Rather mixed bag. The woman we dealt with in Reading store didn't listen and was not very good, however customer services and the Reading Store manager was really helpful and after several months we... Leggi di più
L'azienda ha risposto
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Rather mixed bag. The woman we dealt with in Reading store didn't listen and was not very good, however customer services and the Reading Store manager was really helpful and after several months we... Leggi di più
L'azienda ha risposto
The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... Leggi di più
L'azienda ha risposto
Very welcoming. Rita was patient. She ensured I had the opportunity to lay on the beds some multiple times as I narrowed down my search for comfort! I took the feeling away and came back a week after... Leggi di più
L'azienda ha risposto
John had a good telephone manner & sounded friendly and efficient .The delivery was right in the middle of the predicted time slot & we were called 30 mins before arrival . The two worked well as a te... Leggi di più
L'azienda ha risposto
Scritti dall'azienda
Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, Regno Unito
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Risposta di Bensons For Beds - Reading388
Staff were very patient and accommodating to my Son who has Autism and MS.
They took their time explaining things in a way that my lad understood and were very helpful with his mobility issues

Risposta di Bensons For Beds - Reading388
Manager polite knowledgeable nice very very helpfull

Risposta di Bensons For Beds - Reading388
Excellent service from polite and knowledgeable Muhammad at your Reading (Link Retail Park) store. I am a returning customer - was so pleased with my last purchase and transaction that I went back and was not disappointed. Thank you!

Risposta di Bensons For Beds - Reading388
Great welcome from Rita who was very knowledgeble on tempur mattress and explained the range to us with good advice. We were not rushed and with time to decide we returned that day to make our purchase.
They had an offer on and therefore were good on price. We will visit again for our next purchase. Thanks.

Risposta di Bensons For Beds - Reading388
The service from the member staff was excellent, from asking sensible questions on what were our requirements to explaining the benefits of the various options available. He was very knowledgeable and helped us make the right decision on which bed and mattress met our requirements

Risposta di Bensons For Beds - Reading388
Fantastic sales person, Sami who gave great advice and a fair deal. No pressure sale and worked to meet our criteria. Would happily recommend!

Risposta di Bensons For Beds - Reading388
Punctual and efficient. Collected and packaged up the return very efficiently.

Risposta di Bensons For Beds - Reading388

Risposta di Bensons For Beds - Reading388
The Sales Manager was very helpful when purchasing the mattress. We came home very pleased. We look forward to receiving our new mattress at the end of January

Risposta di Bensons For Beds - Reading388
I went to choose a mattress and the sales assistant called Mohammed was very knowledgeable and helpful . He advised us on what was best according to our requirements. He was very efficient therefore we purchased a mattress there and then . We will be coming back to him for any future purchases . All in all it was a very positive and pleasant experience. Well done Mohammed and thank you so much for all of your help it was very much appreciated.

Risposta di Bensons For Beds - Reading388
High quality of furniture 👍🏼 , and many thanks for Sami he was a very helpful person .

Risposta di Bensons For Beds - Reading388

Risposta di Bensons For Beds - Reading388
I visited the store over the festive period. I was impressed by the customer service provided by Sami. He was Friendly, knowledgeable and helpful.
I’d recommend this store for any bedding needs as the provides a wide range of products.
Entire team was brilliant, gave a very good information about the products and very helpful and professional for the entire service. Delighted customer !
I get a delivery date and time slot from Bensons - 09.11 to 11.11am
The day before delivery I get confirmation delivery time slot of 17:00 to 19:00pm.
Day of delivery, item is delivered @ 08:30am.
In todays digital world, I do not see how any reasonable organisation could get this so wrong.
Delivery guy said, "Dont open the packaging for a few hours, it prevents the mattress going mouldy".
There is nothing included with delivery that recommends this practice, so good job he remembered to mention it, imagine??

Risposta di Bensons For Beds - Reading388
Approached with knowledge and care, straight to the point of my request. Thank you Sami
I was impressed by Benson's new technology to decide what level of mattress strength you needed. I also appreciated our sales consultant Rami who was informative and helpful without putting me under pressure to make a decision. He listened carefully to my requirements showed me the options that I could look for, explained the available offers and then left me to make my own decision. The store manager was then helpful in showing me the best way to order so that it suited our timescale.
Good service, Rita was very helpfull, she immediatly understood our requirement and was quick to point out a handfull of recommended mattresses, which made the decision process easy.
Minus 1 star as delivery takes 3 weeks.
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