My contact at the leisure centre was very good. Took time to get to know me, listening and took time to explain what her recommendations were. Facilities looked well maintained and created a pleasant... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeTravellers Lane, AL10 8TJ Hatfield, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Cleanliness and maintenance is why I chose to give 3 stars on this occasion. The floors are often dirty looking as do the shower cubicles. There always seems to be something broken. From the steam roo... Leggi di più
L'azienda ha risposto
Amazing centre with some incredible fitness instructors. The classes are my favourite part. Becca’s circuits and core classes are incredible. I have built so much strength in those classes worki... Leggi di più
L'azienda ha risposto
Wonderful facilities and great staff. We went on a Saturday with 5 children varying in age from 18 months to 12 years, to try and burn some energy off on the huge inflatable in the sports hall. The c... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Centro per il tempo libero
- Palestra e centro fitness
- Palestra
- Piscina al coperto
- Biblioteca
- Piscina all'aperto
Scritti dall'azienda
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informazioni di contatto
Travellers Lane, AL10 8TJ, Hatfield, Regno Unito
4,4
Eccellente
50 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Amazing party!
Amazing party!! Hudson and Natasha were so helpful! Thank you for making the day so wonderful!!
16 agosto 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hi Lisa
Thank you for your review.
We are delighted to hear that your party was such a hit and that Hudson and Natasha provided excellent support!
Your feedback has been passed along to the team at the Hatfield Centre, and we can’t wait to welcome you back soon!
Kind Regards
Amir
Fun-filled birthday party!
We celebrated our son's birthday at the Inflatable Zone and we had a fantastic time, including the adults!
This venue is a great choice for all ages! I'm so glad we picked this venue. It's also reasonable price.
Thank you so much to Catherine, Natasha, Hudson and Matthew! All our party guests felt so welcome. The team was so warm and helpful! I will be recommending this venue to anyone planning a kid's party.
26 luglio 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hi Naomi,
Thank you so much for celebrating your son’s birthday with us at the Hatfield Inflatable Zone! We’re thrilled to hear that both the kids and adults had a fantastic time. It means a lot to us that you found our venue welcoming and reasonably priced.
Catherine, Natasha, Hudson, and Matthew will be delighted to hear your kind words—they truly love making every guest feel special. We really appreciate your recommendation and look forward to hosting more memorable celebrations for you and your friends in the future!
Kind regards,
Charmaine
We had a lovely time
We had such a lovely time celebrating our child’s birthday here! The staff were helpful and welcoming, everything ran smoothly, and the kids had a blast. It all went to plan, and the communication beforehand was reassuring. Would definitely recommend for a fun party!
26 luglio 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hi Narcy,
Thank you so much for your kind words!
We're thrilled to hear that your child's birthday celebration went so smoothly and that everyone had a great time. It means a lot to know that our staff and communication helped make the day special. We truly appreciate your recommendation and hope to welcome you back for another fun event in the future!
Warm regards,
Charmaine
Hatfield Leisure Centre Inflatable zone
I have booked two of my children’s parties at the inflatable zone. The kids had an amazing time, the venue and inflatables were so clean. Natasha and the team were incredible both times, they were on hand to help with anything we needed big or small, they made the whole experience of hosting a party so easy! I will be booking again in the future. I cannot recommend Natasha and the team at Hatfield Leisure Centre highly enough.
11 maggio 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hi Tammy,
Thank you so much for your kind words and continued support!
We’re thrilled to hear that both of your children’s parties at the Inflatable Zone were a hit. It’s always our goal to make every event stress-free and fun, so it’s wonderful to know Natasha and the team helped make the experience such a positive one. We truly appreciate your recommendation and can’t wait to welcome you back for your next celebration! 🎉
Kind regards,
Charmaine
The manager seb isn’t very much polite…
The manager seb isn’t very much polite with the customers, he doesn’t seem to know how to run the gym, things are always needing fixing. Fitness instructors are great though. They always seem approachable.
17 luglio 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Good Afternoon Shoulder,
Thank you for taking the time to share your feedback. We're really glad to hear that you’ve had positive experiences with our fitness instructors at the Hatfield Leisure Centre — they work hard to create a welcoming and supportive environment for all members.
We're sorry to hear about your concerns regarding management and maintenance. Your comments about Seb and the gym facilities have been noted, and we take them seriously. We're actively working on improving both customer service and the upkeep of our equipment to ensure a better experience for everyone.
Thanks again for your honest feedback — it helps us grow and improve.
Kind regards,
Charmaine
We had an inflatable party here for my…
We had an inflatable party here for my son. All the kids loved it, It was fantastic value for money and the 2 staff members that stayed with us throughout the 2 hours were amazing. Would definitely recommend and come back again.
28 giugno 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hello Danielle,
Thank you very much for your feedback and comments.
We will pass on your comments to the centre.
Warm Regards.
Amazing place
Amazing place, my son had a fantastic birthday here, him and his friends loved the inflatables, the party room was great for our theme… football … and the staff was very supportive… only one thing to complain, the glass door and window were too clean and my son hit his head on it (nothing to worry) and another one of his friends too… maybe to do something about that part… otherwise I will 100% recommend this place !
13 luglio 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hi Alina
Thank you for your review and recommendation.
We are delighted to hear your son and his friends had a fantastic birthday party and enjoyed the inflatables and football-themed party room. It’s great to know our staff helped make the day special for you all.
We appreciate your feedback about the glass doors and windows, and we hope to see you at the Hatfield Leisure Centre for next year's birthday party!
Kind Regards
Amir
Great gym
Great gym, with friendly and helpful staff.
Plenty of room to get round in the gym.
The Wellness Hub is amazing.
15 luglio 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hi Paul,
Thank you so much for your wonderful review!
We’re thrilled to hear you enjoy the gym, our friendly staff, and the Wellness Hub at the Hatfield Leisure Centre. It’s great to know you appreciate the spaciousness as well. We look forward to supporting you on your fitness journey—see you soon!
Kind regards,
Charmaine
MAINTAINING THE CHANGING ROOM
The equipment in the gym works and meets my needs. Although the gym often seems quite busy when I attend I usually find I don't have to wait to use anything.
The men's changing room is spacious but was closed for maintenance when I turned up today. I was told a notice was on the door and had been posted on the website. Eventually found the notice on the website but you it seemed to me you wouldn't look for it unless you knew it was there! As for the notice on the door, I'd used the changing room on Monday and notice indicated the toilet area was closed but didn't seem to mention the changing facility.
14 maggio 2025
Risposta di Better - Hatfield Leisure Centre
Hi John
Thank you for your review.
We’re glad to hear that our gym equipment meets your needs and that you’re usually able to work out without delays, even during busy times. We also appreciate your comments regarding the men's changing room and apologise for the inconvenience caused during your recent visit.
While we did post notices on the door and online, it's clear from your experience that they may not have been as visible or specific as they should have been, and we will pass your feedback on.
Kind Regards
Amir
Absolutely fantastic experience!
Absolutely fantastic experience! We celebrated my daughter's 6th birthday at Hatfield Leisure Centre and it was a huge success! Matthew was incredible - his enthusiasm and dedication to making the party special were evident from start to finish. He even went above and beyond by bringing his own printer to print out photos for us, which the kids absolutely loved!
Natasha was also brilliant, ensuring the kids had an amazing time and were always happy to help with anything we needed. The whole team were friendly, helpful, and made sure everything ran smoothly.
The facilities were clean, safe, and perfect for a kids' party. We'd highly recommend Hatfield Leisure Centre to anyone looking for a stress-free and fun celebration. Five stars isn't enough - we'd give them ten stars if we could! Thanks again, Matthew and Natasha, for making our daughter's birthday so special.
19 aprile 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hi Guv,
Thanks for your review.
We are delighted to hear that your daughters birthday at Hatfield Leisure Centre was such a success and that the staff made the day extra special!
Warm Regards
Hazal
I didn’t know the Flex Adult membership…
I didn’t know the Flex Adult membership is one session per month for £10 and I subscribed to it, plus the £12 registration charge 🤦♂️
Is it possible to change the plan to another plan where I can do monthly payment and get unlimited access?
12 aprile 2025
Risposta di Better - Hatfield Leisure Centre
Hi Jonathan
We would be happy to discuss the different memberships available.
An email has been sent to you to discuss the options.
Kind Regards
Amir
Glad I took the first step
I was referred here by my GP. I was quite anxious about joining as I've never set foot in a gym before. However I didn't need to worry everyone was so lovely and I felt at ease straight away. The staff I have met so far have been nice and I think I will enjoy coming here.
19 marzo 2025
Risposta di Better - Hatfield Leisure Centre
Hello Jackie,
We appreciate you taking the time to share your experience!
It’s wonderful to know that you felt comfortable from the beginning. Feeling anxious when trying something new is entirely understandable, and we’re delighted that our team helped you feel at ease. We are eager to assist you on your fitness journey and are happy to welcome you to our community! Should you require any assistance, please feel free to contact us.
Warm regards,
Charmaine
Risposta di Better - Hatfield Leisure Centre
Hi Brian,
Thank you very much for your warm and encouraging words!
It really means a lot to us to know that you felt welcomed during your visit to the Hatfield Leisure Centre. Our team strives to provide the best possible assistance, and it's wonderful to hear that we met your expectations. We’re looking forward to your next visit and can’t wait to assist you again. If there’s anything specific you’d like to experience or any feedback you’d like to share, please don’t hesitate to reach out.
See you soon!
I go to Hatfield leisure centre daily…
I go to Hatfield leisure centre daily the toilets are worst.no proper maintenance
9 marzo 2025
Risposta di Better - Hatfield Leisure Centre
Hi Syam,
Thank you for sharing your feedback.
We’re sorry to hear about your experience with the toilets at Hatfield Leisure Centre. Cleanliness and maintenance are important to us, and we take your concerns seriously. We will pass this along to the management team to ensure improvements are made. We appreciate your continued patronage and hope to provide a better experience during your next visit.
Kind regards,
Charmaine
Superb Healthwise scheme in Hatfield
I've been using the Healthwise scheme at Hatfield Leisure Centre for about 8 months now. Gemma has been helping me in identifying exercises I can do with my physical limitations and has been wonderful support. The health centre itself is great - clean and smart with a wide range of equipment in the gym.
The leisure centre also has a room separate from the main gym that has gentle gym-style equipment used for rehabilitation and movement instead of building strength, which is unusual but so good when usual exercise isn't an option.
13 marzo 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hi Nikki,
Thank you so much for your kind words and detailed review! We are delighted to hear that Gemma has been such a great support in helping you work through your physical limitations and finding the right exercises for you. It's also wonderful to hear that you enjoy the facilities at Hatfield Leisure Centre. We take great pride in maintaining a clean and well-equipped space for all our members.
The separate room dedicated to rehabilitation and gentle movement is definitely a unique feature we're proud to offer, and we're glad it’s been so beneficial for you. Thanks again for sharing your experience, and we look forward to continuing to support your health and fitness journey!
Kind regards,
Charmaine
Sexual harassment in parking lot
Women may risk being sexually harassed when going to courts/through parking lot in the back of building. The gym shares facilities with a car company in the back. These employees had catcalled a female runner, including calling out p*ssy. While the gym has said it cannot take responsibility, I find it unacceptable that it will not take womens' safety concerns seriously enough to share complaint with car company. I would suggest parents accompany teenage girls when walking alone to the courts in the back.
3 marzo 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hi Tamara,
Thank you for sharing your concerns.
We take your feedback seriously and are genuinely sorry to hear about your experience. We are committed to providing a safe and respectful environment for everyone, especially for women and young people. We understand that incidents like this are unacceptable, and your safety is of the utmost importance.
While the gym may not be directly responsible for the behaviour of the car company employees, we certainly take our customer's safety seriously. In the meantime, we highly encourage everyone to report any safety concerns to the Police so they can address them promptly with the car company.
We appreciate your suggestion about parents accompanying teenage girls and will take that into consideration while working on further improving safety in and around our facilities.
Thank you again for bringing this to our attention.
Kind regards,
Charmaine
sweeming lessons…
My boy just started sweeming lessons and he absolutely loved it .The teaches are very helpful even the staff in reception are traying their best to help with eny questions we have got.
14 gennaio 2025
Risposta di Better - Hatfield Leisure Centre
Hi Katerina,
Thanks for your review.
We are so pleased to hear that your son is enjoying his swimming lessons and that the staff have been so supportive.
We note however, that this is for Hatfield Swim Centre, not Hatfield Leisure Centre. We would appreciate if you can amend the location of your review so we can have the most accurate reviews for each centre.
Warm Regards
Hazal
Helpful staff. Good equipment for elderly / disabled / recovery
Excellent centre with helpful staff.
Always greeted with a friendly smile & staff are happy to help with anything - made to feel valued.
The Wellness Hub (formally Shapemaster) is a unique selling point for this gym - motorised machines which help you exercise gently, ideal for elderly, disabled, injury recovery etc the list is endless! A great way to rebuild strength & get your joints moving.
The lady running it Carol, is very knowledgeable & helpful (Tue & Sat mornings) offers support & advise to help you with your goals.
Friendly patrons & supportive family environment makes it a pleasure to visit!
Allot of people start in this room to help with mobility & fitness & progress upstairs to the main gym for further exercise!! It’s an excellent place to begin your journey into the gym environment.
Highly recommended.
21 gennaio 2025
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Hi Sarah,
Thanks for your review.
We are delighted to read your detailed feedback.
It is so great to hear that you are so impressed with Hatfield Leisure centre and the community of other customers and staff!
You have made me want to come and try out the Wellness Hub too - it sounds fantastic!
Warm Regards
Hazal
Knowledgeable and encouraging PT
My health referral PT Gem has made me feel understood and has given me encouragement. Her wealth of knowledge has made me feel hopeful that I can achieve my goals.
21 ottobre 2024
Risposta di Better - Hatfield Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that Gem was able to encourage and understand you and this has made you feel so hopeful about achieving your goals!
You got this!
Warm Regards
Hazal
The best party venue for my 8 year old!!!
The best party venue for my 8 year old!!! The team were great from start to finish - easy booking, cheap, quick response to emails and they even let us pop in and see the rooms/ask questions, all before the day.
The experience only got BETTER on the day. The team were super helpful when setting up the room and party for us. Natasha was the BEST party host we’ve ever had. She guided 20+ kids throughout our party which saved me sooo much stress (always a worry as a parent hosting a kids party!!). Belinda kept everyone safe on the inflatables and Sebastian, the manager, supported the whole thing throughout.
We also really liked that the main event and the ‘party room’ were separate, this was a breath of fresh air for a lot of people, especially those who wanted a break from the party or who had small children.
After all the fun, the team also cleaned up the room for us (we tried our best but had no cleaning tools!). We had positive feedback from all of the parents and my son had an amazing birthday, all thanks to this team and venue, I really can’t thank them enough. We will be forever grateful for this wonderful day!
I would 100% recommend this venue for kids parties, we’ve had 8 over the years and this was by far the best and least stressful!!
14 settembre 2024
Non scritta su invito
Risposta di Better - Hatfield Leisure Centre
Good Afternoon Jake,
We sincerely appreciate you taking the time to share your feedback with us.
We are thrilled to hear that your party at the Hatfield Leisure Centre was a success and the team at the centre supported you throughout the party. Our team strives to create a welcoming and supportive environment for all our customers, so we are pleased to hear that you have found our staff to be friendly, professional and helpful during your party.
Thank you once again for sharing your experience with us. We are committed to maintaining this high standard and ensuring that all our customers have a positive experience.
Best regards,
Charmaine
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.