Bensons For Beds - Speke Recensioni 

189
TrustScore 5 su 5

4,9

Unit 11a New Mersey Retail Park, Speke, L24 8QB Liverpool, Merseyside, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We have went through a few supposedly firm mattresses purchased on Amazon but haven’t really been the ‘firm’ we wanted. The mattress we have purchased here is exactly what it says on the tin, proper f... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The staff at the Speke branch in Liverpool were amazing. Kelly in particular was thorough and I didnt feel pressured at all. There was a lot to consider with purchasing 2x beds and 2x mattresses in so... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

At the Speke, Liverpool branch, Phil was fantastic! Had thorough knowledge, answered all our questions, and was just extremely helpful and patient with us he made the experience a good one.

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent service at store. Manager Kyle had good knowledge of products & gave helpful advice. timely delivery by helpful & courteous staff and great mattress

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di letti
  3. Negozio di biancheria da letto
  4. Negozio di materassi

Informazioni su Bensons For Beds - Speke

Scritti dall'azienda

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informazioni di contatto

  • Unit 11a New Mersey Retail Park, Speke, L24 8QB, Liverpool, Merseyside, Regno Unito

4,9

Eccellente

TrustScore 5 su 5

189 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(189)

25.739 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We will keep on buying from Bensons

Great service from shop to delivery.

Brilliat service in shop, easy process to choose beds, order and information good on delivery.
Lads that brought the beds and mattresses on time, courteous and left no mess. Always buy from Speke Bensons for beds

29 gennaio 2026
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Risposta di Bensons For Beds - Speke

We're happy to hear you received great service from our shop to delivery! It's wonderful you found it easy to choose your beds and that the delivery team was courteous and tidy. We appreciate your continued support,
Megan at Customer Care

Valutata 5 stelle su 5

Great communication regarding delivery…

Great communication regarding delivery time.
Prompt professional service.

29 gennaio 2026
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Risposta di Bensons For Beds - Speke

We appreciate your positive feedback. We're happy to hear about the great communication regarding delivery and the prompt, professional service.
Looking forward to seeing you again!
Megan at Customer Care

Valutata 5 stelle su 5

Excellent service

Kelly the sales assistant was very helpful and friendly. Her knowledge and understanding of our requirements was excellent and she was able to provide us with the information that we needed. The service was exceptional and we were delighted with her help and support and we are very satisfied with our purchase.
Thank you Kelly

28 gennaio 2026
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Risposta di Bensons For Beds - Speke

We appreciate you sharing your experience. We're so happy to hear that you found our team member to be helpful, friendly, and knowledgeable, and that you were delighted with the service and your purchase.

Valutata 1 stelle su 5

Pathetic delivery delay

Went into their Speke shop wanting a bed that was on a short lead time, and was told by one of their salesman Phil we had the option to have delivery within 7-10 days. - This really appealed to me because I needed a bed ASAP. The day before delivery was due I received a email to say it’s been delayed by over three weeks. I was sold a lie that stock was ready to go within a week, if I’d know now I’d have to wait till the 13th February I wouldn’t have bothered with this purchase…

21 gennaio 2026
Non scritta su invito
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Risposta di Bensons For Beds - Speke

Thanks for sharing your experience with us Nic. We’re sorry to hear about the delay to your order, especially after being advised of a shorter lead time in store. We’ve fed this back to the relevant team for review. If you need any further support, please feel free to message us directly,
Megan at Customer Care

Valutata 5 stelle su 5

Lovely bed really comfortable the…

Lovely bed really comfortable the delivery process was amazing kept up to date from order to delivery. The delivery men were really professional helpful and friendly I would definitely recommend Bensons for bed and I will be using them again in the future.

19 gennaio 2026
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Risposta di Bensons For Beds - Speke

We're happy to hear you find your bed comfortable and that you were kept informed throughout the delivery process. It's great to know our delivery team was professional and helpful. Thank you for recommending us; we appreciate your feedback!

Valutata 4 stelle su 5

good service at bensons

Got everything we were looking for and all done with a pleasant service

19 gennaio 2026
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Risposta di Bensons For Beds - Speke

We're happy you found everything you were looking for and that our service was pleasant! We appreciate your positive feedback.

Valutata 5 stelle su 5

No pressure and a wonderful sales person.

A very relaxed experience. There was no pressure or hurrying to choose.
We had previously looked on Benson's website and so we had a rough idea of what we wanted but nothing beats being able to try out different mattresses.
The sales person answered all of our questions and provided additional information. He showed he had a wealth of experience.
I would certainly recommend Benson's for Beds to family and friends.

19 gennaio 2026
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Risposta di Bensons For Beds - Speke

We're happy to hear you had a relaxed experience with us! It's great you felt no pressure to choose and were able to try out different mattresses. We appreciate that our team member's knowledge was helpful and that you'd recommend us to others.

Valutata 5 stelle su 5

Tracey the sales lady was absolutely…

Tracey the sales lady was absolutely fantastic and so knowledgeable.
Couldn’t have been happier with the experience she gave us in the Speke store. We chose the right mattress for us from her professional guidance and we made the right decision. The mattress is brilliant.

12 gennaio 2026
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Risposta di Bensons For Beds - Speke

We’re so glad Tracey gave you a fantastic experience at Speke! Her knowledge and guidance clearly made all the difference – enjoy your brilliant new mattress 💜 Thank you for your positive review - Lauryn at Customer Care

Valutata 5 stelle su 5

Great shop and sales person

The sales person - Kelly was great . Was at hand but not pushy at all . She let us choose by giving fair advice based on what we wanted and explained why certain items were more expensive . We went over budget but the blow was greatly softened by the December offer and using a blue light card with it . The shop was spotless and we loved how we were offered pillows and made to feel like wanted , valuable customers . Bensons was an obvious choice and we didn’t go anywhere else from previous beds bought . Look forward to receiving the product in the New Year ( Sealy bed ) which was the brand I hoped for .

30 dicembre 2025
Non scritta su invito
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Risposta di Bensons For Beds - Speke

We’re thrilled to hear Kelly provided helpful, honest advice and made your experience comfortable and enjoyable. It’s great that the December offer and Blue Light Card helped make your purchase even better! We appreciate your loyalty and look forward to delivering your Sealy bed in the New Year. Thank you for your positive review – Lauryn at Customer Care 💜

Valutata 4 stelle su 5

Great shopping experience pitty about delivery

Sales assistant knowledgeable and understood our needs for a decent mattress. Sales assistant very pleasant at all times throughout visit.

05/02/2026
Took delivery of purchased mattress from benson for beds. Bed was dropped off back of vehicle then dragged along the pavement to my home. Driver and assistant showed no customer skills when carrying out delivery. As the mattress was being dragged into bedroom one of the delivery lads stared booting the new mattress to get around the bedroom door. No customer care was given in any shape or form.
When unpacking the new £2000 mattress is was found to have deep dirty rips to where the mattress had been dragged along pavement. Very upset and angry the way delivery was made.
I am now seeking at replacement mattress.

29 dicembre 2025
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Risposta di Bensons For Beds - Speke

We’re delighted to hear our sales assistant understood your needs and provided knowledgeable, pleasant support throughout your visit. Thank you for your positive review – Lauryn at Customer Care 💜

Valutata 5 stelle su 5

Amazing sales reps, not pushy at all

Our sales rep was amazing, very knowledgeable and gave us space and time to try numerous matteress in our own time and have discussions about each one without saying a word. His sense of humour and openness about his own life also made him very easy to chat and relate to.

29 dicembre 2025
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Risposta di Bensons For Beds - Speke

We appreciate you sharing your experience. We're happy to hear that our sales team was knowledgeable and provided a relaxed, informative environment. Thank you for your positive review – Lauryn at Customer Care 💜

Valutata 5 stelle su 5

Great Customer Service

Was escorted around the shop when we told the Customer Service person what we were looking for for. He gave us all of the options to choose from

12 dicembre 2025
Non scritta su invito
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Risposta di Bensons For Beds - Speke

Thank you for your feedback Tom! We’re so pleased to hear our team guided you through the options and made your visit helpful. We appreciate your kind words and look forward to assisting you again in the future,
Megan at Customer Care

Valutata 4 stelle su 5

Phil in mersey retail park

I went to the store in speke, mersey retail park Phil was very kind and helpful. Many thanks Phil for all your guidance and help

4 dicembre 2025
Non scritta su invito
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Risposta di Bensons For Beds - Speke

Thank you for sharing with us! We’re delighted Phil could make your visit so helpful and pleasant.
We hope to continue providing you with excellent service in the future,
Megan at Customer Care

Valutata 5 stelle su 5

Excellent service

Very helpful, friendly and informative service and knowledge by Dan.

Took the time to explain the different mattresses and made the whole process much easier for us.

Excellent customer service. Would highly recommend.

24 novembre 2025
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Risposta di Bensons For Beds - Speke

We're happy to hear that you found our service helpful, friendly, and informative. We're glad that our explanation of the mattresses made the process easier for you. Thank you for your recommendation!

– Thank you, Jess- Team Bensons

Valutata 5 stelle su 5

We went to the Benson pretty late in…

We went to the Benson pretty late in the day - about an hour before closing time.
One staff member - Dan - was extremely facilitating. He even stayed late to ensure we could order our bed and mattress that same day.

He was extremely helpful - what a great guy.

30 novembre 2025
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Risposta di Bensons For Beds - Speke

We're so glad to hear that a staff member was helpful and accommodating during your visit. We appreciate you taking the time to share your positive experience. Thank you for your feedback!

– Thank you, Jess- Team Bensons

Valutata 5 stelle su 5

Easy process.

Easy process.
Gave us all the options without a heavy sales pitch.
Second time in a year we have bought from here. Plenty of options paired with black friday deals, very happy.

3 dicembre 2025
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Risposta di Bensons For Beds - Speke

We're happy to hear that the process was easy and you appreciated the options without pressure. Thank you for your repeat business and for sharing your positive experience with us!

– Thank you, Jess- Team Bensons

Valutata 5 stelle su 5

Retail staff

Tracey in the store was very welcoming and informative
Listened to my needs making decisions eady

30 novembre 2025
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Risposta di Bensons For Beds - Speke

We're happy to hear that your in-store experience was so positive! It's great to know that our team member made your decisions easier. Thank you for your feedback.

Valutata 5 stelle su 5

Great experience

Great experience. Kelly in Liverpool Speke store was really helpful. We got hr best mattress we could for our needs.
Thanks for everything. Couldn’t fault the service.

26 novembre 2025
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Risposta di Bensons For Beds - Speke

Thank you for sharing your experience! We’re so pleased Kelly was able to help you find the perfect mattress for your needs. Enjoy your new comfort, and we truly appreciate your kind words!

Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care

Valutata 5 stelle su 5

I couldn’t decide on which mattress…

I couldn’t decide on which mattress would suit my needs.
Dan was very knowledgeable and helpful, he didn’t rush me into making any decisions.
Very good service

9 novembre 2025
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Risposta di Bensons For Beds - Speke

We're happy to hear that our service helped you find the right mattress. We appreciate you mentioning how helpful our team was in guiding your decision. Thanks for your feedback,
Megan at Customer Care

Valutata 5 stelle su 5

I highly recommend Bensons Bed!

I highly recommend Bensons Bed!
We found the quality of their product to be fantastic, especially considering the affordable price.
A big thank you to team member Phill, who was incredibly helpful in guiding us to choose the best product for our needs.

4 novembre 2025
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Risposta di Bensons For Beds - Speke

We're happy to hear that you found a fantastic, affordable product at our store. We appreciate you mentioning how helpful our team member was in guiding you to the best product for your needs.
We're always here if you need anything else,
Megan at Customer Care!

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