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Valutata 5 stelle su 5

Bedfolk produce a range of quality products, but the other reason that they are my go to company for bedlinen, is that if you have a query, it’s possible to get a prompt response from a real person. A... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

An excellent British business with the finest quality and comfort by English craftsmanship. Superb duvet and pillowcase set in an ink blue hue. The thread count means it is so soft and cosy yet also... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Loved the idea of been able to order swatches of the different bedding. This made it so much easier to choose the bedding I wanted. Communication was prompt from the company as I had a few questions b... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I'm so impressed with this company. I purchased a linen bedding set, and the quality is second to none. It's super soft, and I really like the colour, too (sage). I had to contact customer service, an... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di casalinghi

Scritti dall'azienda

Luxury comfort essentials to help you wind down well.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

252 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Not at all impressed

Not at all impressed. It took nearly a week to dispatch what should be a very simple order and then sent with a courier that couldn't deliver on time. I waited in all evening for delivery which was then cancelled at 9.30pm and rearranged.

7 giugno 2025
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Risposta di Bedfolk

Hi Chris,

I am so sorry to hear that your experience with us was not positive and that you faced delays and inconvenience with the delivery of your order.

Please do reach out to us at customercare@bedfolk.com if you need to discuss further - we're always here and happy to help!

Kindest wishes,

Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

Great company who knows how to do…

Great company who knows how to do things right! . Quality products, described honestly. Delivered on time , wrapped and presented tastefully. Absolutely would recommend Bedfolk . I will be back for more 😁

3 giugno 2025
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Risposta di Bedfolk

Hi Gary

We're so grateful for your lovely review and delighted that you're so happy with the products we offer and service provided.

Thank you so much!

Kindest wishes,

Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

Best bedding I have bought…

The linen bedding bundle from Bedfolk is the best bedding I have ever bought. Exquisite quality and softness, beautiful colour and wonderful to sleep in. Would highly recommend.

27 maggio 2025
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Risposta di Bedfolk

Thank you so much for your lovely review!

Kindest wishes, Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

Fantastic Quality

The bedfolk products I purchased firstly, are beautiful. The fabric is so soft and such good quality, everything met expectations and beyond. Some beautiful bits purchased for our new baby! Also the parcel arrived very quickly and it was beautifully wrapped and presented. Everything I have experienced with this brand is top quality - I would recommend!

7 aprile 2025
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Valutata 5 stelle su 5

Returning customer

Returning customer. Cloud soft bed linen, purchased for our own bed and for our guests. Our son and daughter in law loved the linen bedding so much when they came to stay that we bought them a complete set for Christmas.

31 marzo 2025
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Valutata 5 stelle su 5

Bedfolk really strive for great customer service

Bedfolk really strive for great customer service and it is a pleasure to shop with them. Quality products that arrive beautifully packaged. This is my second purchase but won’t be my last. My recent purchase was the bathmat which is so soft underfoot and a lovely neutral fawn colour. Love their products!

15 aprile 2025
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Risposta di Bedfolk

Hi Jackie,

Thank you so much for your lovely review!

We're so pleased that you love our products and recognise how important great customer service is to us.

Thank you once again!

Kindest wishes,

Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

Fabulous products- linen pillow cases…

Fabulous products- linen pillow cases and cotton throw. Had had linen and cotton duvet covers previously and love them all. Very well made products in great colours. Beautifully packaged with care.

14 aprile 2025
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Risposta di Bedfolk

Hi Ruth,

Thank you so much for your great review! So happy you love the products you've purchased from us, their quality and the colours!

Kindest wishes,

Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

A dream to sleep in.

Bedfolk are a great British company to order from. They are quick to help with any queries.
I've had a few Bedding Bundles in the last few years and just treated myself to the Linen ink Super king set. Linen is expensive so I wanted a set I knew would last. It washes well and I find it extremely comfortable to sleep in. My last set of linen is in really good condition after at least three years of using every other week.

20 marzo 2025
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Risposta di Bedfolk

Hi Charlotte

Thank you so much for your lovely review! We're so pleased that you love our linen and that you've been so happy with our high levels of product quality and customer service!

Kindest wishes,

Ashley - Bedfolk Customer Care

Valutata 3 stelle su 5

good quality but overpriced for its level of quality

So with warmer months approaching I needed two new super king bedding sets. I purchased the first one from another major luxury bedding company which I wont name. that was a crisp cool cotton product. So the equivalent to what I purchased here at Bedfolk. I couldn’t find another colour I liked so done a search to find Bedfolk, who I had never heard of, but it looked good quality and thought I would give them a go.

Bedfolk was more than twice the price as the other leading bedding company, but I don’t mind paying more for something luxury and better quality. I’m in no way a penny pincher, so to speak.

I found bedfolk to be a very good quality for the crisp cotton bed set. But nothing special. In fact, it was probably a touch better quality in thickness, but not in softness or airiness as the other brand I bought.

I’m sure bedfolk have some fantastic story as to why their cotton is more expensive. Comes from an ancient tribe in Timbuctoo or something. Marketing yardee ya. But the reality is this. Its simply not worth the price of £270.00 quid for a bed set that includes a duvet cover, sheet and two pillow cases. Especially when you can get a slightly better one over half the price from a leading luxury bedding online retailer.

I would probably buy another set from Bedfolk, should they have some kind of 40 percent discount or something. But overall wouldn’t buy from here again based on value to quality ratio.

1 aprile 2025
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Valutata 5 stelle su 5

Exceptional customer service and quality

I ordered a luxe and a relaxed cotton set from Bedfolk, I had by mistake ordered the Luxe in an incorrect size and had decided I preferred the relaxed cotton, nothing was too much trouble for the Bedfolk team, the return was easy and efficient they read my notes on the return emailed me and confirmed my exchange , the products are exceptional quality but it's the customer service that will keep me coming back time and time again. Thankyou Bedfolk

21 marzo 2025
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Risposta di Bedfolk

Hi Heather,

Thank you so much for your lovely review! We're delighted that you're so happy with the exceptional quality and customer service you received with us!

If you at any time need any assistance or advice regarding anything in our collection, please do not hesitate to reach out to customercare@bedfolk.com.

Thank you so much once again!

Kindest wishes, Ashley - Bedfolk Customer Care.

Valutata 1 stelle su 5

Bedfolk were extremely unhelpful

Bedfolk were extremely unhelpful when I wrote to them explaining that my rust coloured pillow cases had faded dramatically whereas the ochre ones had not -both being exposed to the same amount of light. They confirmed that there is no warning on their instructions about not exposing them to sunlight. They said that the ochre ones may fade in the future! Quote from Ashley -"The ochre could probably will fade in time if continued exposure occurs- it may just be taking longer to fade - there is no guarantee; it's always simply a risk".
I don't normally write reviews but in this case was so incensed by their very arrogant and totally unhelpful approach to myself as a customer who bought these items not expecting fading. Dreadful customer service.

11 marzo 2025
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Risposta di Bedfolk

Hi Mrs J

Thank you for your review.

Customer service and product quality are of the utmost importance to us at Bedfolk. It is deeply regretful that we have left such a negative impression on you here and that my many comprehensive replies to you regarding the fading to your pillowcases were deemed unhelpful and arrogant. This was absolutely not my intention. I endeavoured to be as detailed and informative as possible.

Sunlight (particularly if prolonged and direct - your pillowcases were purchased 1 year ago) can cause the fading you reported. We do indeed advise to store your bedding away from direct sunlight in our Care Guide. I am sincerely very sorry for advising that this advice was not part of our Care Guide and I take full responsibility for that misinformation.

You can see the Care Guide just here: https://bedfolk.com/pages/care-for-your-bedding

Please do feel free to get back in touch with us at customercare@bedfolk.com if you wish to discuss any further with us.

Kindest wishes,

Ashley - Bedfolk Customer Care.

Valutata 5 stelle su 5

Beautiful Robe/Dressing Gown

The Dressing Gown I ordered was really lovely. Fantastic quality, & great to know it is ethically made .
Customer service was 5 Star and great to be able to chat to someone on the phone.
The item was well packaged and prompt delivery.
I highly recommend this Company

11 febbraio 2025
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Risposta di Bedfolk

Thank you so much for your lovely review and kind comments about the high quality of our products and customer service! We're delighted that we made such a positive impression and that you recommend us so highly!

Kindest wishes,

Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

Bedfolk make it so hard to get out of bed!

I recently found Bedfolk and ordered their beautiful coloured Rose squishy square large padded pillowcases. They are so soft and inviting that I decided to get the matching quilt that arrived a couple of days ago. The rose colour is so sweet, a muted soft pink that goes with everything. And the quilt is beautifully made and will be just right in the summer with a sheet instead of a duvet. They both look wonderful on the bed and the only problem now is actually getting up!

28 febbraio 2025
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Risposta di Bedfolk

Hi Crystal

Thank you so much for your lovely review! We're delighted that you're so happy with your purchase from us!

Kindest wishes,

Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

Relaxed cotton bedding Rose

I ordered the relaxed cotton bedding in Rose. Sheets, pillowcases and duvet covers. Beautiful colour very soft and comfortable to sleep on. Excellent delivery had everything within 2 to 3 days. I would definitely order again from this company. Very happy with my purchases. Five stars plus

8 febbraio 2025
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Risposta di Bedfolk

Hi Lorraine

Thank you so much for your wonderful review and kind words. We're so happy your experience was so positive!

Kindest wishes,

Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

wonderful

delivery was fast, the item was super quality and very snuggly (i purchased the ripple robe) and i've made a whole list of other things i'd like as a result.

16 gennaio 2025
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Risposta di Bedfolk

Hi Jo

Thank you so much for your lovely feedback! So glad you have a list of other things you like - please do reach out to us at customercare@bedfolk.com should you need any advice about anything in our collection!

Kindest wishes, Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

Great product

Great product, extremely luxurious and worth the money!

25 gennaio 2025
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Risposta di Bedfolk

Hi Madhuri,

Thank you so much for your great review!

We're delighted that you're so pleased with our product, its quality, and the value for money we offer!

Kindest wishes, Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

Quality is best you can get

Quality is best you can get ! Love Bedfolk so much, such a luxury

11 gennaio 2025
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Risposta di Bedfolk

Hi Cara

Thanks so much for your lovely feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care.

Valutata 5 stelle su 5

Very good quality at reasonable prices

Very good quality at reasonable prices. I bought a lovely soft baby blanket and a matching wash bag for an expectant Mum and couple of really nicely scented candles. I am delighted with all my purchases

8 dicembre 2024
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Risposta di Bedfolk

Hi Jenny

Thank you so much for your kind and positive review!

Kindest wishes,

Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

Lovely colours

Lovely colours, soft and comfortable, great fit! And the customer service is very good.

2 gennaio 2025
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Risposta di Bedfolk

Hi Nina

Thank you for your lovely feedback!

Kindest wishes,

Ashley - Bedfolk Customer Care

Valutata 5 stelle su 5

My go-to company for bed linen

As a return customer, I had full confidence in my repeat purchase. I expected the very best in quality, range, colour, fabric, and style options, and of course, I was not disappointed, in fact it just reinforced my commitment to support this business whenever my need arises in the future. Customer service is exemplary too.

30 dicembre 2024
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Risposta di Bedfolk

Hi Katie

Thank you so much for your wonderful feedback! This means so much to us!

Kindest wishes,

Ashley - Bedfolk Customer Care

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