Customer satisfaction. I was not happy with my son's bed frame. They handled my query professionally, both the customer service advisor and the Taunton shop. We agreed that I go back to the shop to... Leggi di più
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Many thanks to Rob for helping myself and my partner choose a new bed and mattress. Rob came across as being very knowledgeable, without being pushy,especially when he gave my partner advice on a ne... Leggi di più
L'azienda ha risposto
Heartfelt thanks to Josh who made taking my 85 year old mum to get a new bed a good experience . Patient , knowledgable , not at all pushy and happy to keep trying different mattresses etc. Have booke... Leggi di più
L'azienda ha risposto
The salesperson at Benson for Beds listened to my particular requirements and showed me the options that he thought would suit me, explaining the differences. The sale and delivery, including removin... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Taunton114
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 3 Priory Fields, Priory Avenue, TA1 1QS, Taunton, Somerset, Regno Unito
- 1823423831
4,7
Eccellente
539 recensioni
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Le persone hanno visualizzato anche
Excellent quality and great delivery service
Excellent quality mattress at reasonable price with friendly and helpful delivery team
8 ottobre 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Offered very good advice on which…
Offered very good advice on which mattress to suit our needs.
10 ottobre 2026
Risposta di Bensons For Beds - Taunton114
Thank you for your kind words! We're thrilled to hear that our advice helped you find the perfect mattress. Your satisfaction is our priority, and we appreciate your trust in us. If you need anything else, feel free to reach out,
Megan | Customer Care Specialist
Customer satisfaction
Customer satisfaction.
I was not happy with my son's bed frame. They handled my query professionally, both the customer service advisor and the Taunton shop. We agreed that I go back to the shop to choose another one. I am now waiting for them to deliver the exact one and take back the other one.
Excellent customer service.
8 ottobre 2026
Non scritta su invito
Efficient and friendly service.
4 ottobre 2026
Risposta di Bensons For Beds - Taunton114
Thank you for your kind words! We're thrilled to hear that you enjoyed our efficient and friendly service. Our team works hard to provide the best experience possible, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Manager was patient…
Manager was knowledgeable and patient while looking for a bed to combat a severe lumbar condition
Thank you
David New
28 settembre 2026
Risposta di Bensons For Beds - Taunton114
Thank you, David, for your kind words! We're thrilled to hear that our manager was able to assist you in finding the right bed for your lumbar condition. Your comfort is our priority, and we appreciate your trust in us. If you need anything else, feel free to reach out!
Very helpful advice
Very helpful advice. Good honest reviews of the mattresses
26 settembre 2026
Non scritta su invito
Risposta di Bensons For Beds - Taunton114
Many thanks for your feedback. Myself and the team look forward to seeing you in store again in the future. All the best for now, Rob.
The salesperson listened to my requirements
The salesperson at Benson for Beds listened to my particular requirements and showed me the options that he thought would suit me, explaining the differences. The sale and delivery, including removing an old mattress, was carried through smoothly in a week. I am very pleased with the new mattress.
23 settembre 2026
Risposta di Bensons For Beds - Taunton114
Thank you for your wonderful feedback! We're thrilled to hear that our salesperson could assist you in finding the perfect mattress and that the entire process went smoothly. Your satisfaction is our priority, and we appreciate your support. Enjoy your new mattress!
Staff very friendly with a good sense…
Staff very friendly with a good sense of humour. Bought a matress delivered as promised on date I chose. 10 out of 10. I would definately go back and would recommend.
24 settembre 2026
Risposta di Bensons For Beds - Taunton114
Thanks for your great review. Any issues, give us a shout. We look forward to seeing you in store again in the future.
The mattress was brought in carelessly
The mattress was brought in carelessly. They knocked a clock off the wall—one that I now have to throw away. Pictures and other wall decorations also fell down. I am not satisfied with this delivery, as items in my home were damaged.The mattress was brought in carelessly. The outer surface of the mattress is scratched
21 settembre 2026
Non scritta su invito
Risposta di Bensons For Beds - Taunton114
We are truly sorry to hear about the careless delivery and the damage caused to your home and mattress Lidia. We understand how frustrating it is when items are damaged during delivery and have contacted you today to resolve this.
Thank you,
Megan | Customer Care Specialist
From start to finish they were…
From start to finish they were excellent.
Great service in store, kept up-to-date at every stage once ordered and arrived exactly when they said it would. Wouldn't hesitate to use them again.
29 agosto 2026
Risposta di Bensons For Beds - Taunton114
We're so pleased to hear that your experience was excellent from start to finish. It's wonderful that you received great service in-store and were kept updated throughout the process. We appreciate your kind words and look forward to serving you again!
Team Bensons
Friendly informative staff
Friendly informative staff. Left alone to browse when asked but quick to assist when asked.
17 settembre 2026
Risposta di Bensons For Beds - Taunton114
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our staff. We strive to create a welcoming environment where you can explore at your own pace while knowing help is always available. We look forward to seeing you again soon!
Arrived damaged
When I unpacked my delivery the product was broken where it had been dropped on one corner
14 settembre 2026
Risposta di Bensons For Beds - Taunton114
Hey Martin,
Thank you for your feedback. We are very sorry to hear your item arrived damaged and was broken on one corner when you unpacked it. This is not the standard we expect. Please accept our sincere apologies, and we will be in contact shortly to discuss this further and reach a suitable resolution,
Megan| Customer Service Specialist
Top salesman Rob
Many thanks to Rob for helping myself and my partner choose a new bed and mattress.
Rob came across as being very knowledgeable, without being pushy,especially when he gave my partner advice on a new mattress as she has arthritic pain.
Once again Rob thank you for your help you are an asset to the company.
12 settembre 2026
Non scritta su invito
Risposta di Bensons For Beds - Taunton114
Thank you for your wonderful feedback! We're thrilled to hear that Rob provided you and your partner with such knowledgeable and caring service. We truly appreciate your kind words and are glad you found the perfect bed and mattress. We look forward to serving you again!
Very good service
Very good service. Team where very informative about their products.
2 settembre 2026
Risposta di Bensons For Beds - Taunton114
Thank you for your kind words! We're thrilled to hear that you found our team informative and our service to your liking. We strive to provide the best experience possible and appreciate your feedback. We look forward to serving you again soon!
Exceptionally efficient
My mattress was delivered by Carl and Steve and I was extremely impressed with how efficient they were. They made light work of taking my old mattress for recycling and moving in the new one. I am so far loving my new Hypnos mattress too.
8 agosto 2026
Risposta di Bensons For Beds - Taunton114
Thank you for your wonderful review! We're thrilled to hear that Carl and Steve provided efficient service and that you love your new Hypnos mattress. Your satisfaction is our priority, and we appreciate your support. Enjoy your new mattress!
Great service from sales room advice…
Great service from sales room advice through to delivery day.
31 agosto 2026
Risposta di Bensons For Beds - Taunton114
Hi Pamela,
Thank you for your fantastic feedback! 😊 We're delighted to hear that you received great service from the moment you visited our showroom right through to delivery day. Providing helpful advice, support, and a smooth delivery experience is exactly what we strive for, so it's wonderful to know we met your expectations. Thank you for choosing us, and we hope you enjoy your new purchase for many years to come,
Megan | Customer Care Specialist⭐
Risposta di Bensons For Beds - Taunton114
Thanks for your great review. We look forward to seeing you in store again in the future.
Great service
Professional, friendly, & great customer service. Extensive product knowledge, and sound advice offered, resulting in one happy reassured customer.
25 agosto 2026
Risposta di Bensons For Beds - Taunton114
Thanks for your great review, we look forward to seeing you in store again in the future.
Super staff service
Heartfelt thanks to Josh who made taking my 85 year old mum to get a new bed a good experience . Patient , knowledgable , not at all pushy and happy to keep trying different mattresses etc. Have booked full removal, delivery and removal of old bed - will report back if not up to standard set by Josh .
22 agosto 2026
Risposta di Bensons For Beds - Taunton114
We're so pleased to hear that your experience finding a new bed was a good one! It's wonderful that our team member was patient, knowledgeable, and helpful without being pushy. We look forward to ensuring the delivery and removal services meet the same high standard.
Team Bensons
10/10
I had come from Dreams as I didn't know B for B was even there, I only saw it as I went to a shop nearby. Immediately I was greeted by Rob, who I later found out was the manager, he was helpful approachable, charming and welcoming without being too much or pushy as was my experience in Dreams. We had a general chat and he gave me the space to look around making it clear that he was available if I needed anything again I didn't get this is Dreams where I nearly didn't even get a bed following my experience there. Anyway I did get a bed and mattress, it's being delivered today and I cant' thank Rob enough for all of his help and expertise. Infact by the time I left I think I'd spoken to most of the staff about various things, they have created a lovely friendly professional environment where they get the job done without being overtly salesy (don't think that's a word) in other words i didn't leave empty handed or stressed. I would definitely come back and recommend to my family and friends. One thing though you really could do something with the shop front signage, it doesn't reflect the professionalism of the staff inside
5 agosto 2026
Risposta di Bensons For Beds - Taunton114
Thank you for sharing such wonderful feedback! We are thrilled to hear about your positive experience and how our team, especially our manager, made such a difference.
It's fantastic to know that you felt welcomed and supported without any pressure, and that our staff created a friendly and professional environment. We truly appreciate your kind words about their expertise and approachability.
We also appreciate your constructive feedback regarding our shop front signage and will certainly take it into consideration. We're so glad you found the perfect bed and mattress and look forward to welcoming you, your family, and friends back in the future!
Team Bensons
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