BerkeleyshawRecensioni 

66
TrustScore 4 su 5

4,0

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Valutata 5 stelle su 5

Laura and Jules guided us through our house sale very efficiently and sensibly. They were very professional and gave good advice, and they responded very quickly to our emails and calls. I would recom... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Would really like to thank Laura and the Berkeley Shaw team for helping me to sell my home. From meeting Jules at the beginning who come to value my home, Jules had a professional manner and ma... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Just wanted to say a big thank you to Jess for helping us so much and ensuring our journey went as smoothly as possible. I would definitely recommend using Berkeley shaw to my family and friends that... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Ask a simple question of this managment company…get several wrong answers, when you point out these must be wrong inappropriate personal opinions and a flounce about taking up too much time. Attem... Leggi di più

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Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

66 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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4,0

Tutte le recensioni

(66)

27 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing service and went through…

Amazing service and went through everything clearly for me which was great! Laura really went above and beyond helping me with my property search which I appreciate so much and would definitely recommend her in the future.

12 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Seriously Inadequate.

Seriously Inadequate.
To the point of leaving residents of their buildings in danger.
Fire alarms have faults - Residents have reported this to Berkeley shaw on a number of occasions over the past few years and nothing seems to have been fixed. Fire alarm at Portside House on Duke Street has been triggered by fault minimum 6 times over the past 2 weeks. This does not get turned off for minimum of an hour.
Lifts out of order with no accessibility. Building management have disabled residents in their building and will turn lifts off for days without notice.
They leave their buildings to go filthy with mounds of litter and build up on dirt in communal areas.
No real security for the building.
Theft in their buildings happens daily, they send out emails to residents to get their deliveries elsewhere instead of fixing the issues.
If your building is managed by Berkeley shaw - good luck...

17 febbraio 2026
Non scritta su invito
Valutata 4 stelle su 5

Jules Hopkins at Berkley Shaw sold my…

Jules Hopkins at Berkley Shaw sold my parents home in Hightown , L38 and was fantastic from start to finish . She generated a lot of interest / plenty of good quality viewings and was extremely supportive and helpful through out the process, right up to completion. I would recommend Berkley Shaw if you are wanting to sell a residential property in the Crosby. Formby or Hightown area at a realistic price

25 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Would highly reccomend

From the moment I walked into the office, to all of the staff I have communicated with, BS have been approachable, friendly, informative, reliable and extremely well-organised. They were considerate regarding our preferences with how much we wanted to be involved. So far the whole process has been smooth and stress-free!

8 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Property Management Avoid at all costs

Abysmal building management and would avoid at all costs.
If you want to see how they actually manage buildings instead of what they post on social media, come and visit Portside House on Duke Street Liverpool. The building is left in filth and residents safety left at risk.
The issues predated the construction works currently going on regarding the external walls. The building management are using this as an excuse for any issues the leaseholders or residents raise to avoid any responsibility.
While I agree the construction works are essential for improving fire safety for residents. There are numerous fire safety concerns that were raised to Berkeley Shaw which went ignored for a significant period of time including:
No working lights in communal stairwells.
Trip hazards in communal areas.
Fire doors propped open.
Fire alarm displaying a fault on the screen by the front door.
Numerous incidents of false alarms which became so frequent, residents stopped coming down and the alarm would be left ringing for hours before being turned off.

4 agosto 2025
Non scritta su invito
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Risposta di Berkeleyshaw

Dear Katie,

We are sorry you have felt the need to provide such a review with regards to our management of Portside House.

The building is currently in the process of having its external walls remediated which has brought with it some unavoidable disruption to the residents. However, the works are essential to improve fire safety for the building and all of it residents.

We have addressed and continue to address issues raised to us to deal with the safety concerns and cleanliness level where possible given that parts of the external walls are being removed and remediated.

We thank all residents for their co-operation whilst these works are being carried out.

The safety of leaseholders and residents at the development is paramount and is the most important matter at Portside House at the current time. Due to the nature of the works involved, there will be additional challenges in terms of being able to maintain the same hygiene levels. Furthermore, the contractors working on the project have attempted to maintain a safe environment but there have been occasions where fire alarms have been activated and we have worked closely with the contractor to address these issues.

Berkeley Shaw can only apologise for any inconvenience caused to any residents in the development whilst the required works are taking place. However, as mentioned earlier it is crucial that through the current project, the safety of the building is restored and we ensure that the make up of the building does not present any potential risk.

Valutata 5 stelle su 5

Abigail your a Star

Thank you Abi Volynchook for all your help with the Deposit situation from Logic Estates. We got there in the end. You are very professional and I appreciate that.
Many Thanks
Keith

19 luglio 2025
Non scritta su invito
Valutata 5 stelle su 5

An open, honest and brilliant service, what a fantastic team!

Jules and the wider team have been a pleasure to deal with from my very first phone call. I have dealt with many estate agents/agency's in the past and never have I received such a consistent service. Jules in particular, has been exemplary! She provided great advice on the home moving process whilst also giving an in-depth, easy to understand view of the current housing market and what we could realistically expect to sell the house for. I applaud all those at Berkley Shaw for their openess, honesty, diligence and professionalism, my one regret is that I can only award 5*.

8 giugno 2025
Valutata 5 stelle su 5

Outstanding service

I used Berkeley Shaw to both sell my home and purchase my next home. The team went above and beyond to get over asking price on my property within the first week of marketing. Could not be happier with the service I received and would not hesitate to use again. Thanks team for all your help!

13 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

I had a wonderful experience with…

I had a wonderful experience with Berkely Shaw as a 1st time buyer the girls were very helpful and very efficient. I dealt with Laura Mostly who was amazing,
I would definitely recommend and use Berkeley Shaw again

13 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Consistent attention to detail regarding any issues

We have had received excellent attention to detail since dealing with this agent from the lady who priced the property and took photographs.
More recently from the sales staff with prompt and informative information and always replying promptly and politely to any queries.

8 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Brilliant first experience…

I had a brilliant first experience buying a house through Berkeley Shaw - the team are quick to respond, friendly and knowledgable.
I’ll be selling through them shortly, hoping for the same amazing experience.
It’s refreshing to see them focusing on their marketing and their video & images are very high quality. Such an important thing when you’re buying and selling that’s often overlooked.
Thank you in particular to Emma who saw my purchase through to the end.
Looking forward to there being many more,
Elizabeth

1 maggio 2025
Non scritta su invito
Valutata 1 stelle su 5

Horrendous

Horrendous. 5 years a tenant, 1 months rent arrears which agreed to pay in two instalments. Both payments made on the agreed date, only to find an email ‘giving me the opportunity to make payment’ as my account is ‘consistently in arrears’. Obviously don’t talk to each other and happy to send threatening emails without checking facts beforehand.

14 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Substandard service

Once BS become your Block Mgmt service, you can expect a drop in standards. They have forced me to pay for an issue without clear communication in the matter and without my prior agreement. Throughout, they have ignored emails and have not been consistent with events. My experience has been extremely disappointing.

17 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Smooth experience

Jules was extremely helpful and knowledgeable when showing us around the property. We were a bit indecisive and so had multiple viewings but we never had any problems. Maintained good communication throughout and completed with no issues.

3 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

Berkeley Shaw were woefully inadequate…

Berkeley Shaw were woefully inadequate in handling the management of our building in Salford. As leaseholders , we expected a good service inline with the ever increasing management fees.
There was a multitude of issues that we were unhappy with . We seldom got a timely response , their senior management were not available for our online AGM. Finally when a new tenant joined the board of Directors , he saved us literally thousands of pounds in the first ten days of his tenure by negotiating new supplier agreements. We had no choice than to find new managing agents.

21 gennaio 2025
Non scritta su invito

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