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Valutata 5 stelle su 5

First time ordering from Best of British Beer. Am very pleased with the selection of beers I received. Ordering process was straightforward and the box of beers arrived within the stated delivery time... Leggi di più

Valutata 5 stelle su 5

Fourth order from BoB beer and fantastic beers as always. Have tried different selections and this time went for a case of 15 Real Ales. Got guests from France coming over and want to show them tha... Leggi di più

Valutata 5 stelle su 5

Delivery arrived promptly just 2 days after ordering. Well pleased with the interesting selection of British Beer and Cider ~ all brews have not tasted before. Larder now stocked in readiness for t... Leggi di più

Valutata 1 stelle su 5

Awful service from this company. I ordered a case of beer for a Xmas present. I received an email saying it would be delivered within 2-3 working days. A full 7 days later I received an email saying t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di birra

Scritti dall'azienda

Specialist retailer of craft beer and cider from the UK's best independent microbreweries.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

30 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

Good selection of beers delivered on time

First time ordering from Best of British Beer. Am very pleased with the selection of beers I received. Ordering process was straightforward and the box of beers arrived within the stated delivery time. May need to order the stout and porter selection next!

29 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Fourth order from BoB beer and…

Fourth order from BoB beer and fantastic beers as always. Have tried different selections and this time went for a case of 15 Real Ales.
Got guests from France coming over and want to show them that we can create beer just as excellent as they can. I am sure they will be impressed.
Highly reccomended company. I have used other on line beer conpanies and this one matches my taste in beers best.

24 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

What a fantastic company this is for a…

What a fantastic company this is for a beer lover. I like dark beers and have just received my fourth order which, like the previous ones, was quick and without issue. The beer choice is amazing, a real variety with several I've never seen before (and I'm always looking) and not at stupid prices.
Highly recommended.

20 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Best of British Customer Service

After a frustrating few days dealing with John Lewis customer service (in South Africa, aarrggghh), Virgin Media (in India, grrrrr) and DHL (Germany), it was a pleasure having my first order with Best of British Beer (a birthday gift for an old friend), having been refused (really?...in reality dropped and smashed by DHL!) completely sorted by BoBB's customer service lady Cheryl who dealt with everything and resent a new selection. This still arrived in good time and my beer aficianado friend was most impressed with the selection. Thank you BoBB, I'm very happy and your customer service was excellent and a breath of fresh air.

17 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

Waste of time and money

Ordered on Thursday for a Saturday delivery ( paid extra ) even after joining up and promised a discount for first buy , still charged full price ???
Delivery never arrived, phoned and emailed, still no reply by Monday lunchtime, so emailed again , eventually told that DHL must have damaged it , still waiting on a refund , absolute disgrace ,

25 giugno 2024
Non scritta su invito
Logo di Bestofbritishbeer

Risposta di Bestofbritishbeer

Mr McNulty,

I am very sorry that DHL damaged your box and were unable to deliver it on Saturday. I'd just like to answer your points in order.
1. You applied the first time user discount and 10% was automatically deducted. This will be shown in your confirmation email.
2. No reply to your emails on Saturday as we are closed as we explained on Monday morning.
3. We had responded by 9.59 Monday morning
4. Refund was processed 10.24 Monday morning
5. Contact Mastercard to ask them why it isn't showing on your account. It has left our account.

Again, apologies your beer wasn't delivered on time. I'm afraid we do rely on a courier for that part of the service and occasionally accidents happen.
Regards
Gill

Valutata 1 stelle su 5

Shoddy

Shoddy

Got a delivery of beers and when i received, the box was soaking and a can had burst. This was due to inadaquate packaging.
Not what you want as a gift.
Very bad company who dont give a damn abouthow they ship their products.
STAY CLEAR.

16 giugno 2024
Non scritta su invito
Logo di Bestofbritishbeer

Risposta di Bestofbritishbeer

Hi, really sorry you feel that way but as we explained to you in your email reply to you this was order was placed via Moonpig, therefore the product was handled and shipped by them and any issues/customer service queries need to be taken up with Moonpig.

Moonpig simply buy our products from us, to sell as gifts on their own site. The order process is on Moonpig's site and shipping/handling etc has absolutely no association with us (other than our logo being on/in the box... as like I said, Moonpig purchase these products from us to sell themselves)

We sadly cannot be responsible for orders placed with a completely different company, if you contact Moonpig I'm sure they will be happy to help.

If you were to buy a loaf of Warburtons bread from the supermarket, which when delivered was then damaged you'd take this up with the seller (the supermarket who you placed your order with) and not Warburtons directly. This is the exact same situation with the product/service you received from Moonpig.

Please get in touch with Moonpig customer service, I'm sure they will be happy to sort out this issue for you.

Valutata 5 stelle su 5

Delivery arrived promptly just 2 days…

Delivery arrived promptly just 2 days after ordering. Well pleased with the interesting selection of British Beer and Cider ~ all brews have not tasted before.
Larder now stocked in readiness for the arrival of son and daughter in-law who live in France. The last box of Tynt Meadow Trappist Ale I ordered prior to their Chrismas visit was very well received. So looking forward to enjoying some tastings of this new selection.

22 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Real ale and dark beer mixed boxes

Second time of ordering from bobb as I was very happy with the first time order. Accidentally placed the wrong items on my order and had to send a support email. This order was promptly cancelled for me. When the items from my intended order arrive one real ale box and one dark beers box the boxes were perfectly intact and well packed exactly as described. Will definitely be ordering from here again soon.

22 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service and excellent beer

I had some payment issues during the order, but they were very responsive and helped me out. Once ordered, the beers arrived within a day and were perfectly intact.

As for the beers themselves, I've been very pleased with almost all of them so far. There was a good variety and several real winners that I'll definitely be buying again - the Heather Ale in particular.

15 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Disappointed

The IPA case of 12 wasn’t as described. Ordered the juicy/exotic selection.
Only 1 had the description of juicy.
Nothing juicy/exotic about the other 11.
Expensive for what they supply.

3 novembre 2023
Non scritta su invito
Valutata 2 stelle su 5

Compulsory Marketing Email Sign Up

Not possible to buy from them without opting into marketing emails - literally a required field in the checkout process. A shame, as the products looked good. The screen you have to enter your email into says the following and it isn't possible to just agree to the Ts&Cs:

DON'T MISS OUT!
Sign up to the Best of British Beer newsletter to receive all the latest news and offers directly to your inbox.

Your email
Enter your email
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Submit

I agree to Terms and conditions and I am happy to receive your newsletter with all your promotions.
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24 agosto 2023
Non scritta su invito
Logo di Bestofbritishbeer

Risposta di Bestofbritishbeer

Amended response:
I've just gone through the checkout and it isn't compulsory or a required field so I think I know what's happened. At the bottom of the checkout page there is the option to add your email address to sign up for the newsletter. if your payment doesn't go through, ie your CVV number is wrong etc, it sort of sits on that field and it looks like you need to complete it- you don't.
When the payment goes through it just flicks past that page. I'll see if there is something we can do to make it less obvious! Thanks for bringing it to my attention
Cheers

Valutata 5 stelle su 5

Support Your Local (British) Beer Company

Have used this company a few times now. They are excellent in being able to supply slightly more obscure brews as well as the well-known and well-quaffed ones that everyone is familiar with. Good range of beer types from all over the country (including my own Scottish habitat)> You beer drinkers out there should give them a go as I doubt you will find anyone as good and reliable in beer choices. Keep finding all these good micro-breweries as they are the life-blood of the discerning real beer drinker.

8 agosto 2023
Non scritta su invito

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