Really helpful sales person. No pressure selling. No hovering just let me look and take my time. Answered all my questions. First time I have bought from Bensons. Awaiting my delivery which I am hopin... Leggi di più
L'azienda ha risposto
Sede
Cambia sede4 East Terrace, Union Square Retail Park, AB11 5RD Aberdeen, Aberdeenshire, GB
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The purchasing process in shop was good/fine. The delivery was put into my garage, not upstairs as discussed during the purchasing process (also gave this feedback on courtesy phone call received a... Leggi di più
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The whole transaction was excellently handled from store purchase to delivery. Instore, the assistant was knowledgeable, pleasant and very friendly. Went out her way to get us to what we wanted.... Leggi di più
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Good customer service from the sales team and excellent communication. Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep. The deliv... Leggi di più
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Dettagli dell'azienda
- Negozio di mobili per camere da letto
- anche in
- Negozio di biancheria da letto
- Negozio di letti
- Negozio di materassi
Informazioni su Bensons For Beds - Aberdeen
Scritti dall'azienda
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Informazioni di contatto
4 East Terrace, Union Square Retail Park, AB11 5RD, Aberdeen, Aberdeenshire, Regno Unito
- 1224495862
4,7
Eccellente
327 recensioni
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Le persone hanno visualizzato anche
Professional in every sense
Friendly knowledgeable staff in store, prompt professional delivery/build
10 ottobre 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Excellent service & communication through entire process
Excellent service from purchasing the bed in store to delivery, very happy with our bed. Communication was very good throughout
6 ottobre 2026
Risposta di Bensons For Beds - Aberdeen
Thank you for your wonderful feedback Shona! We're thrilled to hear that you had an excellent experience from start to finish. Our team works hard to ensure great communication and service. Enjoy your new bed, and we look forward to seeing you again,
Megan | Customer Care Specialist
Quality Bed From Bensons.
I was happy to receive updates on the construction of my bed.
The date I was initially given for the delivery was the date that it arrived and at the time specified, by
Andy Mac and Andy P.
This took approximately 10 minutes.
They removed all of the packaging.
I am very happy with the quality of my bed.
I would have preferred to have been asked before the delivery drivers left if they could tell me if the wheels could be locked as the bed moves around easily on the laminate flooring and just to check that I was happy with my bed.
They left before I could check.
Overall happy with my purchase.
Thank you. Susan Cook
5 ottobre 2026
Risposta di Bensons For Beds - Aberdeen
Thank you, Susan, for your detailed feedback! We're thrilled to hear you love your new bed and that our team delivered on time. We appreciate your suggestion about checking in before leaving and will ensure our drivers do so in the future. Your satisfaction is our priority!
Really helpful sales person
Really helpful sales person. No pressure selling. No hovering just let me look and take my time. Answered all my questions. First time I have bought from Bensons. Awaiting my delivery which I am hoping is as good as the service so far.
2 ottobre 2026
Risposta di Bensons For Beds - Aberdeen
Thank you for your kind words! We're thrilled to hear you had a positive experience with our sales team. We believe in letting our customers take their time, and we're glad you felt supported. We look forward to delivering your order and hope you love it just as much!
The service from your sales person Kelly
20 settembre 2026
Risposta di Bensons For Beds - Aberdeen
Thank you for your kind words about Kelly! We are thrilled to hear that you had a great experience with her. Our team is dedicated to providing excellent service, and we appreciate your feedback. We look forward to serving you again soon!
Everything from sales to delivery was…
Everything from sales to delivery was superb- would highly recommend Bensons
21 settembre 2026
Risposta di Bensons For Beds - Aberdeen
Thank you so much for your fantastic review! We're thrilled to hear that you had a superb experience with us from sales to delivery. Your recommendation means the world to us. We look forward to serving you again in the future!
A very average experience
The purchasing process in shop was good/fine.
The delivery was put into my garage, not upstairs as discussed during the purchasing process (also gave this feedback on courtesy phone call received after the delivery). I had to split boxes up to carry upstairs on own, which was okay.
I was most disappointed at the instructions. I was doing self assembly (and as a design engineer know how to read drawings) and found 1 step in the instructions is wrong.
17 settembre 2026
Risposta di Bensons For Beds - Aberdeen
Hello Mr Allan,
We're pleased to hear that you were happy with the purchasing process in store. However, we're sorry that the delivery did not meet the expectations set at the time of purchase and that you had to move the items upstairs yourself.
We're also disappointed to learn about the issues you encountered with the assembly instructions. We appreciate your comments, particularly given your experience as a design engineer, and we will ensure your feedback regarding the incorrect assembly step is passed on to the relevant team for review.
Thank you again for taking the time to share your experience,
Megan | Customer Care Specialist
Dream bed Bensons for beds is the one
Darren we got he was very helpful seeing us to we wanted truthful it was a delight to go into the store and not having sales people ignoring you or the other is trying to sell you a bed 5mins in the door Darren spoke us through the computer bed and left us to it until he knew we were ready to come off it and he found our perfect bed it was like lying in a bears arms when I lay on it well we bought one just over a year ago from them that have adverts Beds to go we were given a story sounded good but it ended we go to bed and end up lying in our holes our body's made a bed is for a few good year but we were done out of our money and our body's are sore so can't wait till wed and get my new bed Thanks to Bensons for bed good work guys
19 settembre 2026
Risposta di Bensons For Beds - Aberdeen
We are truly grateful for your wonderful feedback and the five-star rating. It is fantastic to hear about your positive experience with our team member and how they helped you find the perfect bed. We understand the importance of a comfortable and supportive bed, especially after a previous disappointing purchase. We are so pleased that you found exactly what you needed with us, and we appreciate you sharing your story. We are committed to ensuring our customers find lasting comfort.
Team Bensons
Risposta di Bensons For Beds - Aberdeen
Thank you for your kind words! We're thrilled to hear that our staff made a positive impression. We strive to provide excellent service and support to all our customers. We look forward to seeing you again soon!
Risposta di Bensons For Beds - Aberdeen
We're happy to hear that you had a good experience with us. We appreciate your positive feedback!
Team Bensons
The way you deal with customers is very…
The way you deal with customers is very patient and kind, and I am very happy to have purchased from your company. Thank you.
13 settembre 2026
Risposta di Bensons For Beds - Aberdeen
Thank you so much for your kind words! We strive to provide the best service possible and it's wonderful to hear that you had a positive experience. Your satisfaction means everything to us. We look forward to serving you again!
Risposta di Bensons For Beds - Aberdeen
Hi Ronald,
Thanks for your review! We're delighted everything is going smoothly so far. We can't wait for your bed to arrive,
Megan | Customer Care Specialist
Risposta di Bensons For Beds - Aberdeen
Thank you for your wonderful feedback! We're thrilled to hear that you found our staff brilliant. We take pride in providing excellent service and appreciate your support. We look forward to welcoming you back soon!
Service in shop and after sales
28 agosto 2026
Risposta di Bensons For Beds - Aberdeen
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service both in the shop and after your purchase. Our team is dedicated to providing excellent support, and your satisfaction means the world to us. We look forward to serving you again!
Good night sleep slick designed bed
15 agosto 2026
Risposta di Bensons For Beds - Aberdeen
We're so pleased you're enjoying a good night's sleep on your stylish new bed! Thank you for your wonderful feedback.
Team Bensons
Good customer service from the sales…
Good customer service from the sales team and excellent communication.
Great quality of workmanship and finish on our new bed. Paired with a lovely Simba mattress, getting a great sleep.
The delivery was quick and easy, and the delivery guys were very helpful in getting it in place.
15 agosto 2026
Risposta di Bensons For Beds - Aberdeen
We're so pleased to hear you had such a positive experience with us! It's wonderful that our sales team provided excellent service and communication. We're delighted you're enjoying the quality of your new bed and getting great sleep.
Team Bensons
Well looked after
Well looked after, great recommendations and more importantly, a great night sleep!
10 agosto 2026
Risposta di Bensons For Beds - Aberdeen
Hello Mr Green,
Thank you for your wonderful feedback! 😊 We're delighted to hear you felt well looked after and that our team could provide great recommendations to help you make the right choice. Best of all, we're thrilled you're enjoying a great night's sleep! Thank you for choosing us, and we wish you many more restful nights ahead,
Megan | Customer Care Specialist🛏️
Friendly and professional
Friendly, positive advice and thorough and quick sale procedure. Perfect delivery dates offered and accepted.
Will use Bensons in Aberdeen again.
4 agosto 2026
Risposta di Bensons For Beds - Aberdeen
We're so pleased to hear you received friendly, positive advice and experienced a thorough and quick sale procedure. It's wonderful that perfect delivery dates were offered and accepted, and that you would consider using us again!
Thank you for your positive review - Lauryn at Customer Care
We recently visited your store in…
We recently visited your store in Kittybrewster, Aberdeen, and received excellent help and advice from one of your assistants, Morag. She was friendly, knowledgeable, and made our shopping experience a pleasure. Thank you for such excellent customer service.
1 agosto 2026
Non scritta su invito
Risposta di Bensons For Beds - Aberdeen
We're so pleased to hear you received excellent help and advice from one of our assistants at our Kittybrewster, Aberdeen store. It's wonderful that she was friendly and knowledgeable, making your shopping experience a pleasure. Thank you for sharing your positive feedback!
Team Bensons
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