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Valutata 5 stelle su 5

The samples gave us food for thought as to what could go in what room. Although we are still awaiting planning permission for our alterations.

Valutata 1 stelle su 5

Delivered wrong flooring so fitter couldn’t install. Then arranged a collection but courier information was deemed invalid when I tracked it and I rung customer service and was told they can’t help a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordering was easy and kept updated on delivery. Love my lino!! Delivery was when expected and delivery driver lovely. Well impressed with everything. Thank you.

Valutata 5 stelle su 5

Very impressed (Cumbrian Quartz LVT). First time fitting LVT flooring after a failed tile DIY attempt in our bathroom. I was worried ordering online and it not looking real in person but it looks so g... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

394 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(394)

89 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Gerat quality and service

Easy to place order and great customer service when checking on delivery....which was delivered on the date stated.
Love my Victorian Green Flooring and will be purchasing more very soon 😊

15 ottobre 2025
Non scritta su invito
Valutata 1 stelle su 5

Very disappointed

Very disappointed. Found our perfect carpet and ordered it up. Was due to be delivered on the Friday. It never arrived after waiting in all day and had no contact from the courier to explain delay. I contacted them on the Monday and they reassured it was out for delivery. Day 2 waiting for this. Only the underlay was delivered- the carpet was not on the van. I had to chase again on Tuesday and was informed it wasn’t out for delivery and would need to be booked for the Wednesday. They said they’d get it out by 12pm…..it never arrived and I had to chase again. More of a day wasted as they said it had to be signed for. It finally arrived at 4pm with the packaging burst open and staining on the edge of the carpet. The underlay was completely open at one end too. On top of this I had to keep moving the fitter day with each delay and gave wasted days of holiday waiting for failed deliveries. I’ve put in a complaint and waiting for a response but it’s put me off ordering carpet online again.

17 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Easy transaction

Easy transaction, good product.

2 ottobre 2025
Non scritta su invito
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Risposta di Best4Flooring Ltd

Hi Claire

Thank you for your feedback! We're glad to hear the transaction was smooth and you're happy with the product. Hope to serve you again soon!

Kind Regards
The Best4Flooring team

Valutata 5 stelle su 5

Order arrived on time

Order arrived on time and looks very good. We had it laid by a professional.

19 settembre 2025
Non scritta su invito
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Risposta di Best4Flooring Ltd

Hi Charles

Thank you for your kind review! We're glad your order arrived on time and that you're happy with how it looks. Great to hear it was professionally installed—hope it serves you well for years to come!

Kind Regards
Best4Flooring

Valutata 4 stelle su 5

Excellent good quality flooring

Excellent flooring pleased with the quality delivery was not so good paid extra to have it delivered on the Tuesday having waited in all day following the van on the app it never turned up but was the delivered the next day.
Having checked the reviews of the delivery company they do not seem the most reliable.
This is not a reflection on the flooring company as there product quality and dispatch time was excellent 👍

11 settembre 2025
Non scritta su invito
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Risposta di Best4Flooring Ltd

Good Afternoon

Thank you for taking time to leave a review

We are delighted to hear how much you like the flooring and apologise for an issues that you experienced with the delivery. The courier tries there best to ensure that all orders are delivered on time and safely however sometimes due to elements beyond their can experience delays.

We hope you enjoy the flooring and to welcome you again for any future projects

Kindest Regards
Best4Flooring

Valutata 5 stelle su 5

Good Experience

Easy website to navigate. Good quality flooring at a reasonable price. Fast delivery and good communication.

5 settembre 2025
Non scritta su invito
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Risposta di Best4Flooring Ltd

Hi Mrs Wileman

Thank you for taking time to leave a 5 star review

We are thrilled to hear how much you like the flooring and overall service. We hope you enjoy the flooring and to welcome you back for any future projects

Kindest Regards
Best4Flooring

Valutata 5 stelle su 5

I received the vinyl floor samples in…

I received the vinyl floor samples in good time and although the quality is excellent, decided to go with ceramic tiles for my bathroom. I will definitely use this company when it comes to re-flooring the kitchen.

6 settembre 2025
Non scritta su invito
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Risposta di Best4Flooring Ltd

Good Morning

Thank you for your kind words and 5 star review

We are delighted to hear how much you like the samples. We work hard to provide large quality samples to help you choose your perfect flooring.

We are sorry to hear that it wasn't the correct flooring for your requirements,. Thank you for your continued support and choosing Best4Flooring for your future flooring needs.

Kindest Regards
Best4Flooring

Valutata 1 stelle su 5

Really disappointed in this company

Really disappointed in this company, paid for the flooring to come on a particular day, and had the carpet fitter booked I get a email day before saying won’t arrive till at least the 1st but know exact date.
Due to size of vinyl needing two men. I think they just didn’t want to come down to Cornwall for one delivery.
Asked for a refund as needed to purchase somewhere where I would have an actual date of delivery, and they take 3-5 working days to refund.
Not happy at all

27 agosto 2025
Non scritta su invito
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Risposta di Best4Flooring Ltd

Good Afternoon

Thank you for leaving a review

We are sorry to hear that you have been disappointed with the service. The order was placed over the Bank Holiday when the offices are closed therefore we have unable to contact you until this time. As per the email we sent the size of vinyl ordered requires a 2 person delivery which is not always available on your selected delivery date. The first available date for a 2 person delivery to your area is the 1st September, the date is subject to change depending on how long it is until we receive a confirmation however we have not advised in the email that we didn't know an exact date.

I can see a call was made to the sales office who also advised of the above and offered alternatives to have the order delivered earlier, such as cutting the vinyl to a smaller size as a join was already required. You confirmed that this wasn't an option and asked for the order to be cancelled. The fitter booking was also discussed, as per the terms and conditions that you sign and agree when placing your order they advise not to book a fitter until the flooring has arrived and checked over. This is due to any unexpected 3rd party delivery issues which are beyond our control. The customer service advisor was informed that they were not read but were agreed to anyway.

The third party courier offers deliveries all over the Mainland UK and regularly deliver to Cornwall. As per the email the delivery cannot be made on the day selected due to the size and the couriers health and safety restrictions.

Refunds are in line with standard banking terms which is 3 -5 days the same as any shop or supermarket

Kindest Regards
Best4Flooring

Valutata 5 stelle su 5

Easy to order and delivered on time

Easy to order and delivered on time. Delighted with our purchase and look forward to our next purchase from Best4Flooring.

19 agosto 2025
Non scritta su invito
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Risposta di Best4Flooring Ltd

Good Morning

We are delighted to hear how much you like the flooring and how good the delivery was. We work hard with our couriers to provide an excellent service from start to end. We hope you enjoy your flooring. Thank you for your continued support and choosing Best4Flooring for your flooring needs.

Kindest Regards
Best4Flooring

Valutata 5 stelle su 5

We ordered the Tudor mansions felt back…

We ordered the Tudor mansions felt back vinyl in Hampton Oak and it looks so good! The vinyl looks like real wood, we’re really impressed. We ordered the wrong sizes for a few of our rooms, so we contacted customer services, who sorted it out no problem. Thank you! Would definitely use best4flooring again.

18 agosto 2025
Non scritta su invito
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Risposta di Best4Flooring Ltd

Hi Natalie

Thank you for taking time to leave a 5 star review

We are thrilled to hear how much you like the flooring and how good the service was. We work hard to provide an excellent service and your words mean a lot to us. We hope you enjoy the flooring and to welcome you back for any future projects

Kindest Regards
Best4Flooring

Valutata 5 stelle su 5

I was really nervous about purchasing flooring online

I was really nervous about purchasing a roll of felt backed vinyl online as so many of the websites had awful reviews / red flags of either 5 star or 1 star reviews only. However needed an affordable option. Took a chance on best4flooring as good reviews on trustpilot and elsewhere, including reddit. SO PLEASED. The delivery was flawless with a really friendly and helpful delivery officer. The vinyl itself was exactly as described in pattern, thickness, colour and dimensions ordered. It was super good quality and remained undamaged / scuffed even when dragged inside and outdoors. Really, genuinely pleased and would 100% recommend

16 agosto 2025
Non scritta su invito
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Risposta di Best4Flooring Ltd

Good Afternoon

Thank you for taking time to leave a 5 star review

We are thrilled to hear how much you like the flooring and how good the service was. We work hard to provide an excellent service and your words mean a lot to us. We hope you enjoy the flooring and to welcome back for any future needs

Kindest Regards
Best4Flooring

Valutata 5 stelle su 5

Lovely flooring great designs to choose…

Lovely flooring great designs to choose from. Looked in multiple shops and sites and you had what I wanted.

9 agosto 2025
Non scritta su invito
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Risposta di Best4Flooring Ltd

Hi Maxine

Thank you for taking time to leave a 5 star review

We are so glad to hear that you like our wide variety of flooring. We work hard to provide styles for every taste and budget. We hope you enjoy the flooring and to assist you again for any future projects

Kindest Regards
Best4Flooring

Valutata 5 stelle su 5

Lovely sample tile

Lovely sample tile
Once I have saved up I will get in touch

8 agosto 2025
Non scritta su invito
Logo di Best4Flooring Ltd

Risposta di Best4Flooring Ltd

Hi Lyn

Thank you for taking time to leave a 5 star review

We are thrilled to hear you love the sample and look forward to receiving your order in the future

Our friendly customer service team are always willing to help If you have any questions relating to the samples or any help with ordering your perfect flooring.

Kindest Regards
Best4Flooring

Valutata 5 stelle su 5

Flooring

The Web site is easy to use the staff are friendly and helpful

1 agosto 2025
Non scritta su invito
Logo di Best4Flooring Ltd

Risposta di Best4Flooring Ltd

Hi Philip

Thank you for taking time to leave a 5 star review

We are so pleased to hear how easy you found the website and how friendly and helpful the customer services are. We work hard to provide an excellent service and your words mean a lot to us. We hope you enjoy the flooring and to welcome you back for any future projects

Kindest Regards
Best4Flooring

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