....price of monthly pass reasonable.....and I joined just in time for the new gym, which is really good. Great machines and lots of them.
20 novembre 2024
Risposta di Better - Leatherhead Leisure Centre
Good Morning Noel,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you are enjoying your membership at the newly refurbished Leatherhead Leisure Centre! It’s wonderful to know that the updates we’ve made to the facilities are positively impacting your experience. We aim to create an inviting and enjoyable environment for all our members.
We’re also pleased to hear that you found the sign-up process straightforward. Our goal is to ensure that everyone can easily join and start enjoying all the amenities we offer right away. Additionally, we're glad you feel that the membership fees are reasonable—providing great value for the fitness and leisure options available to our members is something we truly prioritize.
Thank you once again for your feedback, and we look forward to seeing you at the centre!
Best regards,
Charmaine
Leatherhead leisure centre
Leatherhead leisure centre comes highly recommended. Yes it has a new gym but it's more than that. The fitness staff are so friendly, caring and know how to set a challenge at the right level. The regulars at Leatherhead leisure centre have become genuine friends of mine and it brightens my day each time we catch up.
19 novembre 2024
Non scritta su invito
Risposta di Better - Leatherhead Leisure Centre
Hi Charlotte,
Thanks for your review.
We are so pleased that you are enjoying Leatherhead and that the staff and fellow customers are so friendly.
Warm Regards
Hazal
Huge improvement from Fusion
Huge improvement from Fusion. Staff are very friendly, especially Abigail at the front desk who even remembers my partner Tessa and my names, and hence we are personally greeted at each visit.
24 ottobre 2024
Non scritta su invito
Risposta di Better - Leatherhead Leisure Centre
Hi Mr Thomson,
Thanks for your review.
We are delighted to hear that you are impressed with Betters improvements at Leatherhead and that the staff greet you so warmly and personally!
Warm regards
Hazal
Easy to use.
16 ottobre 2024
Risposta di Better - Leatherhead Leisure Centre
Hi Nikki
Thank you for your review.
This is great to see!
We hope you enjoy your time at our Leatherhead Leisure Centre and thank you for choosing Better.
Kind Regards
Amir
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