Excellent service. Great delivery team who were so helpful. Bang on time with what we were told. Oh and the bed is very comfortable
L'azienda ha risposto
Sede
Cambia sedeUnit H2c Affinity Outlet, Anchorage Road, FY7 6AE Fleetwood, Lancashire, GB
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Scopri cosa dicono le persone
From the minute we walked in to Bensons at Affinity Fleetwood our experience was good. We were looking for bedroom furniture and Kath, the salesperson, was very helpful. She worked with our measuremen... Leggi di più
L'azienda ha risposto
All Sarah and her team at the Fleetwood Freeport store were really helpful and explained all our options for my mum’s new bed. The delivery process was easy to use as I had to delay at one point. I ca... Leggi di più
L'azienda ha risposto
We spoke to Gemma at Benson for beds, she was extremely professional, polite and very helpfull, it made looking for a bed a pleasure. I would reccomend them to anybody we went to the freeport affinit... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Fleetwood
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
Unit H2c Affinity Outlet, Anchorage Road, FY7 6AE, Fleetwood, Lancashire, Regno Unito
4,8
Eccellente
166 recensioni
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Le persone hanno visualizzato anche
Fab service
Friendly, helpful service with a sense of humour.
Found exactly what we needed and the transaction was easy.
1 febbraio 2026
Non scritta su invito
Risposta di Bensons For Beds - Fleetwood
We're so glad you appreciated our friendly, helpful service and found what you needed easily! Thank you for your positive feedback; we appreciate it.
Lovely staff very friendly
Lovely staff very friendly, showed us what we wanted easy to order. delivery was quick
31 gennaio 2026
Risposta di Bensons For Beds - Fleetwood
We appreciate your kind words! We're so happy to hear that our staff was friendly and helpful, and your order was delivered quickly.
The Data Protection Act?
We went to the store for a bed and an assistant helped us make our choice. Because we weren't sure of the room measurements she gave us all the details and we returned home. The next day I phoned up to place our order. I was able to select the bed, colour and arrange delivery but when it came to pay I was told it wasn't possible to pay over the phone because of the Data Protection Act?? Why waste my time talking an order if it can't be paid for? A week later I've received a phone call from the store asking for payment for the bed I hadn't been able to order because I couldn't pay for it. I think there's something wrong with the system at Bensons.
23 gennaio 2026
Risposta di Bensons For Beds - Fleetwood
Thank you for taking the time to share your feedback. I’m very sorry for the inconvenience and confusion you experienced when trying to place your order by phone. I understand how frustrating it must have been to go through the ordering process, only to be told that payment couldn’t be taken in that moment.
We have since reviewed your case with the store team, and I’m pleased to confirm that your payment has now been successfully processed and everything has gone through as expected. We appreciate your patience while this was resolved.
Your comments have been passed on to help us improve our communication and processes going forward. If you need any further assistance at all, please don’t hesitate to get in touch,
Megan at Customer Care
I’m very unsatisfied with the bed
I’m very unsatisfied with the bed. It looks very old and rusty dusty in color. On the other hand the foot board doesn’t attach properly. Also it looks better online but after delivery I’m just disappointed. It made my room look very dark and and messy.
23 gennaio 2026
Risposta di Bensons For Beds - Fleetwood
Thank you for sharing your feedback with us Mrs Lovely. We’re sorry to hear the bed hasn’t met your expectations. We’ve passed your comments on to our team so we can look into this further and improve. If you’d like us to support you directly, please feel free to reach out via enquiries@bensonsforbeds.co.uk.
Thank you,
Megan at Customer Care
For a start you have to have a good…
For a start you have to have a good sales assistant, we were fortunate to have Morgan. She was very helpful and very pleasant.We are talking about your store on Affinity at Fleetwood, Lancashire.We tried quite a few mattresses and decided on one we both agreed on.
2 gennaio 2026
Risposta di Bensons For Beds - Fleetwood
We're happy to hear that you found our sales assistant at the Fleetwood store helpful and pleasant. It's great you found a mattress you both agreed on after trying a few. Thank you for your positive feedback- Megan at Customer Care
The salesperson was knowledgeable…
The salesperson really knew about the various beds available and did not rush me into making my choice.
30 dicembre 2025
Risposta di Bensons For Beds - Fleetwood
Thank you for your feedback Vivien! We’re so pleased to hear that our salesperson provided knowledgeable guidance and allowed you the time to make the right choice without any pressure. We appreciate your kind words,
Megan at Customer Care
We found the bed we wanted in the sale…
We found the bed we wanted in the sale & with the help of Kath at Bensons our bed was ordered & delivery date provided.
30 dicembre 2025
Risposta di Bensons For Beds - Fleetwood
We're happy to hear that you found the perfect bed during the sale, and we appreciate Kath's assistance in placing your order and providing a delivery date. Thanks for your feedback. Looking forward to seeing you again!
Megan at Customer Care
Dave was very helpful without being…
Dave was very helpful without being overbearing
He showed me my options then gave me time to decide what I wanted
29 dicembre 2025
Risposta di Bensons For Beds - Fleetwood
We’re so glad Dave gave you helpful advice and plenty of time to decide – that’s exactly the experience we aim for! Thank you for your positive review – Lauryn at Customer Care 💜
Online buying only 🙁
Shop and delivery staff 10/10 . Paid deposit then found out you have to go online to pay by instalments I don’t buy anything online,that’s the reason I went in store was to avoid computers
22 dicembre 2025
Risposta di Bensons For Beds - Fleetwood
We’re delighted to hear our shop and delivery teams provided excellent service. We appreciate your feedback regarding the payment process and understand your preference for in-store transactions. Your comments will help us improve convenience for all customers. Thank you for your positive review – Lauryn at Customer Care 💜
Risposta di Bensons For Beds - Fleetwood
We’re delighted to hear your experience was professional from start to finish! That’s exactly what we aim for every time. 💜 Thank you for your positive review – Lauryn at Customer Care
A first class service
The bed was delivered, when I was informed, the dri ers were very friendly and helpful, all rubbish was taken away but this was paid for, a first class service.
17 dicembre 2025
Risposta di Bensons For Beds - Fleetwood
We appreciate your feedback and are glad to hear that the delivery was punctual, the drivers were friendly, and the rubbish removal service met your expectations.
We hope to continue providing you with excellent service in the future,
Megan at Customer Care
Great help from Sarah got exactly what…
Great help from Sarah got exactly what we needed left the store very happy
14 dicembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Fleetwood
We're happy to hear that you had a great experience and found what you needed. Thank you for sharing your positive feedback with us!
Thank you, Team Bensons - Jess
Excellent Service and Delivery
On this occasion l was very pleased with the team work and customer service keeping in touch throughout and
Delivery was on time
27 novembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Fleetwood
We appreciate you sharing your positive experience! We're so glad to hear that you were pleased with our teamwork, customer service, and on-time delivery.
– Thank you, Jess- Team Bensons
Anthony and Duncan delivered our…
Anthony and Duncan delivered our beds,Anthony and Duncan worked in a safe and professional way explaining to me that the new mattresses require airing at room temperature before the are made .
Both Anthony and Duncan are good ambassadors to your company.
Delivered on time ,kept updated.
Delivered with care and attention, respectfully entered the property.
The products I purchased are of good quality and worth every penny I paid.
I recommend Bensons for beds I was kept updated from purchase to delivery. Great shopping experience.
1 dicembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Fleetwood
We appreciate you taking the time to share your shopping experience. We're so glad to hear that you are satisfied with your purchase and the delivery service. It's great to know that the team provided a safe, professional, and informative service. We value your recommendation!
Great customer service
Great customer service. Followed up with calls when they said they would.
28 novembre 2025
Risposta di Bensons For Beds - Fleetwood
What a lovely review, Kevin! This is exactly the service we strive to give to our customers, I will pass this back to the Customer Service team so that they can be aware of what an amazing job they are doing. - Team Bensons
Excellent experience
Patient staff in store when selecting mattress
Delivery to our choosing and on time and with care
24 novembre 2025
Risposta di Bensons For Beds - Fleetwood
We’re delighted to hear our team was patient while you selected your mattress and that your delivery was arranged exactly as you wanted – on time and with care! That’s the service we aim for every time. 💜
Thank you for your positive review – Lauryn at Customer Care
Superb customer service
Superb customer service.
Listened to my requirements and advised on best choices for me.
I wasn’t rushed and was given time to consider all options.
Delighted with my new bed, mattress and fantastic deal. I look forward to receiving it.
21 novembre 2025
Risposta di Bensons For Beds - Fleetwood
Thanks for sharing! We’re delighted you had such a smooth experience and found the perfect bed and mattress. Enjoy your fantastic deal—we can’t wait for you to receive them! Megan at Customer Care🛏✨
Service in every aspect perfect
Service in every aspect perfect
19 novembre 2025
Non scritta su invito
Risposta di Bensons For Beds - Fleetwood
We’re thrilled to hear everything was perfect from start to finish.
Thanks for choosing us—we’re grateful!
Megan at Customer Care
We were shown all the detail of our…
We were shown all the detail of our purchase individually and gave time for us to absorb all. Waiting now for our delivery on the 5th December. Very pleased so far.
20 novembre 2025
Risposta di Bensons For Beds - Fleetwood
Thank you for sharing! We’re thrilled you felt well-informed and comfortable during the process. Your delivery on December 5th is just around the corner—can’t wait for you to enjoy it!
Until next time, take care,
Megan at Customer Care!
shop staff were very friendly very…
shop staff were very friendly very helpful and not pushy, even at collecting a mattress they helped load.
13 novembre 2025
Risposta di Bensons For Beds - Fleetwood
We appreciate that our staff was friendly and helpful without being pushy. We're also glad they assisted you with loading the mattress. Thank you,
Megan at Customer Care!
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