We came in not expecting to find a mattress we would buy, as we had received a very good offer from an independent bed/mattress company in Loughborough. We spoke to Martin and explained our situatio... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeUnit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
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We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... Leggi di più
L'azienda ha risposto
Very pleased with our new mattress, but the sales assistant came across very “cold” and a little miserable. We were only shown high end mattresses so we had nothing to compare against.
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Full package We'd been to 2 other bed stores and walked out (not rudely) because of poor salesmanship/choice. At Bensons we were impressed by the wide choice and skilled salesmanship. Once we had... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- Negozio di letti
- Negozio di biancheria da letto
- Negozio di materassi
Informazioni su Bensons For Beds - Loughborough262
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, Regno Unito
- 1509264450
4,8
Eccellente
331 recensioni
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Le persone hanno visualizzato anche
Sales assistant felt cold
Very pleased with our new mattress, but the sales assistant came across very “cold” and a little miserable. We were only shown high end mattresses so we had nothing to compare against.
30 luglio 2026
Risposta di Bensons For Beds - Loughborough262
Thank you for your feedback. We're delighted to hear you're pleased with your new mattress. We're sorry that the service did not meet your expectations and that you felt the sales assistant came across as cold. Your comments regarding the range of mattresses shown and the lack of comparison options will be shared with the store team for review and feedback.
Thank you for your time with sharing this with us.
Bed and mattress…
I like bed that i chose and everything was explained well too, from product, finance to delivery.
Really happy with the product and service.
20 luglio 2026
Risposta di Bensons For Beds - Loughborough262
Thank you for your wonderful feedback! We're delighted to hear that everything was explained clearly, from the product and finance options through to delivery. It's great to know you're happy with both your new bed and the service you received. We truly appreciate your support and hope you enjoy many comfortable nights ahead! 😊
Risposta di Bensons For Beds - Loughborough262
We're so pleased you found our team member fantastic, very helpful, and friendly. Thank you for your kind feedback!
It was all so simple and…
It was all so simple and straightforward. Knew what I wanted and was helped by the store staff to get it. All round a good experience.
20 luglio 2026
Risposta di Bensons For Beds - Loughborough262
We're so pleased to hear your experience was simple and straightforward, and that our staff were able to help you. We appreciate your kind feedback!
Team Bensons
Martin was very friendly and service…
Martin was very friendly and service was quick and helpful
22 luglio 2026
Risposta di Bensons For Beds - Loughborough262
We're so pleased you found our team member friendly and that the service was quick and helpful. Thank you for your kind feedback!
Thank you for your review - Lauryn at Customer Care 💜
people were brilliant
The delivery people were brilliant
Police friendly and helpful.
Sales person very knowledgeable about products Gave choices and explained clearly the differences.
Helpful polite. Good quality product
18 luglio 2026
Risposta di Bensons For Beds - Loughborough262
We're so pleased to hear that our delivery team was brilliant, friendly, and helpful. It's wonderful that our salesperson was knowledgeable and clearly explained the product differences.
Thank you for your positive review - Lauryn at Customer Care
Martin is a hero
We came in not expecting to find a mattress we would buy, as we had received a very good offer from an independent bed/mattress company in Loughborough. We spoke to Martin and explained our situation, and he was so helpful! He went away and came back with several really competitive options for us, and one was exactly right for us, and we were persuaded to accept his offer!
I then left my sunglasses behind in the store, and Martin rang me on my contact details and met me at the front door when he saw me coming back. Looking forward to receiving our mattress!
14 luglio 2026
Risposta di Bensons For Beds - Loughborough262
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was able to provide competitive options and help you find the perfect mattress. We're also glad they went the extra mile to return your sunglasses. We appreciate your kind words!
Risposta di Bensons For Beds - Loughborough262
We're delighted to hear that our staff was considerate and helpful, and that you felt no pressure during your experience. Thank you for your kind words!
Very professional from beginning to end.
We were well informed from the very beginning.
29 giugno 2026
Non scritta su invito
Risposta di Bensons For Beds - Loughborough262
We're so pleased to hear that you felt well-informed right from the start. Thank you for sharing your positive experience with us!
Team Bensons
The staff was very helpful never felt…
The staff was very helpful never felt like I was to much trouble
27 giugno 2026
Risposta di Bensons For Beds - Loughborough262
We're pleased our team was helpful. Thank you for your kind words!
Team Bensons
Bensons are Brilliant at Beds!
Received a warm welcome from your colleagues in the Loughborough store. I was shown, and tried beds for comparison purposes, which made choosing the right mattress an easy matter.
I felt my visit was met with a high degree of professionalism, and I left feeling like a valued customer.
25 giugno 2026
Risposta di Bensons For Beds - Loughborough262
We are so pleased to hear you received a warm welcome and professional service at our store. It's wonderful that we made choosing your mattress an easy experience! Thank you for your kind feedback.
Team Bensons
All boxes ticked by every department vice and help in the store was very…
Advice and help in the store was very good.
Delivery was arranged and then I had to put it back a couple of weeks, your call centre changed everything for me and we're very polite and accommodating.
The delivery crew were very prompt , communication was good and they put the bed up with great efficiency.
18 giugno 2026
Risposta di Bensons For Beds - Loughborough262
We're so pleased to hear that our team provided excellent advice and assistance. It's wonderful that our call centre was accommodating, and your delivery was prompt and efficient. Thank you for your kind feedback!
Team Bensons
Risposta di Bensons For Beds - Loughborough262
We appreciate your kind words!
Team Bensons
Everything went according to plan and I…
Everything went according to plan and I was very happy with the whole process. The service in the shop and by the guys that did the installation was friendly and efficient. The bed is comfortable and looks good in the room.
12 giugno 2026
Risposta di Bensons For Beds - Loughborough262
We're so pleased everything went according to plan and you're happy with the whole process. It's wonderful that our team was friendly and efficient, and that your bed is comfortable and looks good. Thank you for your feedback!
Team Bensons
We knew vaguely what type of mattress…
We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We ordered what we wanted and she gave a delivery date. The delivery came on time and the men were very good, even removing their shoes because of the heavy rain. All in all a very satisfactory experience. Thank you everyone.
14 giugno 2026
Risposta di Bensons For Beds - Loughborough262
We're so pleased to hear about your very satisfactory experience! It's wonderful that our team was helpful and patient, and that your delivery was on time with such considerate delivery personnel. Thank you for your kind words.
Team Bensons
Customer service was very good Jeanette…
Customer service was very good Jeanette at the Loughborough branch was very helpful.
10 giugno 2026
Risposta di Bensons For Beds - Loughborough262
We're so pleased our team provided very good customer service. Thank you for your kind feedback!
Team Bensons
It was a very efficient shopping…
It was a very efficient shopping experience and the delivery and set up was quickly done with no mess left.
12 giugno 2026
Risposta di Bensons For Beds - Loughborough262
We're so pleased your shopping experience was efficient, and the delivery and setup were quick and tidy. Thank you for your kind feedback.
Team Bensons
Mick the manager at loughborough was…
Mick the manager at loughborough was brilliant can fault there service from the shop to delivery
23 maggio 2026
Risposta di Bensons For Beds - Loughborough262
We're so glad to hear you had a brilliant experience with our service from shop to delivery! Thank you for your kind words.
Team Bensons
Excellent service in store and a really…
Excellent service in store and a really good delivery experience. Everyone we dealt with was really helpful. We have had the mattress 6 days now and it is very comfortable. It seems to have been a really good purchase.
23 aprile 2026
Risposta di Bensons For Beds - Loughborough262
Thank you! 😊 We’re so pleased you had excellent service in store and a smooth delivery experience. Even better to hear you’re loving the mattress already—sounds like a great choice,
Megan | Customer Care Specialist💜
Excellent service throughout.
The range of mattresses in the store was excellent. We were able to choose a mattress that was the equivalent of the one that we had bought some time ago. The advice from the salesman (Ram) was detailed. The delivery times that were quoted were very acceptable and adhered to scrupulously. On the day of delivery we were given a two hour slot and the drivers (Paul and Ian) contacted us 30 minutes before delivery to keep us up-to-date with their progress. We could not have asked for a better service from start to finish.
24 aprile 2026
Non scritta su invito
Risposta di Bensons For Beds - Loughborough262
Thank you for such a detailed and thoughtful review! 😊 We’re delighted you found an excellent range in store and that Ram’s advice helped you choose the right mattress. It’s great to hear delivery timings were spot‑on, with clear updates from Paul and Ian on the day. We really couldn’t ask for better feedback—enjoy your new mattress and sleep well! 🛏️✨
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