Bensons For Beds - Sunderland530 Recensioni 

626
TrustScore 5 su 5

4,9

Unit 6 Gateway Retail Park, SR6 0BW Sunderland, Tyne And Wear, GB


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Valutata 5 stelle su 5

the staff were very professional and knowledgeable. we went into store for a new mattress and pillows and marc helped us throughout to find the perfect match for us . we were very pleased with our pu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The delivery service was excellent. The driver Nick and his assistant Steven were very helpful and put the bed into place ensuring everything was where we wanted it.

L'azienda ha risposto

Valutata 5 stelle su 5

Made to feel welcome from the moment we entered the shop. We were assisted by Andrea who guided us through the process of choosing the right bed. Never once did we feel pressured or intimidated. She m... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I visited Benson for Beds at Roker in Sunderland with my husband at the weekend to look at a new mattress. My husband has been experiencing some back pain and Jo helped us to pick out the most suitabl... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di letti
  3. Negozio di biancheria da letto
  4. Negozio di materassi

Informazioni su Bensons For Beds - Sunderland530

Scritti dall'azienda

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informazioni di contatto

  • Unit 6 Gateway Retail Park, SR6 0BW, Sunderland, Tyne And Wear, Regno Unito

  • 1915656007

4,9

Eccellente

TrustScore 5 su 5

626 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(626)

25.808 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Andrea was great

Andrea was great: quick, knowledgeable and helpful.

1 marzo 2026
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Risposta di Bensons For Beds - Sunderland530

Mr Smith,

We're glad you found our team member to be so helpful and knowledgeable. Thank you for your positive feedback; we appreciate it.

Team Bensons

Valutata 5 stelle su 5

Delivery

Delivery was smooth and very quick.

27 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

Mr/Mrs Callender,

We're so happy the delivery was smooth and quick! Thank you for your positive feedback; it means a lot to us.

Team Bensons

Valutata 5 stelle su 5

Great delivery in Sunderland

Our bed was delivered by Nick and Steven. They were brilliant, even though they had to reverse down a narrow street with a dead end and then carry the mattress up six staircases. They were polite, very considerate about the house as they moved around, extremely friendly and could not have done more for us. 11 out of 10 - thanks for a perfect delivery.

26 febbraio 2026
Non scritta su invito
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Risposta di Bensons For Beds - Sunderland530

Alison Doering,

We're so happy to hear your delivery went perfectly! It's great that the team were so considerate navigating the tricky street and stairs. We appreciate your fantastic feedback.

Team Bensons

Valutata 5 stelle su 5

Great service but don't get harassed by…

Great service but don't get harassed by staff till u ask for there help also they had what I needed and liked after visiting other stores and websites and got a great deal

25 febbraio 2026
Non scritta su invito
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Risposta di Bensons For Beds - Sunderland530

beverley swales,

We're happy to hear that you received great service and found what you needed at a great price without feeling pressured. We appreciate your positive feedback!

Team Bensons

Valutata 5 stelle su 5

Bensons Sunderland.

Bensons Sunderland.
A pleasant experience from start to finish.
All the staff were friendly and attentive.
Their sales person, Marc, was excellent.
Helpful, knowledgeable and not pushy.
I wanted my old memory foam mattress removed and my new Sealy mattress put in its place, he made all the arrangements for me, even helping me with the awkward delivery date.
The delivery went like clockwork. Friendly and very efficient.
It’s very rare for me to give a five star review but in this case it’s very well deserved.

27 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

Ms Boundy,

We appreciate you sharing your experience with us! It's great to hear that you found our Sunderland team attentive and that the delivery was seamless. We're so pleased that our sales person was helpful and accommodating, especially with the delivery arrangements and mattress removal. We value your feedback!

Team Bensons

Valutata 5 stelle su 5

As soon as i walked into the shop i was…

As soon as i walked into the shop i was given expert advice by Jo in the Sunderland store she made sure i got the right mattress for my needs i chose a Tempur pro plus cool medium firm got a refurb for less than half the price it is 100% brand new in my opion and a great saver i can honesltly say sleeping on it along with the pillows is amazing im so happy best nights sleep ever simply fantastic i advice anyone to get a tempur mattress from Benson for Beds

27 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

Really appreciate your feedback Gary! Delighted Jo guided you so well and helped you choose the Tempur Pro Plus Cool Medium Firm. Fantastic that the refurb saved you so much and still feels brand new. Great to hear you’re sleeping amazingly,
Megan at Customer Care⭐

Valutata 5 stelle su 5

From meeting mark to the delivery of…

From meeting mark to the delivery of the bed and installling the bed it was first class keep up the work Thank you

27 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

Really appreciate your feedback Mr Davis! Wonderful to hear Mark and the delivery team made the whole experience first‑class. Thanks so much,
Megan at Customer Care⭐

Valutata 5 stelle su 5

Great all round service.

Very good experience buying a bed at Bensons at Sunderland from start to finish.
We had great help & service at the shop to pick the best mattress.
The mattress arrived on the scheduled time & the 2 lads worked like trogans to get the mattress upstairs. (Well done lads 👏)
The mattress itself is lovely & comfortable & exactly what we wanted. 👍

27 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

Really appreciate your fantastic review Brian! Delighted the Sunderland team helped you pick the ideal mattress, and brilliant to hear the delivery arrived on time. Huge well done to the two lads who worked so hard getting it upstairs! So pleased the mattress is comfy and just what you were hoping for.
Megan at Customer Care⭐

Valutata 5 stelle su 5

Excellent service

Excellent service

25 febbraio 2026
Non scritta su invito
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Risposta di Bensons For Beds - Sunderland530

Thanks so much for your 5 star review! Great to know the service hit the mark.
Looking forward to seeing you again!
Megan at Customer Care

Valutata 5 stelle su 5

Excellent Customer Service and product

When we visited Bensons in Roker, Sunderland it was originally just for a look round, however Andrea was more than helpful and fully explained everything we wanted to know, without being 'pushy'. We were happy with the bed, headboard and price Andrea quoted, we went for lunch and decided we wouldn't bother shopping around so came back and ordered the bed. The ordering was simple and quick, we were also given a choice of dates for delivery. After paying a deposit we then applied for the interest free credit online and that was quick and simple too. The delivery was on time and we were telephoned before they arrived, the bed was carried to our room of choice and the delivery drivers were friendly, helpful and courteous. All in all this was an excellent customer experience. Love the bed and the headboard Well done Bensons for Beds

31 gennaio 2026
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Risposta di Bensons For Beds - Sunderland530

Thank you so much for sharing your experience! We’re delighted to hear Andrea in our Roker, Sunderland store made your visit so helpful and pressure‑free. It’s great that everything was clearly explained and that you felt confident enough to return after lunch and place your order. Thank you for such a wonderful review,
Megan at Customer Care

Valutata 5 stelle su 5

Exceptional customer service

Exceptional customer service, friendly and explained everything in layman’s terms to make the process smooth. Thank you Jo!

26 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

Thank you for the amazing review Mr and Mrs Shanks! 😊 We’re so glad Jo could make everything clear and stress‑free for you. She’ll be over the moon to hear your kind words,
Megan at Customer Care⭐

Valutata 5 stelle su 5

Lovely lady attended us when we entered…

Lovely lady attended us when we entered store in Roker, Sunderland. No pressure to buy, explained everything clear re mattresses and purchased one with her help.

23 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

Thank you for your lovely review Ann! We’re so pleased you felt welcomed in our Roker, Sunderland store. It’s great to hear our colleague explained everything clearly and helped you find the right mattress without any pressure. Enjoy your new purchase,
Megan at Customer Care😊

Valutata 5 stelle su 5
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Risposta di Bensons For Beds - Sunderland530

Thank you! We’re so glad you found our team helpful and knowledgeable. We really appreciate your feedback,
Megan at Customer Care😊

Valutata 5 stelle su 5

Sleeping is great now

When visiting Bensons the salesperson was super informative and very helpful, I decided upon a certain mattress and all details of sale and delivery was done there and then, since delivery off mattress which was expertly done I have had great nights sleep ever since.
Totally recommend Bensons.

19 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

We're happy to hear that the salesperson was informative and helpful, and that you're sleeping well on your new mattress. We appreciate your recommendation of our products and services,
Megan at Customer Care

Valutata 5 stelle su 5

Positive experience from Store through to Delivery.

The entire process from visiting Store to taking delivery was very positive.
Delivery and assembly by Andy and Adam were spot on and would happily recommend Bensons based on the overall experience to date.

18 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

We're happy the entire process, from your store visit to delivery, was positive. It's great to hear the delivery and assembly met your expectations. Thank you for your recommendation!

Stewart - Team Bensons

Valutata 5 stelle su 5

Team were great

Team were great, delivered and assembled the bed very quickly very satisfied

15 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

We're so happy to hear the team were great and delivered and assembled the bed quickly, leaving you very satisfied! Thanks for your feedback.

Valutata 5 stelle su 5

Marc at Sunderland 👍🏼 Expert

Dealt with Marc at the Sunderland branch and was amazing with his advice and guidance, we had originally been elsewhere and had our minds set on something else but Marc showed us how to properly check what we needed and helped fit us on the sleep machine! In turn we weren’t sure on which to go with so we went back to the original place and it turned out to be no good! In the end we bought a brand new TV bed and a new mattress and couldn’t be happier with the service and expertise! Would highly recommend their expert advise to anyone.

15 febbraio 2026
Non scritta su invito
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Risposta di Bensons For Beds - Sunderland530

We appreciate your positive feedback! We're happy to hear that you were impressed with the advice and guidance you received and that you are happy with your new bed and mattress. Thank you for your positive review – Lauryn at Customer Care 💜

Valutata 5 stelle su 5

Warm welcome

From walking in the the shop it was a nice atmosphere and the delivery was spot on i got at time slot early morning and a phone call 30 mins before they would arrive

15 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

We're happy to hear that you enjoyed the atmosphere in our shop. We are also glad the delivery service met your expectations with the early morning time slot and advance notification call. Thanks for your feedback.

Stewart - Bensons Team

Valutata 5 stelle su 5

Brilliant friendly and professional…

Brilliant friendly and professional service. The in-store mattress that helps determine your pressure points is impressive and feels less gimky than similar services offered by other retailers. It was straight to the point with useful feedback from body data. Until visiting Bensons trying to find the "perfect" mattress was becoming really stressful. The customer service representative was very patient, knowledgeable and understood that customers need a bit of time to work things out themselves once pointed in the right direction. Thanks to the brilliant and professional service from Bensons I now have my new mattress on order. And hopeful it will be perfect for me. 100% recommend - especially visiting the Sunderland store if your near by!

11 febbraio 2026
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Risposta di Bensons For Beds - Sunderland530

We're happy to hear that you found our service friendly and professional. It's great to know that you were impressed with our in-store mattress assessment and that our colleague was patient and knowledgeable. We appreciate your recommendation of our Sunderland store and hope you enjoy your new mattress. Thank you for your feedback.

Stewart - Bensons Team

Valutata 5 stelle su 5

andrea

andrea. she is good .you tell her what you want, she will tell you. guied you where to look and price, she is good.

8 febbraio 2026
Non scritta su invito
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Risposta di Bensons For Beds - Sunderland530

We're happy to hear that you had such a positive experience! It's great to know that you felt supported and guided effectively during your interaction. Thank you for your feedback.

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