Order and delivery went well. Unfortunately the rear cover on the headboard was all burst open. The installer must have seen this but said nothing. Perhaps too many deliveries to make and everything w... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 9 Abbotsinch Retail Park, Washington Road, PA3 4EP Paisley, Renfrewshire, GB
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We purchased a base, a mattress and a headboard and included the recycle and build service. The staff in the store were knowledgeable and helpful. We received email updates throughout the whole proc... Leggi di più
L'azienda ha risposto
Fantastic staff at the Paisley branch. Very knowledgeable about range of products and gave good advice on suitable mattress. Purchased mattress and bed frame in sale got great bargain. Would definitel... Leggi di più
L'azienda ha risposto
Knowledgeable staff who knew their product and allowed time for different beds and mattresses to be tried without any "hard sell".
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di materassi
Informazioni su Bensons For Beds - Paisley Abbtsch682
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 9 Abbotsinch Retail Park, Washington Road, PA3 4EP, Paisley, Renfrewshire, Regno Unito
- 1418896299
4,9
Eccellente
711 recensioni
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Le persone hanno visualizzato anche
Good friendly service
6 settembre 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Order and delivery went well
Order and delivery went well. Unfortunately the rear cover on the headboard was all burst open. The installer must have seen this but said nothing. Perhaps too many deliveries to make and everything was rushed. Visited shop who advised to contact customer services. I contacted customer services who immediately accepted there was a fault, confirmed shop had noted it and arranged for a replacement, this takes another month.
7 settembre 2026
Risposta di Bensons For Beds - Paisley Abbtsch682
Hello,
Thank you for your review.
We understand your frustration, particularly as the damage appears to have been visible during installation and was not brought to your attention at the time. This is certainly not the experience we want for our customers, and we appreciate why this left you feeling disappointed.
We appreciate you bringing this matter to our attention, and your comments regarding both the installation experience and the replacement lead time will be shared with the relevant teams as valuable feedback for improvement.
Please accept our apologies for the inconvenience caused,
Megan | Customer Care Specialist
Great staff and knowledge
5 settembre 2026
Great service from Bensons
Lyndsey at Bensons in Paisley was highly professional, friendly and helpful for my search for my new bed. There was a great choice of mattresses and bed frames.
3 settembre 2026
Not pushy
Knowledgeable staff who knew their product and allowed time for different beds and mattresses to be tried without any "hard sell".
4 settembre 2026
Bensons for beds exceptional delivery…
Bensons for beds exceptional delivery and customer care
2 settembre 2026
Non scritta su invito
new bed
Exellent service. Jaz was very helpful and attentive. All the staff were top class on 28th August
28 agosto 2026
Risposta di Bensons For Beds - Paisley Abbtsch682
Hello,
Thank you for your fantastic feedback! 😊 We're delighted to hear that you received excellent service from Jaz and the rest of the team during your visit on 28th August.
It's wonderful to know that Jaz was so helpful and attentive, and that the whole team provided a top-class experience. We'll be sure to pass on your kind words, as recognition like this means a lot to our colleagues.
Thank you for choosing Bensons for Beds. We hope you enjoy your new purchase and look forward to welcoming you again in the future,
Megan | Customer Care Specialist⭐
A first class job from store to…
A first class job from store to delivery. Friendly helplful staff. A good range of Mattresses .
30 agosto 2026
Risposta di Bensons For Beds - Paisley Abbtsch682
Hi David,
Thank you for your fantastic review! 😊 We're delighted to hear you had a first-class experience from the showroom right through to delivery. It's wonderful to know our friendly, helpful team and wide range of mattresses helped you find the perfect choice. Thank you for choosing us, and we hope you enjoy many comfortable nights ahead,
Megan | Customer Care Specialist
Everything went like clockwork..from a…
Everything went like clockwork..from a really helpful sales person to great communication on delivery dates and progress of the order. Delivery was too expensive compared to other retailers
28 agosto 2026
We have had a good experience with BFB
We have had a good experience with BFB. It was good to try the mattress and then decide. I had ordered earlier online and it didn't suit us. The sales person are fantastic here and helped select the type of mattress we were looking for.
25 agosto 2026
Superb customer service- from great…
Superb customer service- from great advice, attention to detail and just being really really knowledgeable and friendly
23 agosto 2026
Excellent Service
We purchased a base, a mattress and a headboard and included the recycle and build service. The staff in the store were knowledgeable and helpful. We received email updates throughout the whole process. The delivery guys assembled everything quickly and removed all the old items and packaging. Excellent service.
21 agosto 2026
Risposta di Bensons For Beds - Paisley Abbtsch682
We are thrilled to hear you had such a positive experience with our team! Providing exceptional customer service and a hassle-free delivery experience is our top priority. Thank you for choosing us for your home furnishing needs.
Staff very informative and helpful on…
Staff very informative and helpful on deciding what bed to choose.
24 agosto 2026
Risposta di Bensons For Beds - Paisley Abbtsch682
Thank you for your kind words! Our staff takes pride in providing exceptional service and helping customers find the perfect bed. We are glad to hear that you had a great experience with us. Have a wonderful day! 😊
The experience has been great
The experience has been great, from the store visit to the delivery and now a few months of using the mattress! Helpful and friendly staff throughout!
18 gennaio 2026
Risposta di Bensons For Beds - Paisley Abbtsch682
Thank you for sharing your positive experience with us! We are thrilled to hear that our friendly and helpful staff made your shopping and delivery process seamless. We hope you continue to enjoy your mattress for years to come. Thank you for choosing us!
Fantastic staff at the Paisley branch
Fantastic staff at the Paisley branch. Very knowledgeable about range of products and gave good advice on suitable mattress. Purchased mattress and bed frame in sale got great bargain. Would definitely recommend this store.
23 agosto 2026
Risposta di Bensons For Beds - Paisley Abbtsch682
Thank you so much for your review! We are thrilled to know that you had a great experience at our Paisley branch. Our staff takes pride in providing great product knowledge and excellent customer service. We are delighted that you found the perfect mattress and bed frame at a great bargain. Thank you for choosing our store and for recommending us. We appreciate your support!
Sales advice
The salesman went through various options to advise us what was most suitable for our situation
23 agosto 2026
Risposta di Bensons For Beds - Paisley Abbtsch682
Thank you for your amazing feedback! We are thrilled to hear that our salesman provided you with a thorough and informative consultation to find the best solution for you. We appreciate your trust in our services.
Delivery was prompt
Delivery was prompt, staff polite and respectful. Very happy with service
20 agosto 2026
Risposta di Bensons For Beds - Paisley Abbtsch682
We're so pleased to hear that your delivery was prompt and that our staff were polite and respectful. Thank you for sharing your positive experience!
Team Bensons
Excellent sales staff
Good communication throughout purchase to delivery. Knowledgeable sales staff.Good selection of products.
14 agosto 2026
Risposta di Bensons For Beds - Paisley Abbtsch682
Thank you for your wonderful feedback! We're delighted to hear that you experienced good communication throughout your purchase and delivery. It's also great to know that our sales staff were knowledgeable and that you appreciated our selection of products.
Team Bensons
Great service
Staff in the shop were knowledgeable, friendly and helpful. We were kept updated on the progress of our order and received a timeslot of delivery a few nights before it arrived. On the morning of delivery, I received a call to inform me the driver was on his way. The delivery driver was friendly and professional and took my delivery to the room I requested it to delivered to.
9 agosto 2026
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