Bella Bathrooms, especially Kate, assisted us with an unusual pair of orders. Components to replace parts of our 25 year old Hudson Reed (HR) Victorian showers. Back then HR had a retail sales firm... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Price: very competitive so much so that a rival, leading spares company couldn't match Bella Bathrooms, despite a price match guarantee. Product: looks and feels just like the original I've repla... Leggi di più
L'azienda ha risposto
Joanne in your customer services team provided really outstanding support, preparing the quote in super fast time, ensuring next day delivery, with clear comms every step of the way. This is my second... Leggi di più
L'azienda ha risposto
The order that came was incorrect despite being clearly confirmed by customer service. They responded quickly and my money was returned a couple of days later. Please do not send alternatives and this... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Bella Bathrooms
Scritti dall'azienda
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
Follow Us
Bella Bathrooms
Scritti dall'azienda
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Informazioni di contatto
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, Regno Unito
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4,7
Eccellente
5K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Bella Bathrooms
Hi
Thanks for the 5 star review, we're glad to see you are happy with the delivery timescale for your order.
Kind regards
Bella Bathrooms
Risposta di Bella Bathrooms
Hi Stacey
Thanks for the 5 stars and for sharing your experience, it means a lot.
Kind regards
Bella Bathrooms
Risposta di Bella Bathrooms
Hi Janet
Thanks for taking the time to leave us a 5-star review. We're glad you're happy with the service received.
Kind regards
Bella Bathrooms
Great service👍
16 marzo 2026
Risposta di Bella Bathrooms
Hi Ricky
Thank you for the 5 star review, it's greatly appreciated.
Kind regards
Bella Bathrooms
Very happy with the service I received…
Very happy with the service I received from this company, customer support team is amazing . They are friendly and keen to help , I asked for Delivery pushed , as I needed to install this disabled set as quick as possible , thank you
10 marzo 2026
Risposta di Bella Bathrooms
Hi Ismail
Thanks for taking the time to leave us such a positive review. The customer service team will be thrilled with the praise, thank you.
Kind regards
Bella Bathrooms
Excellent quick service with a good…
Excellent quick service with a good quality product
10 marzo 2026
Risposta di Bella Bathrooms
Hi Ian
Thanks for the 5 stars. We really appreciate your excellent feedback.
Kind regards
Bella Bathrooms
Risposta di Bella Bathrooms
Hi Dennis
Thanks for the 5 star review, we're really grateful
Kind regards
Bella Bathrooms
Risposta di Bella Bathrooms
Hi Elizabeth
Thanks for the 5 stars and feedback, we'd be glad you are happy with the service received. Thanks again
Kind regards
Bella Bathrooms
Great product range and fabulous…
Great product range and fabulous customer service. Very easy knowledgeable people to deal with. This is now our go to place for plumbing items for our house.
9 marzo 2026
Risposta di Bella Bathrooms
Hi Jayne
Thank you so much for taking the time to leave us such a great review (and thanks for the biscuits). We really appreciate your custom.
Kind regards
Bella Bathrooms
Risposta di Bella Bathrooms
Hi Edward
Thank you so much for the 5 stars, we're glad to see you are happy with the service received during your collection.
Kind regards
Bella Bathrooms
Risposta di Bella Bathrooms
Hi Angela
Thanks for the 5-star review and feedback, they are very much appreciated.
Kind regards
Bella Bathrooms
Risposta di Bella Bathrooms
Hi
Thanks for the 5 stars, we really appreciate your feedback.
Kind regards
Bella Bathrooms
Ordered a shower tray from Bella…
Ordered a shower tray from Bella Bathrooms which arrived damaged.
The company did send a replacement, which I appreciate, but they have refused to arrange collection of the broken tray. This has left me with a large, heavy concrete tray blocking my hallway.
Under the Consumer Rights Act 2015 retailers are responsible for the return or collection of faulty goods, so I am hoping the company will review this situation and arrange collection before I have to escalate.
***Edit to post reply from Bella Bathrooms below.***
Your reply is factually incorrect and is why we deemed it necessary to escalate the complaint and also email multiple times without receiving any positive response until nearly 2 weeks had elapsed.
Please see exact wording as received from your colleague on March 11th at 2.57pm:
Hi Matthew
Thanks for your email. Sorry for the delay in getting back to you, I have been waiting for a response regarding the collection.
I'm sorry, but I am unable to get the tray collected from you. I have tried all the options available to me, but to no avail.
I sincerely apologise for any inconvenience this has caused you.
Kind regards
Joanne
Bella Bathrooms
Thanks,
Joanne R
Customer Services, Bella Bathrooms
Tel: 0191 303 7771
27 febbraio 2026
Non scritta su invito
Risposta di Bella Bathrooms
Hi
I've investigated this and can see that Joanne had been trying to find a courier to collect the tray, but not where she refused to collect it. This should have been collected from you yesterday.
Kind regards
Bella Bathrooms
Absolutely amazing quality for the…
Absolutely amazing quality for the money and second to none service from bella bathrooms
10 marzo 2026
Non scritta su invito
Risposta di Bella Bathrooms
Hi Lee
Many thanks for the 5 stars, we're glad you're happy with your items. I'll pass on your praise to the team. Thanks again
Kind regards
Bella Bathrooms
Found everything in one place
Found everything in one place. Good price, fast delivery. The only one issue was the delivery. We didnt have a time slot at all, just a day, which is complicated when you are working.
2 marzo 2026
Risposta di Bella Bathrooms
Hi Diana
Thanks for the 5 stars, we're glad you're happy with your purchases and the price. We use third-party couriers, so although we can advise of the delivery day, we don't find out a time until they plan the driver's route. I'm sorry for any inconvenience this caused you, we do ask that they text you a timeslot.
Kind regards
Bella Bathrooms
Excellent service
Excellent service, delivered quickly and I’m very pleased with the quality of the product!
27 febbraio 2026
Risposta di Bella Bathrooms
Hi Emma
Thanks for the 5 star review. We're so glad to see you're happy with your purchase.
Kind regards
Bella Bathrooms
Excellent service
Couldn’t fault the service from Bella bathrooms
Spoke to the sales staff then went on to purchase the item , delivered within 3 days & came as ordered
Very pleased & would recommend this company.
3 marzo 2026
Risposta di Bella Bathrooms
Hi John
Thanks for the 5 stars and great feedback, they are hugely appreciated. We're thrilled that you would recommend Bella Bathrooms.
Kind regards
Bella Bathrooms
Superb service as always
3 marzo 2026
Risposta di Bella Bathrooms
Hi David
Thanks for the 5 star review and your repeat custom, it's truly appreciated.
Kind regards
Bella Bathrooms
Excellent value and even better service
I recently ordered a lot of items from Bella Bathrooms for a renovation. I spent a long time searching the market specifically for Scudo fixtures, and Bella was comfortably the most competitive on price.
What really stood out, though, was the support. Ordering a large volume can be stressful, but the customer service team was brilliant and always available by phone or email to answer my questions. Everything I received is of great quality and exactly as described. I’ll definitely be a returning customer!
Currently if you order over £1,000 of products you receive free delivery which was a nice added bonus.
26 febbraio 2026
Risposta di Bella Bathrooms
Hi Samantha
Thank you so much for taking the time to write us such a great review, We pride ourselves on providing good customer service and it's so lovely when it's recognised. Thanks again
Kind regards
Bella Bathrooms
Risposta di Bella Bathrooms
Hi Giles
Thanks for the 5 stars and feedback, we're thrilled you're happy with the service received. It means a lot.
Kind regards
Bella Bathrooms
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.