Bensons For Beds - Reading388 Recensioni 

306
•
TrustScore 4.5 su 5

4,7

Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN Reading, Berkshire, GB

•

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Valutata 4 stelle su 5

Rather mixed bag. The woman we dealt with in Reading store didn't listen and was not very good, however customer services and the Reading Store manager was really helpful and after several months we... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The store manager at Rose Kiln Lane Reading, Mohammad is absolutely brilliant! He spent time understanding our needs and gave us great advice based on our requirements! The store is very welcoming a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very welcoming. Rita was patient. She ensured I had the opportunity to lay on the beds some multiple times as I narrowed down my search for comfort! I took the feeling away and came back a week after... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

John had a good telephone manner & sounded friendly and efficient .The delivery was right in the middle of the predicted time slot & we were called 30 mins before arrival . The two worked well as a te... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. anche in
  3. Negozio di biancheria da letto
  4. Negozio di letti
  5. Negozio di materassi

Informazioni su Bensons For Beds - Reading388

Scritti dall'azienda

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informazioni di contatto

  • Unit 1a Reading Link Retail Park, Rose Kiln Line, RG2 0SN, Reading, Berkshire, Regno Unito

  • 1189337973

4,7

Eccellente

TrustScore 4.5 su 5

306 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(306)

27.080 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Very helpful and friendly

Very helpful and friendly

21 febbraio 2025
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Risposta di Bensons For Beds - Reading388

We're happy to hear that we were helpful and friendly! Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care

Valutata 4 stelle su 5

Staff were very patient and…

Staff were very patient and accommodating to my Son who has Autism and MS.
They took their time explaining things in a way that my lad understood and were very helpful with his mobility issues

11 febbraio 2025
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Risposta di Bensons For Beds - Reading388

We appreciate you sharing your experience. We're happy to hear that our staff were patient and accommodating, taking the time to explain things clearly and assist with mobility issues. Thank you for your feedback, Megan at Customer Care

Valutata 5 stelle su 5

Excellent service

31 gennaio 2025
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Risposta di Bensons For Beds - Reading388

Thank you for your 5 star review Mr Mitchel. We appreciate your kind words, Megan at Customer Care

Valutata 5 stelle su 5

Manager polite knowledgeable nice very…

Manager polite knowledgeable nice very very helpfull

29 gennaio 2025
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Risposta di Bensons For Beds - Reading388

We're happy to hear that you found the manager to be helpful, knowledgeable, and polite. We appreciate your positive feedback, Megan at Customer Care

Valutata 5 stelle su 5

Excellent service!

Excellent service from polite and knowledgeable Muhammad at your Reading (Link Retail Park) store. I am a returning customer - was so pleased with my last purchase and transaction that I went back and was not disappointed. Thank you!

25 gennaio 2025
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Risposta di Bensons For Beds - Reading388

We're happy to hear about the excellent service you received at our Reading store. It's wonderful you were pleased with your recent purchase and returned. Thank you for your positive feedback,
Megan at Customer Care

Valutata 5 stelle su 5

Great welcome from Rita who was very…

Great welcome from Rita who was very knowledgeble on tempur mattress and explained the range to us with good advice. We were not rushed and with time to decide we returned that day to make our purchase.
They had an offer on and therefore were good on price. We will visit again for our next purchase. Thanks.

28 gennaio 2025
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Risposta di Bensons For Beds - Reading388

We appreciate you taking the time to share your experience! We're happy to hear that you felt welcomed and well-informed about our mattress selection. It's great to know you were able to make a confident purchase with us, and we look forward to your next visit!
Thank you,
Megan at Customer Care

Valutata 5 stelle su 5

Happy Customer

The service from the member staff was excellent, from asking sensible questions on what were our requirements to explaining the benefits of the various options available. He was very knowledgeable and helped us make the right decision on which bed and mattress met our requirements

17 gennaio 2025
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Risposta di Bensons For Beds - Reading388

We're happy to hear that the team member offered excellent service by asking sensible questions and explaining the benefits of the options available. It's great to know that their knowledge helped you make the right decision.
Thank you,
Megan at Customer Care

Valutata 5 stelle su 5

Fantastic sales person

Fantastic sales person, Sami who gave great advice and a fair deal. No pressure sale and worked to meet our criteria. Would happily recommend!

15 gennaio 2025
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Risposta di Bensons For Beds - Reading388

We're happy you had a positive experience. It's great to hear that the sales person provided helpful advice and a fair deal without pressure. We appreciate your recommendation, Megan at Customer Care

Valutata 5 stelle su 5

Punctual and efficient

Punctual and efficient. Collected and packaged up the return very efficiently.

14 gennaio 2025
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Risposta di Bensons For Beds - Reading388

We're happy to hear that our service was punctual and efficient for your return. Thank you for your positive feedback; we appreciate it very much.
Take care,
Megan at Customer Care

Valutata 5 stelle su 5

Great service

Great service, helpful staff and went above and beyond. (Rita)

6 gennaio 2025
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Risposta di Bensons For Beds - Reading388

We're happy to hear that our staff was helpful and provided great service. We appreciate your positive feedback and are grateful for your review.
Take care,
Megan at Customer Care

Valutata 5 stelle su 5

Bensons for Beds is a great shop

The Sales Manager was very helpful when purchasing the mattress. We came home very pleased. We look forward to receiving our new mattress at the end of January

4 gennaio 2025
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Risposta di Bensons For Beds - Reading388

We're happy to hear that the sales manager was so helpful and that you are pleased with your purchase. Thank you for your positive feedback, Megan at Customer Care

Valutata 5 stelle su 5

I went to choose a mattress and the…

I went to choose a mattress and the sales assistant called Mohammed was very knowledgeable and helpful . He advised us on what was best according to our requirements. He was very efficient therefore we purchased a mattress there and then . We will be coming back to him for any future purchases . All in all it was a very positive and pleasant experience. Well done Mohammed and thank you so much for all of your help it was very much appreciated.

4 gennaio 2025
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Risposta di Bensons For Beds - Reading388

We appreciate you sharing your positive experience! We're so glad that our sales assistant was knowledgeable and helpful in assisting you to choose a mattress that met your needs. We are happy you found the experience pleasant and efficient. We look forward to assisting you again in the future! Take care, Megan at Customer Care

Valutata 5 stelle su 5

High quality of furniture 👍🏼

High quality of furniture 👍🏼 , and many thanks for Sami he was a very helpful person .

5 gennaio 2025
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Risposta di Bensons For Beds - Reading388

We're happy to hear that you appreciate the furniture's quality. We are also glad that our team member was helpful. Thank you for your positive feedback, Megan at Customer Care

Valutata 5 stelle su 5

Very good experience

We had Sami help me in pick out which bed would be best for us

28 dicembre 2024
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Risposta di Bensons For Beds - Reading388

Thank you for your positive review – Lauryn at Customer Care 💜

Valutata 5 stelle su 5

Excellent customer service

I visited the store over the festive period. I was impressed by the customer service provided by Sami. He was Friendly, knowledgeable and helpful.

I’d recommend this store for any bedding needs as the provides a wide range of products.

20 dicembre 2024
Non scritta su invito
Valutata 3 stelle su 5

I get a delivery date and time slot…

I get a delivery date and time slot from Bensons - 09.11 to 11.11am
The day before delivery I get confirmation delivery time slot of 17:00 to 19:00pm.
Day of delivery, item is delivered @ 08:30am.
In todays digital world, I do not see how any reasonable organisation could get this so wrong.
Delivery guy said, "Dont open the packaging for a few hours, it prevents the mattress going mouldy".
There is nothing included with delivery that recommends this practice, so good job he remembered to mention it, imagine??

17 dicembre 2024
Non scritta su invito
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Risposta di Bensons For Beds - Reading388

Thank you for sharing your experience with us David. We’re very sorry for the confusion around your delivery times and understand how frustrating this must have been. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We have now reviewed this internally.
Best Wishes,
Megan at Customer Care

Valutata 5 stelle su 5

New technology. Great sales consultant.

I was impressed by Benson's new technology to decide what level of mattress strength you needed. I also appreciated our sales consultant Rami who was informative and helpful without putting me under pressure to make a decision. He listened carefully to my requirements showed me the options that I could look for, explained the available offers and then left me to make my own decision. The store manager was then helpful in showing me the best way to order so that it suited our timescale.

5 dicembre 2024
Valutata 4 stelle su 5

Good service

Good service, Rita was very helpfull, she immediatly understood our requirement and was quick to point out a handfull of recommended mattresses, which made the decision process easy.
Minus 1 star as delivery takes 3 weeks.

17 novembre 2024

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