Bed Factory Direct Recensioni 

3302
•
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

Straight forward online order. Used a discount which was a bonus. Options given to select a delivery date if choice which is always beneficial. A time frame is provided the day before followed by a ph... Leggi di più

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ Fantastic service from Bed Factory Direct in Aintree! Dylan was incredibly helpful and knowledgeable in store, taking the time to help me choose the right beds. Shirley was also lovely and ex... Leggi di più

Valutata 5 stelle su 5

Would highly recommend Bed Factory Direct. We were not expecting such quick delivery. The bed frame we ordered is lovely. The delivery company were efficient. Couldn't be more pleased.

Valutata 4 stelle su 5

The delivery was fine - guys turned up when booked , were polite and took the bed to the upstairs bedroom . The mattress is comfortable and stylish . Minor gripe - there were no instructions ! A bed i... Leggi di più

Dettagli dell'azienda

  1. Negozio di letti
  2. anche in
  3. Negozio di biancheria da letto
  4. Negozio di materassi
  5. Negozio di mobili per camere da letto

Scritti dall'azienda

Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 39% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(3302)

460 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Terrible service

Terrible service, we missed the delivery by 10 minutes and the couriers refused to wait or come back, Bed factory direct were no help, hung up on us and are not responding to our demands for a refund.

16 ottobre 2026
Valutata 5 stelle su 5

Really happy with our purchase

Would highly recommend Bed Factory Direct. We were not expecting such quick delivery. The bed frame we ordered is lovely. The delivery company were efficient. Couldn't be more pleased.

10 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Fantastic service from Bed Factory Direct in Aintree! Dylan was incredibly helpful and knowledgeable in store, taking the time to help me choose the right beds. Shirley was also lovely and extremely helpful when arranging delivery. Delivery was really speedy, and the assembly service was brilliant – quick, efficient and hassle-free. Such a smooth experience from start to finish. Would highly recommend!

4 ottobre 2026
Non scritta su invito
Valutata 4 stelle su 5

Delivery guys

Delivery guys, one very nice, the other not very helpful and left the other to struggle with the second box.
All good. Delivered on time. And the bed seems fine

15 ottobre 2026
Valutata 5 stelle su 5

Straight forward online order

Straight forward online order. Used a discount which was a bonus. Options given to select a delivery date if choice which is always beneficial. A time frame is provided the day before followed by a phone all the next day with a better timescale. Bed is great. Our 3rd custom sized purchase! I would recommend.

14 ottobre 2026
Valutata 5 stelle su 5

Kept up to date with delivery

Kept up to date with delivery. Arrived as scheduled.
Bed better than expectations. Overall a great experience. Will definitely use them again.good quality product that matched the description in the details online.

13 ottobre 2026
Valutata 4 stelle su 5

The delivery was fine

The delivery was fine - guys turned up when booked , were polite and took the bed to the upstairs bedroom . The mattress is comfortable and stylish . Minor gripe - there were no instructions ! A bed isn’t complicated - but I’m not handy ! . I’ve built it - but there were 2 screws leftover ? Anyway it’s all good and I’ve enjoyed some comfortable nights sleep .

15 ottobre 2026
Non scritta su invito
Valutata 5 stelle su 5

Used multiple times

Used multiple times, but was very happy on this Occassion after ordering a bed base that just couldn’t be manoeuvred up the stairs.
Swiftly arranged a new base made in quaters rather than halves to be delivered.

17 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

I paid for & ordered a mattress & then…

I paid for & ordered a mattress & then was told they don't do that type of mattress anymore. They offered to sell me a different type but I have asked to cancel order.
They are sending my money back in the next 10 working days.
This means I can't buy anything else yet.
Disappointed 😞

10 ottobre 2026
Non scritta su invito
Valutata 1 stelle su 5

I have not received my mattress yet!it…

I have not received my mattress yet!it was suposed to be delivered 5 days ago!!!meanwhile,i changed houses and i can not receive it anymore!!!if any of your leading people in that company gives a dang,i would like to be contacted for a refund or rearange the delivery to my new adress!i rried to divert the parcel bit there is no option to change the adress!

9 ottobre 2026
Non scritta su invito
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Risposta di Bed Factory Direct

Good afternoon,

Thank you for your feedback.

We are very sorry to hear that you have not yet received your mattress and apologise for the inconvenience and frustration this has caused.

We can confirm that our courier has attempted delivery to the address provided on your original order.

We understand that you have since moved house and would be more than happy to assist you in rearranging delivery to your new address.

Could you please email our customer service team at customerservice@bedfactorydirect.co.uk with your order number and updated delivery address? We can then arrange for the delivery details to be updated with the courier and get your mattress delivered to you as soon as possible.

Please accept our apologies once again for the inconvenience caused. We look forward to resolving this for you.

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