Bensons For Beds - Altrincham Recensioni 

337
TrustScore 4.5 su 5

4,7

Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ Altrincham, Cheshire, GB


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Valutata 5 stelle su 5

Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The service in the Altrincham store was excellent! They were so patient and couldn’t have done more. Very pleased with my purchase, although it hasn’t been delivery yet the experience so far has b... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The guy in the showroom was excellent. He came over to help us, but didn't hang around. He was there when we needed him. Very helpful & friendly. The delivery guys were okay, but one of them was a... Leggi di più

Valutata 4 stelle su 5

Overall, a straightforward transaction in the store when we decided on which divan & mattress suited us. The date we agreed on for the delivery in February went ahead as planned. As promised, a tele... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili per camere da letto
  2. Negozio di letti
  3. Negozio di biancheria da letto
  4. Negozio di materassi

Informazioni su Bensons For Beds - Altrincham

Scritti dall'azienda

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Informazioni di contatto

  • Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ, Altrincham, Cheshire, Regno Unito

  • 1619282704

4,7

Eccellente

TrustScore 4.5 su 5

337 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(337)

26.422 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

We liked a bed and the advisor who…

We liked a mattress and the advisor who helped us was very knowledgeable and showed us alternatives and other ideas. It was a very easy and enjoyable experience in store.

23 febbraio 2025
Non scritta su invito
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Risposta di Bensons For Beds - Altrincham

We appreciate your positive feedback. We are so glad to hear that our advisor was knowledgeable and showed you alternatives, making your experience enjoyable. Take care, Megan at Customer Care

Valutata 5 stelle su 5

Good selection

They had one of all the mattresses I wanted to try, available in the shop. And it's a nice shop, too.

Downsides - lots more paperwork than I expected (it feels like buying a car) and you have to wait weeks and weeks for the mattress to actually be delivered.

12 febbraio 2025
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Risposta di Bensons For Beds - Altrincham

We're glad you enjoyed your experience in our shop and found the mattress selection helpful. We appreciate your feedback regarding the paperwork and delivery timelines. We will review our processes to see where we can improve. Thank you, Megan at Customer Care

Valutata 5 stelle su 5

Great service

Great service

24 febbraio 2025
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Risposta di Bensons For Beds - Altrincham

Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Take care, Megan at Customer Care

Valutata 3 stelle su 5

No one in the store to begin with and I…

No one in the store to begin with and I was left to my own devices. The staff member did appear and apologise as someone had phoned in sick and he had to see to a delivery.

17 febbraio 2025
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Risposta di Bensons For Beds - Altrincham

We appreciate your feedback and are sorry the store was unattended when you arrived. We'll address the staffing issues to prevent this in the future. Thank you, Megan at Customer Care

Valutata 1 stelle su 5

Horrible mattress

Horrible mattress! I spent 1500 to buy this mattress and after a week mattress started sinking in my back. My back is ruined. I called the company they sent someone to check but he claimed everything seems fine and they wont do anything about it. Please don't waste your hard earned money on this IGEL MATRESSES.

19 febbraio 2025
Non scritta su invito
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Risposta di Bensons For Beds - Altrincham

We're very sorry to hear about the discomfort you're experiencing with your mattress and the back issues you've developed. We appreciate you bringing this to our attention and for sharing your experience. We'll look into this internally, Megan at Customer Care

Valutata 5 stelle su 5

Friendly knowledgeable helpful staff

Made welcome by Becca and her manager at Altrincham store. Very helpful to find us the mattress and bed frame we were looking for.
We had looked online at what we wanted and it was a fairy simple process to complete our order.
Thanks all round.

16 febbraio 2025
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Risposta di Bensons For Beds - Altrincham

We appreciate your positive feedback! We're happy to hear that you felt welcome and received helpful assistance in finding your mattress and bed frame. We're also glad the order process was simple for you. Thank you, Megan at Customer Care

Valutata 5 stelle su 5

The staff were so helpful listening to…

The staff were so helpful listening to what your problem was and giving you good advice in picking the right mattress.
Would recommend Bensons to all my friends

7 febbraio 2025
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Risposta di Bensons For Beds - Altrincham

We appreciate you recommending us! We're happy to hear that our staff provided helpful advice in choosing the right mattress to meet your needs.
Take care, Megan at Customer Care

Valutata 5 stelle su 5

Very helpful and friendly service and…

Very helpful and friendly service and advice which allowed us to take our time and make the right decision

Janet was amazing

3 febbraio 2025
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Risposta di Bensons For Beds - Altrincham

We're happy to hear that you found our service and advice helpful and friendly, allowing you to make the right decision. We appreciate your positive feedback, Megan at Customer Care

Valutata 1 stelle su 5

Deceived asthmatic!

I am asthmatic, so after reading some reviews about the mattress I wanted to buy, I visited my local store in Altrincham to decide if it was the right choice. I was told that reviews are mostly when people are not happy. As the mattress was on show in store and I was told that the "off gassing is just the fire retardant and all mattresses are sprayed with it"! I trusted the manager Chris who reassured me it was not an issue - even though I explained again I had Asthma. After 3 days of fully ventilating my spare room with open windows (even though it's so cold) - fans - the toxic smell is still so bad it has made me so wheezy and I can't risk sleeping on this mattress! I closed the windows overnight for 6 hours and the smell hit me again. I had to use 3 times my normal inhalor to stop the wheezing! I could have bought a similar mattress online, but I trusted the name of Benson! I am not willing to pay 10‰ of the price I paid when I clearly told more than 2 members of staff including the manager that I had health issues!!! Disgusted with the whole process!

31 gennaio 2025
Non scritta su invito
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Risposta di Bensons For Beds - Altrincham

We appreciate you sharing your experience. We're sorry to hear the mattress's smell is causing you health issues, especially after discussing your asthma with our team. We'll address your concerns internally to ensure better support for customers with sensitivities. Thank you for your feedback, Megan at Customer Care

Valutata 5 stelle su 5

Knowledgeable and helpful store staff

Knowledgeable and helpful store staff. Accurate delivery information and excellent product.

12 gennaio 2025
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Risposta di Bensons For Beds - Altrincham

We appreciate your positive feedback! We're happy to hear that you found our staff knowledgeable and helpful and that you received accurate delivery information.
Take care,
Megan at Customer Care

Valutata 5 stelle su 5

Great service

Great customer service from Chris very knowledgeable about the various mattresses he took time to show & explain also more importantly he listened to our needs & found us a suitable mattress.

27 gennaio 2025
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Risposta di Bensons For Beds - Altrincham

We're happy to hear that you received great customer service. It's wonderful that our team member was knowledgeable and attentive to your needs in finding a suitable mattress. We appreciate your feedback, Megan at Customer Care

Valutata 5 stelle su 5

The salesman was extremely helpful and…

The salesman was extremely helpful and polite. He made my day

17 gennaio 2025
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Risposta di Bensons For Beds - Altrincham

We're happy to hear that our salesman was helpful and polite! Thank you for sharing your positive experience with us; we appreciate it. Take care, Megan at Customer Care

Valutata 5 stelle su 5

Walked into store and we were met by…

Walked into store and we were met by Jonathon , who was absolutely amazing- I am very fussy with beds and he was very patient and have to say he knew the perfect mattress that suited me !!

11 gennaio 2025
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Risposta di Bensons For Beds - Altrincham

We're happy to hear that you had such a positive experience in our store. It's great to know that our team member was able to assist you in finding the perfect mattress. Thank you for your feedback, Megan at Customer Care

Valutata 5 stelle su 5

Bed purchase

From the moment we stepped into our local store, Jack the sales person, was welcoming, patient and happy to answer any questions. He was a professional & courteous, making it a pleasant and stress free experience. His accurate guidance, enabled me to buy with confidence, the best bed to serve our needs. Given the high level of service, we will no doubt return for future business.

11 gennaio 2025
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Risposta di Bensons For Beds - Altrincham

We're happy to hear that your in-store experience was pleasant! It's great to know the guidance you received allowed you to buy with confidence. We hope to welcome you back in the future, Megan at Customer Care

Valutata 1 stelle su 5

Horrrrrrrrrible quality!!!!!!

Horrrrrrrrrible quality!!!!!!
We bought a bedroom from Benson for beds a year ago, a few days ago we started smelling mold in our bedroom after inspecting the walls, carpet, window, curtains, and everything else in the room and finding nothing we started inspecting the bed and side tables and LOOOK AT THE HORRORS WE FOUND !!!!! HORRIBLE WOOD WITH MOLD SPOREA AND MOLDY FABRIC. This is a horror show. We’re expecting a baby soon and now we have to throw away a bedroom we paid almost €2k on !!!!!! Do not buy from this shop. Its a health hazard !!!! There is literally no mold anywhere else in the room and we keep a very neat clean house! We vacuum the bed frame from dust every week!!!! laaaaaast thing we expected was that we were sleeping on a mold bomb!

12 gennaio 2025
Non scritta su invito
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Risposta di Bensons For Beds - Altrincham

We are very sorry to hear about the mould issue you discovered with your bedroom furniture and the impact this has on your family, especially with your baby on the way. We appreciate you bringing this to our attention, Megan at Customer Care

Valutata 5 stelle su 5

Tempur mattress

Purchased a Tempur mattress today from Altrincham. Excellent service and knowledge. We had done some research and our assistant totally put our minds at rest and confirmed our choice. Would definitely recommend.
Looking forward to a good nights sleep!

9 gennaio 2025
Non scritta su invito
Logo di Bensons For Beds - Altrincham

Risposta di Bensons For Beds - Altrincham

We appreciate you choosing our Altrincham store for your Tempur mattress purchase. We are happy to hear that you received excellent service and found our team member's knowledge helpful in confirming your choice. We hope you enjoy many restful nights, Megan at Customer Care

Valutata 5 stelle su 5

Staff were great

Staff were great. We made it clear on arrival we wanted to be left alone. Got the info we needed. In & out in 60 mins

8 gennaio 2025
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Risposta di Bensons For Beds - Altrincham

We're glad you enjoyed your experience with our staff and appreciated the efficient service. Thank you for your positive feedback and for taking the time to share.
Take care, Megan at Customer Care

Valutata 5 stelle su 5

Very good efficient and professional…

Very good efficient and professional service

7 gennaio 2025
Non scritta su invito
Logo di Bensons For Beds - Altrincham

Risposta di Bensons For Beds - Altrincham

We appreciate your positive feedback! We are happy to hear that our team provided efficient and professional service. Thanks for choosing us, Megan at Customer Care

Valutata 5 stelle su 5

Helpful staff

Jack was really helpful in making sure we got the right bed. Didn't make us feel like he was trying to up sell us what we didn't need and helped us get the best price. Excellent range in the shop.

5 gennaio 2025
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Risposta di Bensons For Beds - Altrincham

We're happy to hear that you had a positive experience and that you found exactly what you were looking for. We appreciate you mentioning the excellent range we have in our shop and thank you for your feedback.
Take care,
Megan at Customer Care

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